It's not a good feeling to realize I've been overpaying for years without knowing it, with PriceLabs offering very little in return. PriceLabs seems to have technically covered their bases. T... See more
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Pricelabs is a gamble. It may or may not work for you. And if it doesn´t work they always seem to blame you and the base price not been right. But what if the base price is right and it is their algor... See more
Company replied
We've been using Pricelabs over 3 years (with Ownerrez, Lodgify and Cloudbeds). It has endless features. May be overwhelming for the beginner but once you get a grab, the customizations are nearly en... See more
Company replied
PriceLabs provides Very high ease of use and stellar customer service. It's a must-have for anyone in the industry and easily generates a positive ROI within weeks. Initially, we had some challe... See more
Company details
Written by the company
PriceLabs is a powerful revenue management & dynamic pricing platform for hospitality accommodations. Vacation rentals, hotels, aparthotels, RVs, and campgrounds use PriceLabs to optimize revenue, save valuable time, and access the latest market data. It integrates with Airbnb, Vrbo, and 150+ Property Management Systems (PMSs) and channel managers. It provides data-driven pricing recommendations coupled with flexible automation rules & customizations. Founded in 2014, PriceLabs today prices over 500,000 units across 150+ countries and is available in 6 languages.
Contact info
United States
- support@pricelabs.co
- pricelabs.co
3.4
Average
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Overpaying for years...
It's not a good feeling to realize I've been overpaying for years without knowing it, with PriceLabs offering very little in return.
PriceLabs seems to have technically covered their bases. They mention their "listing mapping" feature can reduce your invoice… I've now learned it's a line at the bottom of every upcoming payment email, and it's covered in help articles if you dig for it. But if you have no reason to suspect anything's wrong, why would you comb through the fine print of a routine billing email, or go digging through help articles and trainings looking for a feature you don't know exists? Also, what homeowner has time for hours of trainings if you think your listings are working correctly?
The dashboard itself, and the tutorial video linked from the main help page, don't mention savings at all… so unless something tips you off, there's nothing pointing you there.
That's exactly what happened to me. I overpaid roughly $290 over two years without any indication something was off, despite contacting support multiple times along the way. It was only by chance, a "master class" I happened to notice being offered (I've only ever gotten two emails about one), that I started asking questions and found out what I'd been missing. When I found out and asked for a refund, PriceLabs said they couldn't offer more than $55.96.
I'm super disappointed. They should ensure that their customers actually understand this better.
August 24, 2026
Unprompted review
Reply from PriceLabs
Hello P,
Thank you for taking the time to explain your experience in such detail. We understand why this was frustrating, especially since you contacted our support team earlier and only later discovered the listing mapping option.
While the information about listing mapping was available, we recognize your larger point. Your feedback about making these savings more visible and communicating them proactively is fair, and we’ll take it into consideration as we work to improve the customer experience.
We understand your disappointment with the refund amount and appreciate that this doesn't change how you feel about the situation.
Thank you again for bringing this to our attention. If there’s anything else you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
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Pricelabs is a gamble
Pricelabs is a gamble. It may or may not work for you. And if it doesn´t work they always seem to blame you and the base price not been right. But what if the base price is right and it is their algorithm. In the end that was my conclusion. Also they didn´t even know about school holidays at certain times of the year being a peak season. I had to tell them which was shocking. In theory dynamic pricing can work if the software works. In my case it didn´t and lost thousands never mind the subscription fees. As as I said at your risk...
August 19, 2026
Unprompted review
Reply from PriceLabs
Hello Can,
We’re sorry to hear that your experience with PriceLabs did not deliver the results you expected, particularly given the impact you feel it had on your revenue.
PriceLabs’ recommendations are influenced by several factors beyond the base price, including seasonality, demand patterns, holidays, events, and booking trends.
That said, we understand your concern that the outcome may have felt like the algorithm was working against your business even when you believed your base price was appropriate. We would appreciate the opportunity to look more closely at the specific dates and market conditions you experienced, rather than making assumptions about what happened.
If you’re willing to share your account details with our team, we’d be happy to review this with you and better understand where the pricing strategy may have fallen short. Please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
The software has some helpful features…
The software has some helpful features for dynamic pricing, but it took time to learn. It worked reasonably well, although I expected more flexibility and clearer reporting.
