VERY VERY VERY BAD , THEY DIDN'T SENT ANY CONFIRMATION ABOUT CANSELLING CAR FROM AIRPORT, AT THE CONCLUSION WE ARE STABDING IN REKJAVIK AIRPORT WITHOUT CAR FOR 3 HOURS , THEY DIDN'T SENT A REAL CANSEL... See more
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One point is too much. The booking was cancelled four days before our arrival in Iceland after it had been okay for more than 7 months. No car available? What? Completely unacceptable. Please be very... See more
Company replied
Excellent service and good employees who seems to like what they do.Car was in decent condition,only thing is that picking up car should be little quicker,apart from that everything was excellent.
Company replied
Excellent service thanks to Laura at St John Airport! The experience was flawless. Laura assisted me in a very friendly and professional manner. The car was spotless and the pickup was on time.
Company replied
Company details
Written by the company
At Street Rent a Car, we believe every journey should begin with trust. That’s why we’re committed to clear communication, transparent pricing, and attentive, human-centered service. Whether it’s your first rental or your tenth, we’re here to make the process effortless. Our team is dedicated to transforming a routine rental into a smooth, enjoyable experience that stays with you long after the ride.
Contact info
Cerrito 1567, 1010, Ciudad Autónoma de Buenos Aires, Argentina
- +5491141403373
- info@streetrentacar.com
- streetrentacar.com
2.7
Poor
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One point is too much.
One point is too much. The booking was cancelled four days before our arrival in Iceland after it had been okay for more than 7 months. No car available? What? Completely unacceptable. Please be very careful who you do business with. There are many better alternatives at Kevlavik.
June 8, 2026
Unprompted review
Reply from Street Rent a Car
Dear Mr. Mueller,
We’re very sorry to hear about your experience. We completely understand how frustrating it must have been to have a reservation that had been confirmed for several months cancelled only a few days before your arrival.
This is certainly not the experience we want for our customers, and we would like to understand what happened with your reservation and why a vehicle was no longer available so close to your trip.
Please contact us at info@streetrentacar.com with your booking reference so our team can review the case with the local provider and follow up with you directly.
We sincerely apologize for the inconvenience and disruption this caused to your travel plans.
Kind regards,
Street Rent A Car Team
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VERY VERY VERY BAD
VERY VERY VERY BAD , THEY DIDN'T SENT ANY CONFIRMATION ABOUT CANSELLING CAR FROM AIRPORT, AT THE CONCLUSION WE ARE STABDING IN REKJAVIK AIRPORT WITHOUT CAR FOR 3 HOURS , THEY DIDN'T SENT A REAL CANSELLING! SAYING THAT THEY ARE NOT BROKERS, BUT THEY ARE . Also, ich würde mich beim mein Rechtsanwalt melden über diese Situation.
June 6, 2026
Unprompted review
Reply from Street Rent a Car
Dear Jekaterina,
We’re very sorry to hear about your experience and understand how frustrating it must have been to arrive at the airport and find yourself without the expected rental vehicle.
We take your concerns regarding the reservation and the communication surrounding its cancellation very seriously. We would like to review the full details of your booking and understand exactly what happened in this case.
Please contact us at info@streetrentacar.com with your booking reference and reservation details so our team can investigate the situation thoroughly and follow up with you directly.
We sincerely regret the inconvenience and stress this situation caused.
Kind regards,
Street Rent A Car Team
Very bad experience!!
Very bad experience!!
We frequently rent cars and this is the first time we've encountered such problems. This agency is not recommended!
Firstly, we paid an extra €25/day for insurance even though we had already paid for insurance when we booked.
Upon returning the vehicle, we were shocked to discover that driving on certain roads in the country was prohibited. This information was never clearly explained to us when we picked up the vehicle. We drove on these roads in good faith, without imagining we were breaking any specific rules.
In Albania, all the roads are in poor condition, even the main roads (enormous potholes). All tourists who come to Albania visit Lake Bovilla, as it's a must-see. Once you start driving there, there are no signs indicating that the road is in bad condition, and it becomes impossible to turn back.
