Small Pet Select Reviews 

1,217
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural hay, treats, and safe pet supplies, noting how fresh and delightful they are for their animals. People are also exceptionally pleased with the prompt, reliable delivery services and the wonderful auto-ship program that keeps everything stocked. Some people were dissatisfied with occasional inconsistencies in hay quality, mentioning dusty, brown, or poor-smelling batches in recent orders. A few other people also felt that delivery carriers occasionally mishandled packages, caused unexpected delays, or left boxes exposed to bad weather.

What people talk about most

Product

People report high satisfaction and delight with the product quality, noting that reviewers find the hay,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptionally well-made hay,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is remarkably fast and arrives... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping, wonderful... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are kind, personal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love SPS! But more importantly, our honey buns love SPS too! We have their recycled paper pellet bedding on autoship and just recently added their 3rd cut premium Timothy hay so it never runs out.... See more

Rated 5 out of 5 stars

I was so excited to receive my first package from Small Pet Select. However when I opened it I noticed I was missing a couple items, I emailed them and someone responded immediately to assist me. The... See more

Rated 5 out of 5 stars

I always have to order my auto shipping before it's actual delivery date. Small Pet Select is always wonderful in fulfilling my orders and adding on special treats I want to have for my piggies. They... See more

Rated 5 out of 5 stars

My schedule delivery comes with perfect regularity just in time for my need of the product and who would’ve thought how wonderful the solid wood pellets are for rabbits! It’s the first natural product... See more


Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Pet Supply Store

Written by the company

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,217)

1,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was sent the wrong cut Timothy Hay…

I was sent the wrong cut Timothy Hay and I emailed them and took a picture. I was immediately returned an email by pet select wanting to make it right. They placed a new order within 10 minutes and my rabbit is now enjoying her new 3rd cut Timothy hay. They were fantastic and very prompt.

October 29, 2026
Rated 5 out of 5 stars

Best Bunny Hay Around!

I have gotten hay for my rabbits from Small Pet Select for nearly 5 years now. I have almost never had an issue with the quality of the hay, but the few times there has been one, they addressed it quickly, politely, and effectively.

October 24, 2026
Rated 5 out of 5 stars

Bunny slate

The product is great, the delivery and packaging were so nice and also protected.
The Bambi bunny "binky on" slate is AWESOME!!!!

October 20, 2026
Rated 5 out of 5 stars

Great product

Great product my guinea pigs absolutely love their soy free pellets. Shipping was super quick and being this was my first order with them we got a special gift with a handwritin note . You can tell this company cares not only about our animals but also about their customers. Will definitely be ordering from them again . Would 100 % recommend

October 24, 2026
Rated 5 out of 5 stars

Fast delivery

Received everything I ordered really fast. The service is great and the company even sent me a nice slate plate with my girls name on it. Product is exactly as described. Will purchase again from this company and would recommend to family and friends.

October 27, 2026
Rated 5 out of 5 stars

Consistently high quality products

Great quality products and amazing service! For years, I've been ordering Timothy hay for our guinea pigs from Small Pet Select, and more recently I've started getting their monthly "piggie box" which contains toys and forage and treats for guinea pigs. I've come to rely on it for getting the pigs the novelty, play, and stimulation the need. The toys are high quality and well designed. Truly made by people who love the little critters.

October 26, 2026
Rated 5 out of 5 stars

TJ ♥️ 's his Timothy hay…

My little TJ ♥️ 's his Timothy hay and pellets. I didn't realize the amount I ordered was so huge! But TJ is an eater! Everything came professionally packed and I loved all the cool games and story on the box and personal thank you inside the hay box. Just great product with awesome service!

October 25, 2026
Rated 5 out of 5 stars

Bunny approved

I was so excited to unbox my first order from Small Pet Selects! They sent a message and an engraved plaque. My Bun’s love their products and I look forward to trying out other products. I ordered floral foraging rings and bats and hay rolls and treats.

October 25, 2026

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