Shape8 Reviews 

I wish I checked trustpilot before ordering. Would have saved me so much problems. This company deserves 0 stars. There are better providers out there.

I went to the shape8 clinic today. Service is great and they answered all my questions. I wanted to find out more about the weightloss pill and the information I received was really informative. Looking forward to my next visit in a months time.

By far the worst company I have used and i have tried many. I really wish I hadnt bothered. Should have trusted my gut instincts when they never asked for ID when I signed up. They don’t answer the phone or emails. They are good at taking money though.

Unreliable. Slow to dispatch. Slow to respond. Other companies I have tried are so much better. Do not recommend! Please read the other reviews.

Excellent service I have been using the company for a few month, very helpful they place my order for me as I’m not that good on a computer and they are constantly in touch checking I’m feeling ok. Great support.

I placed my order on 22nd June! It has been 4 weeks and I have STILL not received my mounjaro order, nor have I been sent any tracking information. I was told a week ago that it would be shipped within 24 hours, but this was a lie. I have been ignored ever since, after chasing multiple times.

I ordered twice before with no issues so I'm extremely disappointed to see this level of service. I will be forced to do a chargeback if I do not get confirmation of dispatch.

Do not recommend! I never leave negative reviews but I feel compelled to warn others. I am out of pocket with no product.

Day 7 of waiting for my order to be dispatched. Despite FINALLY get a call back and being told there low on staff and my order would be dispatched the next day as in yesterday! Guess what still no order nor a response from anyone. The email states the delay is because of the hot weather. Seems to me it just excuse after excuse.
Poor communication from shape 8
And charging £7.99 delivery is madness to me!
I've now asked for a refund and would like to take my custom else where and WONT be using shape 8 again!

Absolutley shocking.... asked last week for a copy of my prescription to go elsewhere due to delays first time round, over a week later still waiting for a response. As time was not on my side with having been away I reordered with this company. Still having to chase response, which seem automated blaming the weather. I am now late taking dose and hunger kicks in. Communication is awful, and tried this medication with a few companies and they have all been spot on. Just beware of ordering from this company. No one ever answer phone either. I just want what I paid for.

Needed to cancel an order and I’ve still not received my refund after nearly a month. They don’t answer the phone and have stopped responding to emails. As others have stated, a chargeback may be the only option to get your money back.

Use any other provider, this is the worse one I’ve ever used.

Just come on to say thanks for the prompt response to my couple of questions, and my order received. And was suprised by some of the comments. I have used Shape8 for about 3 months now and never have any issues with deliveries or response to questions. Altho must admit, I always reorder a good 7-10 days before its needed, so I do give it plenty of time. If I can recommend anything, I'd recommend this, this way your not feeling anxious if there is a slight delay. Thanks again.

Highly recommend Shape8. I have tried weight loss medications via online services before and you are just left to manage it alone. Using an in-person clinic was a completely different experience. They're so knowledgable and helpful, I felt all my questions were answered and I was supported through every step of the process.

I would not use them under any circumstances.
An error occurred when placing my order, so I tried again, and got billed twice. I did receive my medication, but despite asking for a refund for being billed twice and over the space of a few months I am still no further. It takes mostly 1 week for a response, or they just ignore you after saying they’ll look into it. I have been on Mounjaro for 1.5 years, always using a different provider for a cheaper price, and I have never had issues with any other company except this one. They say they can’t find the money and I need to give more evidence, what more can I give after showing screenshots of my bank ac with their company taking payment twice

I regret ever ordering with this company. Like many other people who have left 1* reviews, I didn’t get my medication and I didn’t get my refund. It took me threatening a chargeback that I received an email saying it was a technical issue. Shady company.

i see a lot of 1 stars, and shape8 deserves it. Especially Sandy. you deserve 1 star

Order placed on 07/05/2026. I have been in dispute with this company for 6.5 weeks now, with no refund in site.

Started with a delivery delay which meant I received a very warm pen in very hot weather. With how much we pay for this medication I certainly wasn't taking the risk. Understandably that's not the company's fault, that's down to RM. But how the company responds to these types of complaints is where the focus should be.

The company tried everything to refuse a replacement, even quoting from Eli Lilly website. I sent them the same statement back stating that the cold chain was indeed broken and I required a new item.

They said they would send free return mailing bags. I waited two weeks for these and was told twice that these were sent - more lies.

Communication was non-existent and I had to keep chasing them for a response. They finally responded saying I hadn't returned the item so couldn't get a replacement. I had to remind them they they claimed to send the mailing bags when they in fact did not!

I relented and ended up forking out for RM Special Delivery. They then changed their mind and decided on a refund instead. I was done with this company at this point so didn't argue.

It has now been 16 days with no sight of a refund to my credit card. I have just put in a dispute with the bank.

While some people may have no problems with this company, my experience has been nothing short of abysmal. Would not recommend and would never order from these people again!

Not the best ordered in good time needed it for Saturday they said there was a delay in supply, did offer 20 per cent but I think you get this most times anyway. Had to go 3 days without injection hunger was hard to abstain. Very difficult 3 days without my injection.

Arrived today Tueday well packaged but Will not be using again. Need to be more correspondence and accepted quicker.

Lack of communication with customers and between staff within the company. Only automated responses. Took and held money for over a week before finally responding to messages. However then issued refund without any consultation and requested that a new application was submitted.

My experience was great because the staff were friendly, professional, and helpful throughout the entire process. Communication was clear, and any questions I had were answered quickly. The company provides excellent customer service and makes customers feel valued. I was satisfied with the quality of the service and would happily recommend this company to others.

I have used shape 8 for a few months now.
I like the extra support via the forums where you can speak directly with a doctor.
Very helpful and I have lost a lot of weight it has been life changing.

Emailed on Monday no reply.
Ordered on Tuesday. Having already been a customer for a previous order I assumed the process would be quick.
Still processing on Wednesday
Emailed on Thursday morning. Received a reply at 830 in the evening. Told order was being dispatched on Friday.
Friday, no notification of dispatch. Still shows as processing. Tried to call, no answer.

Still haven't actually received a reply to the email I sent on the Monday.

Claims to offer support and advice...I have received neither