July 8, 2026
Unprompted review
Reply from PriceLabs
Hello Oliviu,
Thank you for taking the time to share your feedback. We're glad to hear that you found PriceLabs helpful for your dynamic pricing needs.
We appreciate your comments about the learning curve, flexibility, and reporting. PriceLabs offers a wide range of customization options, which can take some time to get familiar with, and feedback like yours helps us identify where we can make the experience more intuitive and improve reporting capabilities.
If you'd like to explore additional customization options or get more out of the platform, our support team would be happy to help, and we also have helpful resources in our Knowledge Base.
If there’s anything you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
The platform includes several useful…
The platform includes several useful pricing and market analysis features, and the interface is generally easy to navigate. However, it took some time to understand the settings, and I think the onboarding experience could be improved. Overall, it seems like a capable tool, but there's room for a smoother user experience.
June 22, 2026
Unprompted review
Reply from PriceLabs
Hello Sterling,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've found our pricing features, market analysis tools, and overall interface useful. We also appreciate your comments about the onboarding experience and the time it took to understand the various settings. Feedback like yours is invaluable as we continue working to make PriceLabs more intuitive and easier to get started with.
To help users make the most of the platform, we offer a comprehensive Knowledge Base, daily training sessions, and video tutorials, and our support team is always available to answer questions along the way.
Thank you again for your thoughtful review and for helping us improve.
If there’s anything you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
PriceLabs has been an absolute game…
PriceLabs has been an absolute game changer for my vacation rental business. I was hesitant at first because of the monthly subscription fee, but it has been worth every penny. In fact, I've made that money back a thousand times over through increased bookings and optimized pricing.
The platform automatically adjusts my rates based on demand, local events, and market trends, which has taken the guesswork out of pricing. I know I'm maximizing my revenue without having to constantly monitor the market myself.
Another huge benefit is the training and support. The tutorials and educational resources are excellent, making it easy to learn how to use all the features, even if you're new to dynamic pricing.
If you own a short-term rental and are on the fence about PriceLabs, don't hesitate. It's one of the best investments I've made for my business, and I highly recommend it.
July 16, 2026
Unprompted review
Reply from PriceLabs
Hello Elizabeth,
Thank you for taking the time to share your experience and recommendation! We're delighted to hear that PriceLabs has been such a valuable investment for your vacation rental business and that the additional revenue has far exceeded the subscription cost.
Your recommendation means a great deal to us, and we're grateful to be part of your hosting journey.
Warm regards,
Anurag
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I've had a positive experience with…
I've had a positive experience with PriceLabs. The data and recommendations are clear making it easier to make informed pricing decisions.
July 15, 2026
Unprompted review
Reply from PriceLabs
Hello Haya,
Thank you for sharing your experience! We're pleased to hear that PriceLabs has been helping you make informed pricing decisions.
We truly appreciate your feedback.
Warm regards,
Anurag
As a small portfolio owner
I manage 3 properties on Airbnb, just a little family thing. And PriceLabs is a real life saver for me, I did it all by myself for 3 years, and then I’ve been using PriceLabs for half a year. So I have something to compare it to.
It really takes away so much headache with checking your prices every day. Yes, it has a bit of a learning curve at first, but once you figure it out, it’s so worth it. Plus, their Customer Support goes above and beyond in helping and educating.
What I love most is the possibility to see yourself compared to the market and your closest competitors. So when we’re going through the hardest season this year, I can see whether I’m doing something wrong, or it’s just the low market trends, and then act accordingly to that.
The main service price absolutely covers itself and is 100% worth it, but the extra services like Market Dashboard and Listing Optimizer are awesome and useful but overpriced in my opinion. So don’t feel pressured to be subscribed to everything at once.
July 8, 2026
Unprompted review
Reply from PriceLabs
Hello,
Thank you for taking the time to share such a thoughtful review and for trusting PriceLabs with your family's Airbnb portfolio.
We're delighted to hear that PriceLabs has helped simplify your daily pricing decisions and that our Customer Support team has been able to guide you through the initial learning curve.
We also appreciate your honest feedback about the pricing of our additional products. Insights like yours are valuable and help us continue evaluating how we deliver value across our offerings.
Warm regards,
Anurag
Multiple Issues
They can't improve basic parts of the platform upon request, and they have already mis-entered a major event, so I lost booking revenue on top of it.