We later learned that the vehicle was equipped with a GPS, which was clearly used to track our movements, resulting in an additional charge of €300 because we had used this particular road. This was actually the first thing the rental agent told us—it seems to be the standard response for everyone returning a car to this agency! While this clause is indeed in the contract, it is printed in very small type and without any clear explanation or explicit warning.
I find this practice deeply misleading and tantamount to a form of commercial fraud: such important information, entailing such high costs, should be clearly brought to the client's attention before departure, and not hidden in the fine print of a contract.
That’s why it’s a very bad experience!
May 13, 2026
Unprompted review
Reply from Street Rent a Car
Dear Julie,
We’re sorry to hear about your experience and understand your frustration, particularly regarding the additional charges and the restrictions on where the vehicle could be driven.
We take your concerns seriously. Important rental conditions and driving restrictions should be clearly communicated so customers can make informed decisions and avoid unexpected situations during their rental.
We would like to review your specific case with the local team, including the insurance purchased, the information provided at pickup, and the additional charge applied after the vehicle was returned.
Please contact us at info@streetrentacar.com with your booking reference and details so we can investigate the situation thoroughly and follow up with you directly.
Thank you for bringing this to our attention.
Kind regards,
Street Rent A Car Team
Very good service and prices
Very good service. Nice cars. Easy Communication. Very reasonable prices.
April 18, 2026
Unprompted review
Reply from Street Rent a Car
Dear Jork,
Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed our service, the quality of our cars, and the easy communication with our team.
We’re also glad you found our prices competitive. Thank you for choosing Street Rent A Car, and we hope to welcome you back again soon!
Kind regards,
Street Rent A Car Team
Too expensive and too stressful
I will try to describe our experience as clearly as possible, although the dissatisfaction is still with us even 3 days after.
I made the reservation over a month in advance, and I clearly remember selecting a pick-up time at 22:00 and return at 13:00 after two weeks. I had to make the reservation twice because the first payment failed. During the first booking, I remember adding a baby seat, and I don’t understand why it was not included in the second reservation, especially since the price was the same.
I also believe the pick-up time in my reservation was changed automatically because I entered my arrival time as 22:00. However, shortly before arrival I was informed that my reservation showed a pick-up time at 11:00, and I was charged an additional 40 euros for late pick-up.
We were traveling with our very active 3-year-old son, arriving late at night after a long flight. No one was waiting for us at the airport as expected, and after calling, we saw the representative arriving with a larger car, which at first seemed like an upgrade, but the back red light was broken. We had to drive to the rental office to change the car, which caused more delay and stress.
At the office, we were informed that we could not use our card unless we purchased their insurance for about 250 euros, even though we already had travel insurance that included car rental coverage. On top of this, we were charged additional fees: 50 euros for an extra driver, 60 euros for a baby seat, 40 euros for late pick-up, and 100 euros cash deposit! And I already paid for reservations over 150euros!
The replacement car we finally received also had issues — the front wipers were damaged and scratched the windshield when used. Although we were told not to worry, this made us feel uncomfortable and stressed throughout the rental period.
Overall, the process was stressful, confusing, and much more expensive than expected. Because of this experience, we will not use Discovery Cars again and will avoid renting from Street Rent a Car in the future.
April 11, 2026
Unprompted review
Reply from Street Rent a Car
Dear Customer,
Thank you for taking the time to describe your experience in such detail. We’re very sorry to hear that your rental was stressful and did not meet your expectations, especially after a long journey while traveling with a young child.
We take your concerns regarding the booking information, additional charges, insurance requirements, airport pickup, and condition of the vehicles very seriously. We would like to review your reservation and the circumstances surrounding these issues with our local team before providing you with a detailed response.
Please contact us at info@streetrentacar.com with your booking details and reference number so we can investigate the case properly and follow up with you directly.
We sincerely regret the frustration caused and appreciate you bringing these concerns to our attention.
Kind regards,
Street Rent A Car Team
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Reply from Street Rent a Car
Dear Eduard,
We take matters regarding our business partners and vendors seriously. However, based on the information provided in this review, we are unable to identify the specific case or transaction you are referring to.
