SHACK Reviews 

Staff were extremely patient, helpful and identified an item of furniture I was looking for.

The delivery staff were pleasant and polite

Items ordered fit very well in my new home, I'm absolutely thrilled

Helpful, accommodating retail staff - held order while I went home to confirm measurements & no problem when I had to change order
Prompt service re availability & delivery advice
Great delivery people - accommodating with delivery date & time, efficient & very careful

Good quality service and the chairs we purchased are very nice. Thank you

Excellent service and good quality products
Highly recommended

Bought two large display cabinets. They’re beautifully made. Delivery worked well. Very happy.

The ability to bring a chair home before final purchase was great. And delivery was quick and seamless

Great quality investment piece furniture at an affordable price. We love our desk and had amazing service from the team.

Very good quality for it price.

Great chairs - exactly what we were looking for - and a very helpful team.

From store to delivery wonderful service professional and great communication

We purchased our Coffee table from Shack Store Alexandria Sydney on the 29th October 2025. We kept in storage until we moved into our home. It was our first purchase for our new home, and we were so excited to say the least to display our new Beautiful Item. Our home was not ready to move in until 27th November 2025. The First item we unwrapped was our coffee table. As we retrieved it from the packaging we noticed on top was damaged! Then unbeknownst the whole bottom was smashed into the coffee table. I have photos to prove. We immediately called the store and they asked us if we have the receipt and we said we do and proved it by photograph of the receipt. We also proved all the photographs of the damaged item. On these photos we have dates and times of opening the box.
They said they will not honor the purchase because it was 1 month since we purchased the coffee table. We felt they were portraying us as Liars. They made us feel as we damaged the coffee table and that we wanted a free coffee table. I carefully picked up the purchase in my vehicle ! And transported it myself so I knew it would not get damaged. It was NOT Transported by a removalist company.

This is our first and last purchase from Shack. No professionalism whatsoever. We have made it very public on other platforms

Bit pricey but nice products

One of the most interesting models for a furniture and accessory business in Australia. Every piece has been very well considered, researched and prepared to give a huge variety of options, each with a unique beauty and history. The best thing about Shack though, is the staff. The owners have a great passion for the business, they are very hands-on and are very keen to look after people, with no hard-sell. They have a genuine desire for their customers to end up with something special that works for them. This is our favourite decor shop and we often drop in just to look at what they have found lately.

Visited Shack after being recommended by another store at the Supa Centre Moore Park, and the experience there was excellent. The customer service at Shack Moore Park was impeccable – the team was helpful, attentive, and the chairs we reviewed easily made our top five shortlist. Once we decided on the chairs, we went to Shack Artarmon, but the experience was very different. While we were comparing four different chairs in the showroom, the sales rep did not come over to check on us or offer assistance, which was disappointing, and it has put us off returning to the Artarmon store.
We ended up ordering the chairs online while in the Artarmon store and chose click & collect, and the online purchasing process was actually smoother and more positive than the in‑store interaction. Collection from the Shack warehouse at Rydalmere was great – the pickup process was smooth, and the two staff members were very helpful, guiding and assisting with loading the chairs into the car. Thank you to the Shack teams at Moore Park and Rydalmere for the great service. Also worth noting there is a Shack outlet with more items than we saw in the Moore Park and Rydalmere stores, with additional discounted pieces available, which is useful if you are hunting for a bargain or clearance stock.

Smooth delivery and white glove service, the team was punctual, careful, and assembled everything perfectly

Our dining chairs were delivered on time and exactly the way we were expecting. We were also kept updated through the entire process. They look great and we are very happy with the service.

Excellent service and a lovely solid table

The staff were extremely helpful and accommodating. The range of furniture was perfect for what I was looking for. The furniture was delivered the next week and the delivery staff were friendly and helpful in placing the furniture in my apartment. I will certainly visit Shack again.

My experience with Shack has been excellent. I bought all my staff for my flat. Kitchen table, chairs, hallways mirrors, dining etc, etc
I am happy with the staff, their help of choosing. Very good made products.