Scout & Cellar Reviews 

Aldren was super helpful today on the Scout & Cellar Support Line on the phone. As a consultant, I so appreciate the Support Staff assisting us with great service.

Jamee was very helpful. She always is.

Started with a phone call and the problem was a very common one, (I found this out once we knew the issue) and should have been easily resolved, however the person we spoke to was adamant that we needed to escalate the issue and wouldn’t try to take care of the customer first. He told us to send screen shot via email and once we did that, we could call back and be assisted manually by him. He would not let us stay on hold to do this.

Aldren was excellent. She informed me of my issue and went above and beyond at finding the best resolution for me as the customer before I could even ask. What a delight!

Thank you Scout & Cellar for the best & cleanest wines out there!!
A membership that I will always enjoy!

I was able to get wines shipped to me that were not able to be shipped to my state after speaking with the customer service agent.

I called because I ordered the Memorial Day Special. My order was missing one bottle so I called customer service. The person I spoke with was courteous and said that I would receive a credit on my account toward my next order. Excellent customer service.

I was trying to help a customer redeem credits and Support was able to locate the information quickly. Thank-you.

I called because a customer's wine club order was processing and they were in Europe for 2 weeks. I asked to cancel the order and was told since it was processing they would try but may not be able to but if they couldn’t cancel it they assured me they could have the order diverted to my house, took down my info and told me I would receive an email confirming all of this. No email or communication from them in a week and today the shipping info updated for the order and it’s out for delivery to my customer’s house. Not happy, terrible customer service and as a consultant it makes me look bad too even though I called and tried to fix the issue.

Michael was very helpful and solved my issue!

The guy was very helpful and I was satisfied with my decision.

Jerick was extremely helpful and went above and beyond to connect with me to help me correct an order.

Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.

My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating a challenging process of calling in to place orders. It’s very time consuming and also the process of not being able to visually see the rewards being applied has been tough. There has also been an ordered that wasn’t placed and then other glitches that seem to keep surfacing. I’ve been with S&C for almost 7 years and these last several months have been quite frustrating. I really hope things start to change soon.

I have a white bottle 6 pack subscription for 4 yrs. I have complained in the past that Don’t receive what my email or the website says I will receive.
In this shipment, not a single bottle matched. I called to cancel because I am tired of what looks like bait and switch.
The customer service rep was very pleasant and that is why this rating is a 4. If it were for S&C it would be a 1. He is provided the speaking points I have heard before and appropriately escaped the problem.
This wine club is too expensive for this kind of inventory mismanagement

James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left with those asking for it already to ship me. I appreciate his. Honesty - I just wish I hadn’t fallen in love with a wine I ultimately can’t have!

Aldren (Scout & Cellar team member) provided me with the prompt and specific support I needed to help my customer.
As a result, my customer was able to proceed with their order.
Thank you Aldren for your patience, kindness and top notch support!

Customer service is great at resolving my problems.

The company resolved my issue immediately.

Thank you for helping me with the refund. Fast and efficient.