Please contact us at info@streetrentacar.com with your company details and the relevant invoice or transaction information so our team can review the matter and direct it to the appropriate department.
We appreciate the opportunity to look into this properly.
Kind regards,
Street Rent A Car Team
No one showed up at the Airport to take…
No one showed up at the Airport to take us to the car lot. Called many times. No Answer. There were two other family's there and all three of us were stranded with NO rental.
DO NOT USE THIS COMPANY
March 8, 2026
Unprompted review
Reply from Street Rent a Car
Dear Customer,
We’re very sorry to hear about your experience. We understand how frustrating and stressful it must have been to arrive at the airport and not find the expected transportation, especially after being unable to reach anyone by phone.
This is not the level of service we aim to provide, and we would like to investigate what happened with your reservation and airport pickup.
Please contact us at info@streetrentacar.com with your booking details so our team can review the case and follow up with you directly.
We sincerely apologize for the inconvenience and appreciate you bringing this situation to our attention.
Kind regards,
Street Rent A Car Team
Everything was great!
January 8, 2026
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you very much for your review!
We’re delighted to hear that everything was great and that you had a positive experience with us.
We hope to see you again soon!
Kind regards,
Complete Scam in Mendoza Airport
I booked a car for the Mendoza airport in Argentina for the 26th of December of 2025. Upon arrival, I found out that they don't have an office in the airport. Second, it was impossible to reach client service, the phone number provided is not working. In summary, a complete scam. I ended up having to book with Avis / Budget at a much larger cost than expected. My recommendation is not using this company.
December 26, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you for your feedback.
We are truly sorry to hear about your experience in Mendoza and the inconvenience you encountered upon arrival. We understand how frustrating it must have been not being able to locate the office or reach our support team.
We would like to clarify that pickup locations and instructions are provided in the booking details; however, we regret if this information was not clear or if you experienced difficulties accessing it at the time.
We also take very seriously your comments regarding communication issues, as we aim to ensure our customers can always reach us when needed.
Please rest assured that we will review this situation internally with the local team to better understand what happened and improve our service.
We would appreciate the opportunity to investigate your case further. Kindly contact us at info@streetrentacar.com with your booking reference so we can assist you accordingly.
We sincerely apologize again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
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Excellent service!!
Excellent service thanks to Laura at St John Airport!
The experience was flawless. Laura assisted me in a very friendly and professional manner. The car was spotless and the pickup was on time.
June 23, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you very much for your fantastic review.
We’re delighted to hear that your experience was flawless and that Laura provided such friendly and professional assistance. We will be sure to share your kind words with her, it will mean a lot to the team.
It’s also great to know the vehicle and pickup process met your expectations.
We truly appreciate your feedback and hope to welcome you again soon!
Kind regards,
Awfull service BE VERY AWARE!
Awfull service BE VERY AWARE!
We hired a car with STREETs cars in Orlando booked for 19:00. We arrived at 19:45 (due to the wrong information given on how to find the transfer bus and how to find STREETs "office").
We arrived at 19:45 but due to there being only 1 person at the desk (we were next in line) and taking 45 minutes to sort them out, we missed a 1 hour deadline (that was not disclosed) and so the price went up 250%.
A dispicable practice
October 23, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you for your feedback.
We are very sorry to hear about your experience in Orlando and the inconvenience you faced. We understand how frustrating it must have been to encounter delays, especially when arriving close to your scheduled pickup time.
We regret any confusion regarding the location instructions and the waiting time at the desk. This is not the level of service we aim to provide, and we take your comments seriously.
Regarding the pricing conditions, these are based on booking terms and timing; however, we understand your concerns and will review this situation internally with the local team to ensure that all conditions are clearly communicated and handled appropriately.
We would appreciate the opportunity to look into your case in more detail. Please contact us at info@streetrentacar.com with your booking reference so we can assist you further.
We sincerely apologize again for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Transparent and personal service
I rented a car in Argentina and the experience was very satisfactory. I want to highlight the transparency (there were no hidden fees) and the guys at the desk were very attentive and professional.
October 17, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you very much for your kind review.
We’re delighted to hear that you had a satisfying experience renting with us in Argentina. Transparency and clear pricing are very important to us, so it’s great to know you valued that aspect of our service.
