Subscription #131489661303
Subscription #131489661303
Terrible first experience – subscription cancelled before my first delivery
This was my first order with them, and unfortunately the experience has been so poor that I have already asked to cancel my subscription before I have even received my first delivery.
I placed my order in advance for delivery tomorrow and planned my meals based on the items I had selected. Then, at the last minute this evening, I was informed that several items were unavailable — including items intended to accompany the main meals I had ordered.
What I found particularly disappointing was the proposed solution: I would simply receive a credit towards a future order.
Why would I want credit for another order when my very first experience has already gone so badly?
If items are unavailable, customers should be told in sufficient time to make alternative arrangements or offered an appropriate replacement/refund. Informing someone the evening before delivery completely undermines the purpose of ordering prepared meals in advance.
I immediately emailed to explain that this was unacceptable, requested a full refund and cancellation of my ongoing subscription, and so far have received no response. The payment, of course, was taken without difficulty; getting the situation resolved appears considerably harder.
I have used a number of Indian meal-delivery services and have never experienced anything quite like this. I only tried this new company because my usual provider is temporarily closed, and I genuinely hoped I had found a good alternative.
Sadly, my first order hasn't even arrived and I already have no confidence in the service.
A very disappointing first experience. Unless this is resolved promptly and my refund is processed, I certainly won't be ordering again!