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Progress Law Reviews 

448
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff for guiding them smoothly through the complex debt relief process and successfully managing their financial stress. People often mention that representatives are exceptionally polite, highly professional, and always readily available to answer any questions along the way. However, some people mentioned serious concerns regarding unexpected extra fees, abruptly increased payments, and extremely slow debt settlement progress over time. Some reviewers were not happy with frustrating communication gaps, missing email replies, and ongoing difficulties reaching customer support when urgent assistance was needed.

What people talk about most

Customer service

Customers report positive experiences with customer service, noting that support agents are knowledgeable,... See more

Service

Consumers find service to be positive and express appreciation for the dedicated assistance received.... See more

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service from various... See more

Payment

People report ambiguous experiences with payment, reflecting mixed feelings about the process. Some consumers... See more

Response time

Clients share ambiguous opinions on response time. While many reviewers praised lightning quick turnarounds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I not sure about how things work but I am glad to see at least some progress has happened on one of my loans of which I approved the settlement, but not sure what is going on or how it all works. It... See more

Company replied

Rated 5 out of 5 stars

It has been a great experience working with Progress Law. Whenever I have questions, there is always someone with an answer. I appreciate the financial education that is provided through this program... See more

Company replied

Rated 5 out of 5 stars

I have great results and Progress Law is Great. At first I was very nervous about the program but now I'm excited to say that everything I was told about the program was true and now I'm on the path o... See more

Company replied

Rated 5 out of 5 stars

The process was explained step by step. All my concerns were addressed. I never felt pressured to move forward. They communicated throughout the process. They emailed, sent text messages and by phone... See more

Company replied


Company details

  1. #60 of 87 best companies in Legal Services
  2. #7 of 10 best companies in Lawyer

About Progress Law

Written by the company

Progress Law Logo

At Progress Law, we know that every client’s experience with debt is unique. People fall into debt for many reasons, and no matter how you arrived at this point, we are here to help you take back control of your finances. Our focus is on debt relief and debt negotiation, providing practical solutions that reduce what you owe and give you a clear path toward financial freedom. We understand the stress that comes with overwhelming debt, collection calls, threatening letters, and the constant worry of how to pay next month’s bills. Living this way can feel exhausting and hopeless, but there is a way forward. Our team listens to your story, reviews your situation in detail, and creates a plan that fits your specific needs and long-term goals. With years of experience negotiating directly with creditors, we know how they operate and how to advocate effectively on your behalf. By confronting creditors head-on, we work to reduce your debt and stop the endless cycle of payments that only cover interest. Progress Law is committed to helping you achieve lasting debt relief, regain your financial stability, and protect what matters most, your future, your family, and your peace of mind. A fresh start is possible, and we are ready to guide you there. Call us today at (888) 575-4756.

Call (888) 575-4756 for more info

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

448 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(448)

315 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt replies to email

Prompt replies to email, texts, and phone calls. Knowledgeable and willing to explain the process no matter where you are in the plan. Once a debt is negotiated, they reach out to you for authorization to proceed. My first debt was settled for close to half the amount owed.

September 3, 2026
Rated 5 out of 5 stars

👑I want to personally give a Royal…

👑I want to personally give a Royal Review about Mr. Lewis Carter. It is because of Mr. Carter’s Excellence in Customer Service as to the reason why I choose to work with Progress Law. Mr. Lewis Carter was very concerned about my personal needs. He listened intensely and then executed a plan for me that worked with my needs. Mr. Lewis always returned my calls, and answered all of my questions in a timely matter. He walked with me through the entire process with precision. Mr. Lewis Carter went above and beyond to make sure that I understood with clarity all the details of the process that took place leading straight into Victorious negotiations with my creditors. I want to personally let every know just how Amazing Mr. Lewis Carter truly is. Thank You Mr. Lewis Carter, you are truly a major asset. Excellent, Excellent, Excellent!

September 3, 2026
Unprompted review
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Reply from Progress Law

Thank you so much for this incredibly generous review. We're truly touched by the detail you put into sharing your experience, and we've made sure Lewis sees this personally.

It means a lot to hear that he listened closely and built a plan around your specific needs, and that he kept you informed and confident every step of the way. That kind of communication and follow through is exactly what we strive for at Progress Law, and we're proud to have him on our team.

Congratulations on reaching a successful resolution with your creditors. Thank you for trusting us with something this important, and for taking the time to share such a thoughtful review. Welcome to the Progress Law family!

Rated 4 out of 5 stars

Im trying to pay down debt I accrued…

Im trying to pay down debt I accrued during some messed up life situations. No, I dont like having to go this route BUT Progress Law has helped where thay can and have been as accommodating as possible. Yes I am more than satisfied with the service's provided

September 3, 2026
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Reply from Progress Law

Thank you for sharing your experience!