We will also share your feedback with our team at the desk, they will be happy to know their professionalism and attention made a positive impact.
We truly appreciate your trust and hope to welcome you again in the future.
Kind regards,
We landed in Salta with our voucher and…
We landed in Salta with our voucher and invoice to be told the booking had been cancelled and they didn’t have any cars. I rechecked emails and my booking via the link given and the booking was still showing as valid. The phone numbers given with the booking and by the girl in the office didn’t work. The girl refused to try and call the office for us or help in any way.
I would say never use this company ever.
October 26, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you for your feedback.
We are truly sorry to hear about your experience upon arrival in Salta. We understand how frustrating and stressful it must have been to arrive with a valid booking and not have a vehicle available, especially after confirming your reservation in advance.
We also regret the lack of assistance you describe at the office and the difficulty in reaching the provided contact numbers. This is not the level of service we aim to deliver.
Please rest assured that we take this matter seriously and will review the situation internally with the local team to understand what happened and prevent similar issues in the future.
We would appreciate the opportunity to investigate your case further. Kindly contact us at info@streetrentacar.com with your booking reference so we can follow up and assist you accordingly.
We sincerely apologize again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
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Bait and Switch Stay Far Away
This place is a flat out scam easily identified as a bait and switch, don’t rent from this company. I rented a car for my wife to use while she was visiting family in Tampa Bay. I used Priceline who forwarded me to “GoRentalCars.com” I paid $245.00 and selected to use my own insurance. The trouble began when my wife arrived and right away noticed a lot of unhappy customers. There was one agent free and when she approached her my wife was told that she was only helping customers without a reservation and my wife would have to go to the other agent who was busy having a conversation with another customer who was obviously unhappy. Even though she was next in line, it took her over an hour to get to the counter to be served. She showed the voucher from GoRental and then was told that she needed to provide proof of insurance. My wife’s insurance app wasn’t working for her so she called me I knew she would need proof of coverage and collision but was totally unprepared for what happened next. The agent told me my collision coverage was acceptable but instead of the state minimum I would need $300,000 liability. I have rented cars all over the world and this was the first time I had ever heard of any rental place asking for this. I asked the agent why they required liability at all especially 3 times what the law required she said that it was policy. Here is where the bait and switch comes in - she said they would be more than happy to cover the difference with their supplemental insurance which was only $75 a day with a $300.00 deposit. That is crazy, who would pay that? I told my wife to step away from the counter to a place we can talk.
Thankfully I had used a third party app to arrange the rental so I called GoRental.com who, I want to say, did the best they could do with this situation. Their agent told me that the requirements were on the voucher. I told her that I saw the requirements and thought I met them I told her they said my collision was okay but for some reason they wanted 300,000 liability which of course I don’t have without it they wanted an extra $75 a day plus a $300.00 deposit. She read the requirements and told me that I was right they were not on the voucher. I told her I wanted a full refund and after talking to her manager they agreed to do that. I hate to think about what would have happened if I hadn’t used the third party, I probably would not have gotten a refund.
My wife noticed a lot of people leaving upset and talked to another customer who also complained about insurance. I am going to do what I should have done the first time, call Enterprise or Hertz. Never again will I use a travel app to book a rental car.
July 24, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you for taking the time to share your detailed feedback.
We are truly sorry to hear about your experience and the inconvenience caused to you and your wife. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been, especially after a confirmed booking.
Regarding the insurance requirements, we understand your concerns. Our intention is always to ensure that all rental conditions are clearly communicated in advance. We regret if there was any confusion or inconsistency between the information provided at the time of booking and what was requested at the counter.
We also apologize for the waiting time and the customer service experience described. This does not reflect the standards we expect from our teams.
Please rest assured that we take your comments seriously and will review this situation internally with the local office to better understand what happened and prevent similar situations in the future.
We would appreciate the opportunity to look into your case in detail. Kindly contact us at info@streetrentacar.com with your booking reference so we can follow up accordingly.
We sincerely apologize again for your experience and thank you for bringing this matter to our attention.
