Easy booking for students wishing to have flatmates. The owner is easy to reach and here to communicate with you. You have housemaids and a modern and lovely and furnished appartments not too expensiv... See more
Company replied
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Easy booking for students wishing to have flatmates. The owner is easy to reach and here to communicate with you. You have housemaids and a modern and lovely and furnished appartments not too expensiv... See more
Company replied
Easy to book, although I arrived after check-in time, I was able to access the apartment and everything was ready. The apartment manager has always been kind and available to solve any problem.
Company replied
Easy and simple booking! Everything was ready on my arrival and the host was really kind. Student Room Flat team was very responsive during the entire process of booking and during all my stay... See more
Company replied
The communication with the responsible manager of my flat is very fluid and fast. They solved my problem of payment for the reservation in few days. The overall service is excellent.
Company replied
Student Room Flat is an online student accommodation booking platform that helps international students find safe, verified housing across Europe. We connect local and international students with trusted, verified housing providers, offering student-friendly rooms and flats in top university cities. We’re focused on making the booking journey smooth and secure. Every listing on our platform comes from verified property partners, so students can browse with confidence and book with clarity. From discovering options to confirming a stay, we support students throughout the process - so they can focus on settling into their new city, not stressing about where to live. Whether you’re planning a semester abroad or starting university at home, Student Room Flat is a reliable way to find and book the right place to stay online.
Uruguayská 12, 120 00, Czech Republic
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Replied to 66% of negative reviews
Typically takes over 1 month to reply
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good website! good communication with the customer service by email or phone.Specials congretulations to Nick for his replies!!
Reply from Student Room Flat
So easy to check in, and the information of every detail was so clear.
Reply from Student Room Flat
Easy booking for students wishing to have flatmates. The owner is easy to reach and here to communicate with you. You have housemaids and a modern and lovely and furnished appartments not too expensive for some being located in city-centres, as was my experience in Prague. Don’t hesitate, it is the best option as a student!
Reply from Student Room Flat
The communication with the responsible manager of my flat is very fluid and fast. They solved my problem of payment for the reservation in few days. The overall service is excellent.
Reply from Student Room Flat
Easy to book, although I arrived after check-in time, I was able to access the apartment and everything was ready. The apartment manager has always been kind and available to solve any problem.
Reply from Student Room Flat
Collaboration with Booking SRF has so far been a pleasant experience! Quick and easy communication especially with Mr Nick and Mrs Erika Č.
Reply from Student Room Flat
Reply from Student Room Flat
Nicolas was very helpful to deal with while booking my room in prague
Reply from Student Room Flat
I had good times and good memories while staying in Porto in one of their accommodations, the booking team was great and accompanied me well!
I recommend
Reply from Student Room Flat
They helped me to book my bedroom with great professionalism. Always there if I needed them and always providing helpful answers. I recommend
Reply from Student Room Flat
I lived in Heroísmo Coliving for 5 months. The room was furnished as shown on the website, and the overall living conditions in the apartment were decent.
On the downside, communication with the owner was very poor. We had to wait over 3 months to change kitchen equipment such as a frying pan. Additionally, at the beginning there were only two drying racks available for 13 residents. Although we eventually received more after requesting them, it took around 3 months for this to happen.
The cleaning service was also disappointing. The cleaner often did not respect our private space, rearranging personal belongings according to her own preferences. Moreover, many areas were frequently overlooked during cleaning.
On the positive side, I am very grateful to Student Room Flat. They supported me during an unfortunate accident, fully understood my situation, and allowed me to adjust our agreement in a way that worked in my favor.
Reply from Student Room Flat
During the room reservation process, I had some doubts and the person from the student center helped me a lot. She/He responded quickly to each of my messages and kindly guided me through the entire process.
Reply from Student Room Flat
I lived in the Market Apartment in Prague during my Erasmus and had a great experience. The booking and communication with landlords was super easy and the flat is in a perfect location to explore the city! We got help quickly when there were issues in the house and I received my deposit on time.
Reply from Student Room Flat
I lived in Prague for 3 months, and I strongly advise anyone looking for housing here to think twice. It took them six months after my lease ended to return my deposit, and the entire experience was incredibly frustrating.
The living conditions were far from ideal—the Wi-Fi was non-functional for the duration of my stay, and despite multiple reports, it was never repaired. Many other fixtures in the flat were also in very poor condition. To make matters worse, half a year after I moved out, they insisted on deducting 3,500 CZK for "wall repainting." These marks were already there when I moved in, and I have timestamped photos to prove it. I contacted them immediately for help, but unfortunately, despite being aware of the situation, they seemed to overlook the issue and failed to intervene in this unjustified deduction by the landlord.
The contract clearly states that any damage must be reported within 15 days of move-out, yet they waited six months to claim this fee without providing any official invoices. If you don’t want to spend months struggling to get your money back from an unresponsive landlord and a platform that fails to protect its tenants' interests, I suggest looking elsewhere.
Reply from Student Room Flat
RUINED MY ERASMUS
The absolute worst experience I have ever had with a service. Spent 4 months living without hot water, black mold in my room that made me have to get medical help, no internet whatsoever in the room, broken appliances, leaks everywhere in the house (it was basically raining inside) and little to NO help from anyone. I had to stay in an airbnb for the last month because it was absolutely unlivable.
Don't be fooled, the owners of the house are the CEOs of Student Room Flat, which means they have no interest in helping you, only in taking advantage of students. They ignored most of our complaints and requests and tried blaming us for most of them.
I started negotiating ending the contract early because of the amount of unresloved issues in my room. They proceeded to deny these issues multiple times in spite of the photos and videos I continually sent. I spent over a month emailing the owner over and over trying to reach an agreement, only to receive very rude and dismissing responses everytime. I even had to resort to a lawyer to email her, who she proceeded to ignore.
I lived in CAMILO CO-LIVING with almost 20 roommates, most of them had similar experiences to mine. The house is very old, full of mold everywhere, broken and leaking and with strong structural damage. They claim to have fixed it, I think it should be demolished.
I can confidently say that Student Room Flat ruined my erasmus, a very big part of my time was worrying about dealing with them, living with the mold or trying to find a place to have a hot shower. Don't be fooled by the years old videos they post on instagram, where they delete or deactivate the comments.
Absolute scam. They should be ashamed of themselves.
PD: Notice how some of the 5 star reviews are from people who work for them...
Reply from Student Room Flat
I had a pretty good experience in Porto with StudentRoomFlat. My shared apartment in Barros Lima was renovated and had heating, which was really nice given the weather in the city. A cleaning lady came every week. The only negative point for me was the laundry room, as there was only one dryer for the entire building and nowhere to hang laundry outside or inside. I had to pay several times the dryer at a laundromat to get my clothes dry (the air is very humid in Porto in winter). Other than that, I would like to point out that their representative, Andréas, was very responsive and attentive to my requests. Thank you to him :)
Reply from Student Room Flat
Thanks to student room flat, we rent a great and very well-located apartment in the center of Prague for our Erasmus semester. The entire procedure was simple, fast and safe. We could not have found anything better!
Reply from Student Room Flat
I have just completed my Semester Abroad at Porto University & used Student Room Flat for my Accomodation. My landlord Andreas was excellent and very responsive. He always solved issues within a few days & was very warm and welcoming. Obrigada OPorto!
Reply from Student Room Flat
I recommend student room flat . They help me quickly to find an accommodation in Prague for my internship.
Reply from Student Room Flat
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