App worked great to locate rail options. Once selected, though, the app stalled out before allowing tickets to be purchased. Adding "Mrs" to my wifes name in the booking somehow caused the failure.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was easy to navigate through the site but I wasn’t informed after I had paid for my tickets that the tickets would be sent later by mail! Just saying “ in progress “ made me worry if my payment had go... See more
Company replied
Easy-to-use service. Good communication, although I was confused that the seats I was given were numbered 25 and 29. However, I was able to find the train seating plan online and find out that these... See more
Company replied
Just one issue - 1st class tickets say 'no specific seat" the economy seats show the allocation. I assume 1st class we have an assigned seat. Otherwise, the booking process was fine.
Company replied
Company details
Written by the company
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
About Rail.Ninja
Written by the company
- Helping you plan a trip in Europe
- Find and book your high-speed train tickets online with us - fast & sharp! You will find the best trains all over Europe and purchase e-tickets with your preferred payment method, including Vienna - Budapest train tickets, Vienna - Prague trains and many more popular routes.
Contact info
Unit G 15/F Tal Building 49 Austin Road, KL, Hong Kong, 000000, Hong Kong, China
- info@rail.ninja
- rail.ninja
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick and efficient
July 23, 2026
it is a pity that I had to book my 4…
it is a pity that I had to book my 4 tickets separately. Which means 4 credit card tichets
July 23, 2026
Easy booking process
July 23, 2026
Userfriendly and fast
July 23, 2026
Purchasing
Purchasing, email confirmation, and printing tickets was smooth and easy. Waiting on a Verification Code was a little bit of a wait and uncertainty, but all is well that ends well. Thank you.
July 22, 2026
Confusion about business and first class booking
Provided pertinent information needed for booking. The only drawback was not having an opportunity to select our seats. There was a bit of confusion between first class and business class, although we didn’t get a chance to book business class. Can we upgrade on the train?
July 22, 2026
Easy Peasy
The website was easy to understand and navigate and I was able to purchase tickets hassle free.
July 22, 2026
It is easy to navigate.........Evan for…
It is easy to navigate.........Evan for " senior" people like me.
Very imformative.
July 22, 2026
Ease of using
July 21, 2026
Second Booking Great
Unlike my first booking, this one gave me two business class tickets side by side! Thank you
July 21, 2026
Very easy site to navigate
Very easy site to navigate. The ticket selection and payment process were both quick and easy.
July 21, 2026
The site was designed practically
The site was designed practically, which made it easy to use. The descriptions for the pricing options were adequate. They could have been more descriptive with better photos, but I was still pleased to use the site. After booking, I received my tickets within one hour.
July 20, 2026
The booking process online was easy
The booking process online was easy, the follow up emails with confirmation and ticket information were clear precise and received in a timely manner.
July 21, 2026
simple and rapidly!
July 19, 2026
Simple to book (12 months in advance)
Simple to book (12 months in advance), tickets came exactly when we were advised they would be here (21st July 2026) having booked in 2025.
July 21, 2026
Website unclear. Meant to book train but booked bus.
I intended to book a return train journey. The website wasn’t clear and I actually booked an outbound train journey and a return bus! Customer service was unhelpful even though I contacted them a minute after I got the confirmation.
July 20, 2026
Unprompted review
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