Kind regards,
Excellent service and good employees…
Excellent service and good employees who seems to like what they do.Car was in decent condition,only thing is that picking up car should be little quicker,apart from that everything was excellent.
May 7, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you very much for your kind review.
We’re delighted to hear that you were satisfied with our service and that our team made a positive impression. It’s great to know you found the car in good condition and overall had an excellent experience.
We also appreciate your feedback regarding the pickup time. we are continuously working to improve our processes to make them faster and more efficient.
We hope to welcome you again soon!
Kind regards,
I used the Street rental company in…Marrakesh. Deniz Tours
I used the Street rental company in Marrakesh. Deniz Tours. Scammers, They charge for the debit card under some pretext (they said our credit card is not working but is was not thrue). They tried to extort extra money for imaginary damages. Also for cleaning the car. They cheat on everything. Why doesn't DiscoverCars remove them from the offer. There are tons of similar reviews about them on the internet.
January 3, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
We are very sorry to read your review and the concerns you have raised.
At Street Rent a Car, we take allegations of this nature very seriously. We want to clarify that our goal is always to provide a transparent and professional service, and what you describe does not reflect the standards we strive to maintain.
We would like to investigate your case in detail to understand exactly what happened, including the charges mentioned and the circumstances around your rental experience.
Please contact us at info@streetrentacar.com] with your booking reference and any additional details so we can review the situation thoroughly and assist you accordingly.
We appreciate your feedback and the opportunity to address this matter.
Kind regards,
Scam do not reserve a car here please
Scam do not reserve a car here please
May 11, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
We are sorry to read your comment.
We take all feedback seriously and would like to better understand what happened in your case. Unfortunately, based on your review, we do not have enough details to identify your booking or the situation you experienced.
Please contact us at info@streetrentacar.com with your reservation details so we can investigate and assist you properly.
We are committed to providing a professional and reliable service to all our customers, and we would appreciate the opportunity to clarify this matter.
Kind regards,
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“Economy Bookings & Street Rent a Car: Failure to Deliver Paid Service”
I am writing to express my deep dissatisfaction with the rental car service I recently experienced, booked through Economy Bookings and handled by Street Rent a car.
Despite having a confirmed booking and fully paid rental (including insurance), I lost a total of £170 due to an incredibly rigid and poorly managed service. My flight was delayed by just 15 minutes, which caused me to arrive slightly later than anticipated. Upon arrival, I found the rental office completely closed, with no representatives or instructions available.
I’ve tried calling on the support number that was given on the voucher but no answer, so after 45 minutes I’ve decided to leave. When I contacted ‘Street Rent a car’ the following morning, I was told that they typically allow a 1-hour grace period for delays, but in this case, there were no cars available due to overbooking — a practice that should never occur when bookings are confirmed.
This situation is completely unacceptable. Not only was I pressured through multiple emails to buy insurance, but in the end, I was left stranded late at night, with no car, no support, and no refund. This experience was both frustrating and financially damaging.
April 13, 2025
Unprompted review
Reply from Street Rent a Car
Thank you for taking the time to share your experience.
We are truly sorry to hear about what happened during your rental. We understand how frustrating and stressful it must have been to arrive and find the office closed, especially after having a confirmed and fully paid booking.
This is certainly not the level of service we aim to provide. Situations involving delays and availability should always be handled with clear communication and proper support, and we regret that this was not your experience.
We take your comments regarding the lack of assistance, the difficulty in reaching support, and the outcome of your booking very seriously. Your case will be reviewed internally with the local team to understand exactly what happened and to prevent similar situations in the future.
We would appreciate the opportunity to look into your reservation in detail and assist you further. Please contact us at info@streetrentacar.com with your booking reference so we can follow up appropriately.
We sincerely apologize again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
SCAM - Street Rent a Car Malta
Booked a car to pick up on 20th April for 10 days for myself and my 6 year old boy. I've rented cars for years and have never had such a bad experience.
