Klar 😊 Hier eine lockerere, natürlich klingende Version: Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and j... See more
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Review summary
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Reviews shaping this summary
I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right aw... See more
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Perfect!! The only thing i would like to mention is that my package came destroyed and by luck the goods inside were not damaged!!! Please keep this in mind for future reference.
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Great price point, good communication, speedy free delivery after a certain amount. Love the styles and choice of colours
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Company details
About Rino & Pelle
Written by the company
Luxury is a feeling that should be attainable by anyone who allows themselves to have it.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
VISIT WEBSITE
ABOUT RINO & PELLE
Written by the company
- Beautifully at Ease
- At Rino & Pelle, luxury is not defined by exclusivity, but by the way it makes you feel. It lives in the softness of a favourite knit, the warmth of a coat that feels like home, and the quiet confidence that comes from feeling effortlessly put together.
Our loyalty program
Earn points with every purchase & Enjoy rewards.
Every purchase brings you closer to the next level and even greater discounts.
Contact info
Olivier van Noortweg 6, 5928 LX, Venlo, Netherlands
- +31(0)850643550
- customercare@rino-pelle.com
- rino-pelle.com
Autumn Winter Collection 2026
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Congratulations to everyone who works…
Congratulations to everyone who works at Rino & Pelle! My experience was wonderful, excellent service, impeccable product and delivery. Thank you for the experience, I will definitely buy again!!!
August 28, 2026
Recent Purchase
Absolutely delighted with the purchase, delivery was prompt and very efficient, I was kept up to date on its progress and arrived at the said date and time .
Thank you.
August 26, 2026
Reply from Rino & Pelle
Dear Finola,
Thank you very much for your lovely review. We are delighted to hear that you love your new jacket.
We hope you enjoy wearing your Rino&Pelle purchase and look forward to welcoming you back to our online shop.
Team Rino&Pelle
quick delivery would have been 5* if…
quick delivery would have been 5* if they delivered to n.ireland.. beautiful coat
August 5, 2026
Reply from Rino & Pelle
Dear Customer,
Thank you very much for your positive review. We are happy to hear that you love your beautiful new coat and that the delivery was quick.
We appreciate your feedback regarding delivery to Northern Ireland and will take this into consideration.
We hope you enjoy your new Rino&Pelle purchase and wish you a lovely day.
Team Rino&Pelle
Quick delivery
Quick delivery, and the product is exactly the same as in the picture. I’m very satisfied.
August 7, 2026
Reply from Rino & Pelle
Dear customer,
Thank you very much for your review. We are happy to hear that your order arrived quickly and that the product met your expectations.
We hope you enjoy your new Rino&Pelle purchase and hope to welcome you back to our online shop soon. Have a lovely day.
Team Rino&Pelle
Loved my jacket
Loved my jacket, beautiful design, comfortable, very stylish, prompt delivery, would highly recommend!
August 8, 2026
Reply from Rino & Pelle
Dear Customer,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Love the Look and the Material
Love the Look and the Material. On top very stylish. Fast delivery.
July 27, 2026
Reply from Rino & Pelle
Dear customer,
Thank you very much for your wonderful review. We are delighted to hear that you are so happy with your purchase.
We hope you enjoy your new Rino & Pelle item and look forward to welcoming you back to our online store soon.
Have a wonderful day!
Team Rino & Pelle
Quick sending from clothes
July 16, 2026
Reply from Rino & Pelle
Dear Nancy,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Bad delivery service
Bad delivery service
You chose a delivery service that offered no flexibility, making it impossible for me to receive my parcel. The customer service provided by UPS was unacceptable, inadequate, and highly disappointing.
July 24, 2026
Reply from Rino & Pelle
Dear Eleni,
Thank you for your review though, of course, it’s not the one we’d hoped for.
We apologise if our service wasn’t up to standard.
If you have a complaint, please send it to support@rino-pelle.com, and we’ll ensure an appropriate resolution. For now, we hope you have a lovely day.
The Rino&Pelle Team
Reply from Rino & Pelle
Dear Monique,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Astrid,
Thank you for your lovely review. We are delighted to hear that your order arrived quickly and that you love your new dress. We hope you enjoy wearing it and look forward to welcoming you back to our webshop in the future.
We wish you a nice day
Kind regards,
Team Rino&Pelle
Easy ordering, fast delivery
Big choice, interesting prices, easy ordering ,fast delivery,
June 23, 2026
Reply from Rino & Pelle
Dear Astrid,
Thank you very much for this lovely review. We are delighted to read that you are so pleased. We hope you enjoy your new Rino&Pelle purchase and look forward to welcoming you back to our online shop soon. Have a lovely day!
The Rino&Pelle Team
Reply from Rino & Pelle
Dear Carol,
Thank you for your honest review. We’re sorry to hear you’ve had to wait a while for your order. We sincerely apologise for this. During busy periods, it can sometimes take longer for an order to be processed. Our team and our delivery partners are doing their very best to deliver your order to you as quickly as possible. We hope you’ll understand. If you have any questions about the status of your order in future, please don’t hesitate to contact us. We’ll be happy to help.
The Rino&Pelle team
I ordered a matching set but it arrived…
I ordered a matching set but it arrived not matching . Very upset considering cost of suite and incurred duty fees
Would like to return
June 9, 2026
Reply from Rino & Pelle
Dear Dennette,
Thank you for your review – though, of course, it’s not the one we’d hoped for.
We apologise if you feel our set isn’t a good match.
If you have a complaint, please send it to support@rino-pelle.com, and we’ll ensure an appropriate solution is found. For now, we hope you have a lovely day.
The Rino&Pelle Team
Reply from Rino & Pelle
Dear Michaela,
Thank you very much for this lovely review. We are delighted to read that you are so pleased. We hope you enjoy your new Rino&Pelle purchase and look forward to welcoming you back to our online shop soon. Have a lovely day!
The Rino&Pelle Team
Beautifull clothes for a good price…
Beautifull clothes for a good price (especially in the sale) 😊
June 16, 2026
Reply from Rino & Pelle
Dear Jacqueline,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
All perfect!!!!
June 10, 2026
Reply from Rino & Pelle
Liebe Cordula, Vielen Dank für Ihr großartiges Feedback! 😊
Es freut uns sehr, dass alles perfekt für Sie war. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen.
Team Rino&Pelle
Reply from Rino & Pelle
Liebe An, Thank you so much for your lovely feedback! 😊
We’re delighted to hear that you love your coat and that the delivery was smooth and fast. We look forward to welcoming you back again soon!
Rino&Pelle
Quick delivery
May 28, 2026
Reply from Rino & Pelle
Hi Linus,
thank you very much for your lovely review. We’re delighted to read that you like our fashion style, find our prices fair and that your order was delivered quickly. That’s wonderful to hear.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
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