Rated 5 out of 5 stars

A company embracing The Golden Rule

In recent dealings, I very much appreciated the Services of Fredy Pineda. He helped with 5 star support in turning a stressful situation into relief, as well as customer satisfaction. Thank you Fredy.

If this kind of positive transaction can occur with your company as much as possible, if not all of the time, in treating people as you wish to be treated(with kindness, compassion, understanding + equality) I believe your company could be next level. These, after all, are the qualities that make this world a better place. More of this mentality is needed.

Since utilizing your services for 2+ yrs, it was nice to have a seamless transaction, held with a top tier agent. It made me feel like this company cares about my family + my best interest’s. Trust.

Having Natalie Sear reach out with expedience showed quality in leadership to make sure her team was recognized.
Job well done. Thank you Natalie.

When Fredy reached out again to work towards another goal we discussed, I was unable to take the call at the time.
I contacted the agency, but Fredy was unavailable.

I had the pleasure of working with Sadie who was very helpful. She was on the same page as me with clear, concise clarification in managing a new goal. Thank you Sadie.

Please keep this team running at the level of these mentioned people. They are top quality! Thank you.

August 27, 2026
Unprompted review
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Reply from Progress Law

Thank you so much for taking the time to share such thoughtful feedback! We truly appreciate your kind words about Fredy, Sadie, and Natalie. It means a lot to know that their kindness, understanding, and dedication helped turn a stressful situation into a positive experience.

We’re especially grateful for your continued trust in us over the past 2+ years. Your recognition of our team means more than you know, and we’ll be sure to share your wonderful feedback with Fredy, Sadie, Natalie, and the rest of the team.

Thank you again for your trust, your support, and for reminding us how much genuine care and compassion can make a difference. We’re grateful to have you as a valued customer! ⭐

Rated 5 out of 5 stars

What made my experience great was…

What made my experience great was dealing with a knowledgeable agent named Fredy Pineda,he made a stressful situation better,with care and knowledge of the system ,was very polite and Cordial, and easy to express my concerns to him about my situation, Highly recommend Progress Law and Fredy Pineda.

August 24, 2026
Unprompted review
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Reply from Progress Law

Thank you for sharing your experience!

Rated 5 out of 5 stars

Communication

Communication, frequent updates , letting.me.know the current status

August 24, 2026
Progress Law logo

Reply from Progress Law

Thank you for sharing your experience.

Rated 5 out of 5 stars

recomended.

The only thing a little stressful is the emails from my creditors.. Other that that, very good..

August 17, 2026
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Reply from Progress Law

Thank you for sharing your experience.

Rated 5 out of 5 stars

Progress Law is vanishing my debt

Progress Law has taken my large credit card debt and is slowly chipping away at it. They have made quite the dent for me and I can relax a little bit more. I trusted Progress Law and they came through for me. I just stick with my monthly payments and they do the rest. Thank you.

August 17, 2026
Progress Law logo

Reply from Progress Law

Thank you for sharing your experience.

Rated 5 out of 5 stars

Today was good day and I'm so happy…

Today was good day and I'm so happy about my 1st debt settlement. Progress Law sent several text messages and emails informing me of the settlement and asked for approval to proceed. This is my very first time using a service of this type and I've been impressed from day 1 in how well they communicate and don't leave you wondering what it is going on with your situation. I like giving reviews, whether positive or negative to get the word out about a business, and this company gets an A+ thus far.

August 14, 2026
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Reply from Progress Law

Thank you for sharing your experience.

Rated 1 out of 5 stars

I enrolled in Progress Law's debt…

I enrolled in Progress Law's debt program about 6 months ago with no meaningful progress made on my debts. On July 29, I sent written notice of termination requesting cancellation and a refund of my Dedicated Account balance, per my agreement. I got no response. On August 10, I called and repeatedly asked to cancel over 40 minutes; a manager, Alexander, tried to talk me out of it instead, then later falsely claimed the cancellation was already completed that day.
On August 13, I called again. A rep named Leon said the cancellation had "just been finalized." His manager, Alexander, then claimed it was actually done on August 10, contradicting Leo ,and said the refund would take 5-10 business days. Written confirmation only arrived minutes after that August 13 call, over two weeks after my original request, causing me to miss the refund deadline I needed by Friday, August 14.

August 13, 2026
Unprompted review
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Reply from Progress Law

Hi Mehdi, thank you for sharing your feedback. We're sorry for any inconvenience the cancellation process may have caused. Your cancellation has been completed, and following our review of your account, we have also approved an additional refund as a gesture of goodwill. Please allow 7–14 business days for the additional refund to reflect in your bank account. If you have any remaining questions or would like to discuss your account further, please contact our office directly. We're happy to assist.

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