Upon collection I was told that I had 2 options. Either I pay an additional €295 to bring the deposit held on my card down to €400, or I pay around €1200 in order to bring the security deposit down to £0. I explained that nowhere on the terms and conditions state I need to select this and if it is mandatory then why is this extra charge not included in the price at the time of booking. I also explained that I was more than happy for the full security hold of €1400 to be placed on my credit card and that I was happy for any damages to be paid from this, however they refused to release the car to me unless I chose either of their options.
Having read other reviews, I suspect that they may have overbooked and were trying to put me off taking the car I had booked.
I could not afford to pay the additional costs and they refused to give me a refund so I got in touch with STREET RENT A CAR who got in touch with the Malta office and they LIED and said that I refused to put the security deposit on my card so they gave me 2 other options which I declined.
This left me having to use public transport to travel to and to get around Gozo.
This company also use the name SURPRICE, CARGINI, CARWIZ and NEXACAR. PLEASE DO NOT USE!!!!
April 20, 2025
Unprompted review
Reply from Street Rent a Car
Dear,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the situation you encountered during your rental. This is not the experience we aim to provide, and we understand how frustrating and disappointing this must have been, especially while traveling with your child.
Regarding the deposit and insurance options, we understand your concerns. Our goal is always to provide clear and transparent information prior to booking, and we regret if this was not sufficiently clear in your case. We also take very seriously your comments about how the situation was handled at the desk and the information provided afterward.
Please rest assured that we will review this case internally with the local team to better understand what happened and ensure this does not occur again.
We would appreciate the opportunity to investigate your booking in detail and assist you further. Kindly contact us at info@streetrentacar.com with your reservation details so we can follow up properly.
We sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
BOOKING NOT HONURED
We made a confirmed booking for both a van and a car with Street Rent A Car for our Easter holidays back in January. The full payment was made at the time of booking, and we received a confirmation email verifying that our reservation was secured.
Upon our arrival at Malta International Airport, we proceeded to the Street Rent A Car office. When we got there, we were met with a long queue of visibly frustrated customers, and even police presence on site. After waiting for approximately an hour, it was finally our turn to be served. However, the representative, who was both rude and dismissive, informed us that neither of our reserved vehicles were available.
Despite showing proof of our confirmed January booking, we were told there was nothing they could do and were advised to seek rental vehicles elsewhere. This was completely unacceptable, especially considering we were traveling with two infants and two elderly family members. We weren’t alone in this – there were at least 10 other customers facing the same issue. It became clear the company had significantly overbooked and was failing to honor confirmed reservations.
Eventually, we were told that a vehicle might be available, but only if we agreed to pay a mandatory insurance fee of €60 per day – a charge that was never mentioned anywhere on our rental confirmation or voucher.
In our attempts to find alternative transportation, we contacted other rental companies at the airport, but due to the busy holiday period, no suitable vehicles were available. We were further informed by others that such practices are common with this company, which operates under multiple brand names from the same office, including Street Rent A Car, Surprice, Carwiz, Cargini, and Nexacar.
We have since filed a complaint with the Malta Civil Aviation Authority (MCAA), the Malta Airport, and the local police. It is deeply disappointing and unfair to confirm a reservation, take payment, and then fail to provide the service – ultimately ruining our holiday. With no other choice, we had to return to the terminal and take a taxi, which was a disheartening start to what was supposed to be a joyful family holiday.
April 15, 2025
Unprompted review
Reply from Street Rent a Car
Thank you for taking the time to share your experience.
We are truly sorry to hear about what happened during your arrival in Malta. This is certainly not the experience we aim to provide, and we fully understand how frustrating and stressful this situation must have been—especially while traveling with infants and elderly family members.
We sincerely apologize for the inconvenience caused by the unavailability of your reserved vehicles, as well as the service you received at the desk. A confirmed and prepaid booking should always be handled with the utmost responsibility, and we regret that this was not the case here.
Your comments regarding the queue, customer handling, and additional charges are taken very seriously. We are currently reviewing this situation internally to better understand what occurred and to ensure appropriate measures are taken.
We would greatly appreciate the opportunity to investigate your case in detail. Please contact us directly at info@streetrentacar.com with your booking reference so our team can review everything thoroughly and assist you accordingly.
We truly regret the impact this had on the start of your holiday and thank you for bringing this to our attention.
Kind regards,
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