Serenza Living Reviews 

I added a decorative bowl to my order at the last minute and that ended up being my favourite piece. It looks lovely on the coffee table and the shape gives it a bit more character than the usual plain bowls.

Absolute fraudsters. Do not buy from these people the don’t deliver and then tell lies over lies. Be warned stay away from this company you’ll only be disappointed and they refuse to refund you even when it’s their failure. So do yourself a favour and stay away from them

I ordered a small lamp for my dressing table and it has made the corner much nicer to use in the evenings. The light is soft without being too dim and the size works perfectly on a smaller surface.

I ordered a light fitting that arrived from China in March - it was damaged on arrival and immediately sent photos.Serenza promptly acknowledged the issue and offered a replacement which I gladly accepted. That was six months ago. I have followed up many many times and each time, I get automated word salad guff that promises the world and offers profuse apologies but never actually provides any timeline or concrete commitment. It is just a regurgitation of the same words in a different order about being in touch with warehouse/truly apologise/contact me as soon as they have a resolution - all clearly generated using AI functionality. I’ve asked to speak to someone - no luck. I’ve tried their number on their website - rings out. I’ve asked for a refund - more placating with no action. These guys are fraudsters and I have spent tens of hours of my life getting nowhere. I will now be pursuing consumer protection routes, AVOID AT ALL COSTS.

The Company is not based in the Netherlands but in China. As the order took longer than 2 months to be delivered I asked the order to be cancelled but they refused to do it. Fortunately my bank helped to refund the money. Don't buy from this company

This company are awful - I think they might be scammers. More than four weeks after I placed my order my item hasn’t arrived, Their AI Customer Care responses always say the same thing - your order’s on the way - and they won’t refund me. They now tell me that my order hasn’t been put on the International flight yet - I think they’re in China. Avoid using them at all costs.

Packaging was one of the better parts of my order. I had two fairly delicate pieces in the box and each one was protected separately with nothing rubbing against the other.

Easy online transaction, no faff

**AVOID THIS COMPANY – APPALLING PRODUCTS AND CUSTOMER SERVICE**

I purchased three lights from this company, which took **seven weeks to arrive**, with the items arriving separately over a period of around two weeks.

When they finally arrived, the lights were **almost 50% smaller than the advertised dimensions**.

I contacted the company numerous times to have the issue resolved. At their request, I even provided photographs of the products alongside a measuring tape to demonstrate the discrepancy. Despite this evidence, they refused to send the correctly sized products, acknowledge the discrepancy in their advertised dimensions, or provide me with a refund.

Customer service appears to be entirely AI-based, the telephone number provided did not work, and the only resolution I was offered was **credit to spend on their own website**. Rather than lose my money completely, I reluctantly accepted the credit and ordered two different lights.

When these arrived, I installed them only to discover that **one of the fittings did not work**. More concerningly, when I tested the supplied light bulb in another lamp, **it tripped my entire electrical circuit**.

Their response was astonishing. They asked me to **reconnect the potentially faulty light fitting to my electrical supply and VIDEO the result** as evidence of the fault. I refused to do this unless they confirmed they would accept responsibility and cover the cost of an electrician should their requested test cause any damage. Only then did they stop insisting that I reconnect it.

After everything that has happened, their proposed resolution is now a **50% credit to spend with them again**.

At this point, the situation is so absurd it would be funny if I hadn't spent so much time and money dealing with it.

Based on my experience, I would not believe the positive reviews here, and I would advise to spend any money on this website!!!!!

I messaged before ordering because I could not work out whether one of the lights would fit the space beside my mirror. The reply came later that day and included the measurement I needed. It saved me from guessing and the light ended up fitting exactly where I wanted it.

Amazing stuff

I liked the selection on the website because there were practical pieces mixed in with the decorative stuff. I found what I wanted fairly quickly and checkout did not turn into a long process.

Love the selection and ordering on Serenza-Living.com. Was looking for a Scandinavian designed chandelier and found the perfect one. Ordering was easy and will ship to Maui, Hawaii for free, which is also the best bonus ever. Hopefully, it will arrive within a week, as I cannot wait to install it.

What a terrible company! I ordered two lamps, and after three weeks, they still haven't arrived. I checked their website beforehand, and it looks like a Dutch company, but it turns out it isn't. Customer service responses seem to come from a chatbot; they don't answer my questions and can't be reached by phone. My advice: don't buy from them.

I ordered a small lamp more than 1 month ago. It was in stock. The order never arrived. When I contacted them to request a refund the replied that the order had finally being shipped and they would charge me return costs if I no longer wanted the item. Don’t trust this site.

Modern looking , Excellent product

Absolutely appalled by the customer service. I ordered 4 lights totalling £400. The arrived one month later, damaged and very poor quality, looked nothing like the pictures on the web page. I requested a refund and a return address. I was at first offered 20% of my next order, which I declined then offered 50% of my next order which I declined again. It took me six emails before I received an address in China to return the lights. The return postage cost me £90 (tracked). The parcels were never delivered due to customs in China closing the shipment. I am still trying to resolve this dispute.
DO NOT ORDER FROM THIS COMPANY

Shipping took around a week for me. I could follow the parcel from dispatch until delivery and nothing arrived damaged, so I was happy with how the order was handled.

Ordered two light from these guys. Waited two weeks, nothing; contacted them via the email, My items hadn’t been shipped due to address conflict. We sorted this and another two weeks later my battered package arrives unannounced on my porch. What was inside can only be described as various boxes of well packaged bits requiring assembly (no instructions or labels). The electrical items are unlikely to comply with uk regulations and, as an electrical engineer; I would describe them as dangerous.

If the electrical products don’t kill you the returns process probably will.

To be far, the communication has been Pritty good, shame the products don’t match this.

Delivery took six days and I was able to check the tracking whenever I wanted. The box had picked up a small mark during transport but the items inside were completely fine.