Svea Solar Invoices
We leased a solar power system from Svea Solar. For months, we have been having trouble paying our invoices. Since we live in Germany, we pay all invoices from Swedish companies using Wise. This works for everyone—except for Svea Solar! The funds are consistently returned because there is an issue with Svea Solar’s ​​account. For months, their customer service team has failed to resolve the problem. It is the worst customer service I have ever encountered.
The billing department claims that all invoices have been paid, while customer service insists that there are outstanding balances. It is impossible to get any help here. I will contact the consumer protection agency ARN

Jonas has been very helpful and has supported us through the whole process. He was on top of things but not over intrusive with calls or emails every hour, he knows to to keep a good balance there. Thanks for your help and guidance!

Through SVEA Solar, I just installed a solar panel package at my home in Mölndal.

Adrian and Simon visited me for the installation and they did a very nice job, not only in aesthetics (e.g., making sure the cables are as invisible as possible), but also in interacting with me in English so that I can understand everything.

This was a very good experience. I definitely recommend!

The consturction and installation part was top notch. Planinning was a bit off as information flow was quite poor.

Sales process good. Installation good. The solar panels and battery are up and running. However, after sales support is probably the worst experience I have ever had in my 30 years in Sweden. Battery-related earnings promised in my sales process and written in my contract have not been delivered upon. I have complained and complained - and I just get brushed aside or simply ignored. Unbelievable.

Great experience with Svea Solar so far! A special thanks to Patrik Michailoff for being responsive, helpful, and easy to work with. He guided me through the whole process, answered my questions quickly, and helped me find a great solution at a competitive price.

Looking forward to having the system up and running. Highly recommend! 🌞

Very helpful and answered all our questions and guided us well

I purchased my solar panel system from this company four years ago and have been very satisfied with both the installation and the overall performance.

However, my opinion has changed following a recent email informing me that they will no longer provide access to my solar production data. I was then told this functionality would be restored only if I purchased a battery system for approximately 31,000 SEK, despite my lack of interest in such a product.

In my view, removing an existing service and effectively requiring a significant additional purchase to regain access to it is unacceptable. It feels less like a customer benefit and more like pressure to buy products I do not need.

As a result, I can no longer recommend this company. It raises an important question: if access to production data can be removed today, what existing feature might be restricted tomorrow and offered back only at an additional cost?

Response time was a bit long, but nothing major. My question was not time critical

Just in time

Your employer was very nice and helpful.
He took his time and guided me through all the steps in order to install everything and to make sure that everything works as it should be.

When dealing with Svea Solar workers they are all ways polite, positive and helpful.

Our contact, Jakob, has been extremely helpful, flexible and knowledgeable. Always giving good service

Everything went smooth and according to plan until Svea solar took over from Sesol. Panels was installed 9th of March 2026 by Sesol as agreed and all equipment delivered awaiting an electrician to connect.
Then Sesol went bankrupt and everything took for ever, at least months. When finally installation was completed by Svea solar, unskilled workmanship was revealed today, 20th of July, so power company disapproved to connect due to improper installation in the power company's fuse box. So now we are waiting again for correction by Svea solar in the midst of the energy rich high summer. Production has not yet commenced 4 month after panels was mounted on roof. We really want this equipment up and running now!

The sale person was very knowledgeable.

Taking over customers from Sesol, but not willing to give any help!

Fast, high comptence, easy

Verry nice and patient worker. Sje waited with me on the phone while I dubbelcheked if I had recived the email från her.

Thank you also for the clear explanations!