All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right.... See more
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Review summary
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05/27/2026 My order shipped quickly and everything arrived in great condition. The website tutorials were very helpful, and ensured that I would have all the tools and supplies needed to install my... See more
Company replied
Purchased natural American Cherry Newel posts plus top and bottom raillings for my upper foyer. Which is above the lower floor staircase. The wood was laminated with complentary color and grain pat... See more
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We are a delivery company and deliver furniture and appliances. Unfortunately during a washer/dryer combo that was being taken upstairs, one of the guys lost their holding and the unit came back on th... See more
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Company details
- #11 of 47 best companies in Home Improvement Store
- #24 of 89 best companies in Decoration and Interior Design Store
Written by the company
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Satisfaction You Can Count On
We’re with you from start to finish
From selecting the right items to fit your home to making sure your order arrives and your project turns out the way you pictured it, our team is here to help you get results you’re proud of.
Contact info
4714 FM 1488 RD, Suite 105, 77384, Conroe, United States
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
Exceptional Quality Stair Parts
4.8
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered several different styles of…
I ordered several different styles of rod iron spindles to replace my existing wooden spindles for two staircases in my home. The products received were a nice quality and the installation looks great. I would definitely recommend anyone to purchase products from this company.
August 31, 2026
Makes garage steps less risky
The rail arrived in just a few days and was relatively easy to install. We used it in our garage where the concrete steps into the house are uneven. The rail makes us feel more secure, especially if we are carrying groceries, etc.
August 28, 2026
It was exactly what I wanted.
August 20, 2026
Reply from Stair Warehouse
Thank you so much for the wonderful review, Cheney! We’re thrilled to hear it was exactly what you wanted. We truly appreciate your business and hope you'll share photos if you get a chance.
Call or text anytime: Shawn
832-797-8219
Fixtures shipped promptly
Items arrived in a timely fashion and well-packaged. The cost of the items was appropriate.
forgot to mention that the brackets are well-made and look great. I like the single screw wall mount for ease of installation.
August 24, 2026
Reply from Stair Warehouse
Thank you for your wonderful review, Louis! We’re glad to hear your order arrived promptly, was well-packaged, and that you felt the pricing was appropriate. We truly appreciate your business and look forward to hearing from you again soon.
Please call anytime ~ Shawn
832-797-8219
Reply from Stair Warehouse
Thank you so much for the great review! We truly appreciate your business and are glad you were happy with our fast shipping and competitive prices.
Thanks again for your support!
— Shawn
832-797-8219 "Call Anytime"
Perfect!
We needed a stair rail for our two outdoor steps, after the fact. We didn't think about older people having difficulty with just two steps. The rail came quickly, fits perfectly, easy installation and is surprisingly sturdy. Extremely happy with it.
July 17, 2026
Reply from Stair Warehouse
Thank you so much for the wonderful review, Elizabeth! We’re thrilled to hear that the stair rail fit perfectly, was easy to install, and is providing the sturdiness and safety you needed. Your feedback means a lot to us, and we truly appreciate your business.
~ Shawn
832-797-8219
Easy and quick
August 20, 2026
Reply from Stair Warehouse
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re grateful for your business. Please feel free to call me anytime at 832-797-8219
Efficient service!
Efficient service! No issues with the order. I received my order in a timely fashion which was especially important for this project! Thank you Stair Warehouse!
August 14, 2026
Reply from Stair Warehouse
Thank you so much for the wonderful review! We’re thrilled to hear your order arrived on time and everything went smoothly. We know timing is important when you’re working on a project, so we’re glad we could help. We truly appreciate your business! Please call me anytime at 832-797-8219
~ Shawn
I had a great experience with…
I had a great experience with Stairwarehouse they were great with helping me decide what parts I needed for our new build. The parts we received were good quality and helped us get the job done. I would absolutely buy from them again.
July 10, 2026
Reply from Stair Warehouse
Thank you so much for the wonderful review! We’re thrilled to hear that we could help you choose the right parts for your new build and that you were happy with the quality of the products. We truly appreciate your business and your kind words, and we look forward to helping you again on your next project! Please call anytime at 832-797-8219
Thanks again, Mary Ann!
~ Shawn
Reply from Stair Warehouse
Thank you so much for the wonderful review! We’re thrilled to hear you love your newel posts and are happy with the quality and craftsmanship. We truly appreciate your business!
Thanks, Angela.
Shawn
832-797-8219
Really nice products
Really nice products, well-packaged, prompt delivery. What's not to like?
August 18, 2026
Reply from Stair Warehouse
Thank you so much for the great review, William! We’re glad to hear you were happy with the products, packaging, and prompt delivery. We truly appreciate your business and kind words. Thanks again!
~ Shawn
832-797-8219
Great representatives!
August 17, 2026
Reply from Stair Warehouse
Thank you so much for the 5-star review, Linda! We’re thrilled to hear you had a great experience with our team. We truly appreciate your kind words and your business.
Please call anytime at 832-797-8219
~ Shawn
Packages arrived on time and in good condition
Packages arrived on time and in good condition. We haven't installed yet, but they look as advertised and look easy to install
August 7, 2026
Reply from Stair Warehouse
Thank you so much for the great review, Mark! We’re glad to hear your packages arrived on time and in good condition, and that everything looks as advertised. We hope the installation goes smoothly, and we truly appreciate your business!
Call me anytime if you need help.
Thanks ~ Shawn
Very easy process and everything came…
Very easy process and everything came in a timely manner!
August 15, 2026
Reply from Stair Warehouse
Thank you so much for the great review, Kevin! We’re glad to hear the ordering process was easy and that everything arrived in a timely manner. We truly appreciate your business and your kind words.
Thanks again ~ Shawn
832-797-8219
On line ordering was easy and…
On line ordering was easy and appreciate the confirmation telephone call to confirm details of the order
August 12, 2026
Reply from Stair Warehouse
Hey Ed:
Thank you so much for your kind review! We’re glad to hear that ordering online was easy and that our confirmation call helped make sure everything was just right. We truly appreciate your business and look forward to serving you again!
Please feel free to call me anytime at 832-797-8219
~ Shawn
Reply from Stair Warehouse
Thank you for your review, Mike! We're glad to hear that your project went smoothly and that you were happy with the quality of our products. We appreciate your business and hope to be a part of your next DIY project.
~ Shawn
Please call or text anytime 832-797-8219
Found exactly what I was looking for…
Found exactly what I was looking for. It arrived quickly. Excellent quality.
July 28, 2026
Reply from Stair Warehouse
Thank you for your review, Randy! We're so glad you found exactly what you were looking for. And it's so it's great to hear that we met your expectations.
Please call me anytime if you need anything - Shawn
832-797-8219
Equipment Return
The return of a cable box was a very seamless and friendly experience
August 7, 2026
Unprompted review
Reply from Stair Warehouse
Thank you for taking the time to share your experience, David! We're so glad to hear that your cable box return was seamless and that our team provided friendly service. We appreciate your feedback and your business, and we look forward to serving you again in the future!
Please call or text me anytime: Shawn
832-797-8219
The hand rail was delivered in a timely…
The hand rail was delivered in a timely manner. I am looking forward to installation.
July 30, 2026
Reply from Stair Warehouse
Thank you for your review, Dorthy! We're glad to hear your handrail was delivered promptly. We appreciate your business and look forward to seeing the completed project. If you need anything in the meantime, please don't hesitate to call or text 832-797-8219
~ Shawn Capell
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