StahlGear Reviews 

7,453
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

There is 1 (problems) with the Zeus watch in my opinion. The step counter is far from accurate, when I'm riding my motorcycle for instance it keeps counting as steps. For the rest I'm very happy... See more

Rated 4 out of 5 stars

Hi. My first experience with the Stahl gear was successfully. One problem, misunderstanding with operator about delivery address. By the way, it was solved within two days. Perfect job. Most probably,... See more

Rated 4 out of 5 stars

Delivery was perfect, what I miss is a description of how I should install the protection shield on the watch. Still didn’t figure out how to get a warning if messages arrive at my phone.

Rated 5 out of 5 stars

I’ve got the Watch a few weeks now and I really like it. High quality and very robust. A good clear screen, Messages are easy to read and the Watch app is usefull. Maybe there could have been Some mor... See more


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(7,453)

5,514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

There is 1 (problems) with the Zeus…

There is 1 (problems) with the Zeus watch in my opinion.
The step counter is far from accurate, when I'm riding my motorcycle for instance it keeps counting as steps.
For the rest I'm very happy with the watch
It does what it's supposed to.
Order and delivery was faster than expected.
Overall the steps aside, I'm satisfied with this purchase

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

Screen problem

Hi, i bought a smartwatch zeus from them last year in June. This year the screen stopped working it connected to my phone but no screen. I contacted stahlgear and they said it was a hardware problem and thier garantie on it only covers the first year. I pointed out that it was a 2 year garantie. They replied saying the second year is only on software problems. They offered me a discount voucher for buying a new one of 50% off. I was happy until I looked at the website which was giving 60% off new orders. Good watches ,not made in Germany but in China. Service people were nice but unhappy at the end.

July 5, 2026
Unprompted review
StahlGear logo

Reply from StahlGear

Thank you for your honest feedback, and for staying in touch with us throughout.
You raised some fair points, and we're glad we were able to get in touch with you directly and work out a solution together that you're happy with. That matters to us.
We appreciate you giving StahlGear the chance to make things right and we're glad to keep you on board. If there's ever anything else, you know where to find us.

Rated 1 out of 5 stars

I bought a Zeus 2 on 1st April 2025

I bought a Zeus 2 last year and after a very short time, I could not charge it neither was working. After several Email they told me to send the watch to their Address in Germany. As per Mail tracking, it should have been delivered, but unfortunately it's been returned back to me in Switzerland. I have contacted them again per Email asking me to send it over again. Nevertheless I did not send it a second time. So never buy any watches from this company.

May 6, 2025
Unprompted review
Rated 3 out of 5 stars

Horloge is good

Horloge is good. Functions are enough and GPS is working fast. But the only thing is that the watch is from China. That was not expected. I was expecting a german manufactured watch.

March 7, 2026
Unprompted review
Rated 4 out of 5 stars

Delivery was perfect

Delivery was perfect, what I miss is a description of how I should install the protection shield on the watch. Still didn’t figure out how to get a warning if messages arrive at my phone.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

it rings at midnight. Why?

The watch is very good, but there are some things I don't like. For example, it rings at midnight. Why? How can I turn it off? The app only lets you change your watch faces, but I need mine on the watch too. It doesn't track my midday nap, only my nighttime nap.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very client-friendly

Very client-friendly. By mistake, I ordered two watches instead of only one. Also, I had paid for two. Directly they changed the order and within a few days I received the money back on my bank account. Very glad with the provided service and with the smart watch. Good company and thrustful!!

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Hello, Sthalgear customers, think twice before buying. I had a huge problem returning a purchase. If I didn't pay through PayPal, I'd never get my money back. I had to pay for the return myself because they turned a deaf ear. I sent a few emails, but they didn't care; they had to send me a document for the return, and nothing. And don't tell me you've already returned an item and everything went swimmingly. Sorry, but I don't believe in Santa Claus. Be very careful. The ratings are all 5 stars, but it definitely wasn't the customers. Sorry, but I have a right to my opinion. It was a situation that had never happened to me in my 64 years.t

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

very trustebel

after my watch got wet with in 2 days a thit get a mail that the watch is waterrestit under water but i thit get a new 1 for this time very good service from stahlgear to day new watch came thanks stahlgear

August 13, 2025
Unprompted review
Rated 4 out of 5 stars

Stahl gear experience

Hi. My first experience with the Stahl gear was successfully. One problem, misunderstanding with operator about delivery address. By the way, it was solved within two days. Perfect job. Most probably, I 'll keep on my eye this company. Good luck and keep moving same way.

July 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look