Quirónsalud Reviews 

If ever a Colonoscopy op could be called a pleasant experience the one my wife had today was marvellous´ thanks Docs.and all staff at reception and recovery room. susan connie welbourn

I have booked a telephone appointment but they never bothered to call

this corporation that has bought all the independent hospitals in Barcelona has a horrible useless website system and access is impossible! They are so badly programmed that one becomes crazy frustrated to have to deal with their app their so called client/patient portal. This corporation is a bluff boasting of good service it is the opposite all the hospitals it has taken under its wing has gone down in quality of service and profesional level is very poor.

I would like to share my wonderful experience at QuironSalud specialty hospital. The staff at the Reception were through professional and their approach towards their clients and patients is customer oriented, I would like to thank Miss Leiny, Miss Stephanie and Miss Nivin for exceptional services.

You say on the internet you are open 24 hours a day. I have spent nearly half an hour waiting for one of three extensions to pick up. No one has bothered to answer. IF staff are not operating Friday afternoon why not leave a message to this effect asking people to contact you later. Also I have told dopey ( your robot) my husband's full name. On each occasion except the last time he has got it wrong. You ask for the name of the person I wish to make an appointment with. I do not have a name nor do I have their date of birth, surprisingly.

We arrived at Radiografia without an appointment. We were greeted very nicely by Jenni who was very helpful. She arranged two ultrasounds within minutes. The reports arrived in my email very quickly and were very thorough.
The entire experience was excellent.

Horrible. 3hrs en urgencias para recibir los resultados de una analítica.

Terrible reception staff. Complex patient portal. Multiple communication messages that are meaningless. 13 X the same prescription ???? The overall feeling around the services and treatments, is quantity over quality. Where peoples health and well being are concerned, this establishment is not really fit for purpose. Needs a complete re-think. If I was a health insurance provider I would not use this company for my clients.

The Doctor experience and kindness to explain the actual simptom of my condition

If I could give no stars then i would! Absolutely abismal hospiral on entry, central reception area system is a mess and so unhelpful. Doctors at outpatients have little interest in you or your condition and dont give you any information at all, they hardly speak to you! Horrible place, avoid, there are better hospitals around im sure!!

Great if you want to lose weight, the food is inedible. Then your insurance company stop using them and you are made to sign a waver saying if you die it is not their fault and then they kick you out onto the street.

DR MARINA ERIKOVA
DR ALBA FERNANDEZ CANDELA
These 2 doctors work at Quiron Hospital in Torrevieja. They are wonderful.
I went to Urgencias and was met by Dr Marina Erikova. She was amazingly thorough and sensitive to my symptoms. She sent me for a CT scan even though it was the weekend. It was extremely busy but her knowledge and actions resulted in me being sent for emergency surgery. Her intuition was impeccable.
I was operated on by Dr Alba Fernandez Candela, she is another wonderful, amazing, kind doctor.
I cannot believe the professionalism, knowledge and kindness of these 2 lovely ladies and will be forever grateful to them both.
They were both empathetic and showed that they care.
They went above and beyond my expectations.
People are always quick to complain about a hospital, but it is also important to equally speak up when you receive the brilliant care which I experienced.
THANKYOU♡

Terrible administration, multiple times procedures postponed. Lack of communication with patients. Food awful, little or no heating on in main hospital building. Good points medical staff are good and friendly !

I don’t think it’s me that caused it but
I’ve clearly got a nurse( boy) who could do with some further brain development.
Earlier I had shown him that my dressing had come off and it took him a long time to think that a replacement might be a good idea.
This he did.
And then he told me I could go.
I suggested to him that it might be an idea to disconnect the IV line. After due consideration he agreed and did this.
We then decided that I would not go quite yet. And he asked me if I was in pain.
I told him yes but it was ok.
Just now he reappeared ( about an hour later). Very special gift for me. Nolatil. In a drip bag. A pain killer. What a nice gesture I thought.
But what was he going to do with it.
Surely not oral or even anal!
I showed him my hand and how he had painfully taken out the needle.
Ah yes he said as he slapped his forehead.
Think that’s the last I’ll see of him.
Hopefully he’ll get further training soon.
I don’t think he’d be a good barman or waiter either.
He never reappeared. I left the hospital in pain and without anyone saying anything to me.

Monday, 20 October I had an appointment with Dr Carlos Plana Veret in the Rheumatology department. This Doctor was hostile, angry, unprofessional for no reason other than because I didn’t speak Spanish. I translated everything in my phone. He refused to view my MRI. He refused to examine me. I told him I had been in severe pain for 6 weeks and I asked him to please help me. He was yelling, dismissive and refused to help me. I did place a written complaint at the hospital desk. There were several employees as witnesses. This Doctor should be relieved of duties and not allowed to meet patients face to face. He was a disgrace.

I wouldn't even give one star if I could. We went for a suspected DVT relapse in the calf and, after waiting an hour and paying E390 deposit, the triage nurse was referring my husband for an X-ray of his knees, rather than an ultrasound or an echodoppler. This is considered the best hospital in the Orihuela Costa area. Very poor!

The Hospital will not pay your money back as promised and indicated during an Emergency consult, even after receiving Guarantee of Payment from your insurance. They will keep you on hold for long periods of time, be rude in their response and do not answer any of your E-mails - even if to confirm they have all the documentation they have requested. Its been 5 weeks and the Hospital, even after confirmation from the insurance they have issued payment, will not return our deposit. Please stay clear.

FRAUD & SCAMMERS - they hold your credit card details and take money without consent. I paid a deposit on arrival, on day 2 they took €1000 with out my knowledge or consent, on day 3 they tried to take another €2000 and then €1500 thankfully my bank blocked my card. This is the worst hospital I have ever experienced. They do not care about patients health or safety. My mother was admitted to this hospital while on holiday. The admin staff are rude and unhelpful, as are the doctors. They will not give you a bill but constantly demand money. I paid in full for my mothers care (€5000) but they then contacted our insurance company to look to be paid again. They would not give me a copy of the bill for what i paid and to be honest when you have a sick parent they are easily able to distract and take advantage of you. They have subsequently over charged me for €1000 and they will not return a call or email to give me back my money. The doctor that came to speak to us on discharge laughed at my questions and my concerns and spoke in Spanish to the rest of the team making a laugh of us, I asked her several times what she was laughing at when i was told no english, at that the point I had to ask her to leave. If you are sick or need care avoid, they are only interested in taking your money. I wouldn't let the staff in this hospital look after a dog.

Very disappointed with the organization.
Within two days, they cancelled an appointment I had booked 15 days ago, which was already scheduled for a month later, now postponed by another 10 days.
And to make matters worse, the day before a scheduled phone consultation, the doctor hadn't been calling, the secretary only told me to wait that he might be running late, and nothing to reschedule it would be in 3 weeks with no prior notice and no effort to reschedule earlier.
A regrettable lack of consideration and professionalism towards patients.