At this point, I'm starting to look elsewhere for booking platform options.
June 25, 2026
Unprompted review
Reply from PriceLabs
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been, especially if it affected your bookings.
We take feedback like this seriously and are continuously working to improve the platform. We'd appreciate the opportunity to learn more about what happened and see how we can help.
Please feel free to reach out at support@pricelabs.co, and we'll do our best to assist you.
Warm regards,
Anurag
Just horrible
Just horrible. Don't do it! I signed up for a free 30 day trial. They got the pricing and minimum stays all wrong. My rental on the beach in San Diego they priced at $100/night in August. Just ridiculous. Also they have no customer service phone number and communication with them is a nightmare.
June 23, 2026
Unprompted review
Reply from PriceLabs
Hello,
Thank you for sharing your experience. We're sorry to hear that the pricing recommendations and minimum stay settings didn't align with your expectations, especially for a beachfront property during a peak travel period. We understand how frustrating that must have been.
PriceLabs provides data-driven recommendations, but every property and market is unique, and sometimes adjustments are needed to better reflect your specific goals and local demand.
We also understand your frustration with support. While we don't currently offer a direct phone support line, we do offer 1:1 screen-sharing calls with our team, where we can review your setup together and help troubleshoot any concerns in real time.
We'd appreciate the opportunity to learn more about what happened and see how we can help. Please feel free to reach out to us at 📧 support@pricelabs.co, and we'll be happy to assist.
Warm regards,
Anurag
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Price Labs is awesome!
We bought an existing Airbnb back in April of 2025 and when we took it over, the previous owner had been doing a flat rate of $195 a night no matter when.
We followed the advice of a YouTube channel called “Thanks For Visiting” who said Price Labs did something called “dynamic pricing”, which looks at your local market, the events that are going on, the availability in the area and what other people are charging, then it dials-in the price and changes it in response to market conditions.
We had nights where we make $450 a night during a college graduation and the year before we made $195!
We make more money and we are not wondering if we are leaving money on the table and we’re also more confident that it’ll rent as Price labs keeps on watching what’s going on in our local market, whereas we would just set it and forget it before which was losing us money.
For 20 bucks a month, I think it’s a bargain. You can manipulate and make your own changes where price labs may not know something specific about your market, so you have the best of both worlds.
If you haven’t signed up to Price Labs, do yourself a favor and just do it, you’ll thank yourself later!
May 22, 2026
Unprompted review
Reply from PriceLabs
Hi,
Thank you so much for sharing your experience with PriceLabs! We’re thrilled to hear how dynamic pricing has helped you uncover opportunities you were previously missing. Stories like yours are exactly why we built PriceLabs: to help hosts feel confident that their pricing stays competitive while maximizing revenue potential.
It’s also great to hear that you’re making use of the flexibility within the platform to fine-tune pricing for your specific market needs. Combining automation with your own local expertise is truly the best of both worlds.
We really appreciate your recommendation and your trust in PriceLabs. Thank you again for being part of our community!
Warm regards,
Anurag
PriceLabs is a must!
PriceLabs is a tool that I would not operate my STR without. The data and insight alone are enough to justify the monthly fee. The customer service is also exceptional.
April 24, 2026
Unprompted review
Reply from PriceLabs
Hi there,
Thank you for sharing your experience! It’s great to know that the insights and data are delivering clear value for your business and helping you operate more confidently. We’re also glad our support team has been able to meet your expectations.
If there’s anything you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
Is very good to use and easy to handle the program
Is very good to use this program, for prices and the information is very important for decisión and organización of the list properties
January 27, 2026
Unprompted review
Reply from PriceLabs
Hello,
Thank you for your feedback! We’re thrilled to hear that PriceLabs has been helpful for pricing and organizing your property list. It’s great to know that our platform is providing the insights you need to make informed decisions.
If there’s anything you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
Had good experience with Pricelabs
Had good experience with Pricelabs. Their dynamic pricing software has helped me achieve >90% occupancy since I've started STRs, and their customer service is swift. Recommend!
March 3, 2026
Unprompted review
Reply from PriceLabs
Hi there,
Thank you for sharing your experience! We’re delighted to hear that PriceLabs has helped you maintain such strong occupancy since starting your short-term rental journey. It’s especially great to know that both the pricing automation and our customer support team have made a positive impact.
If there’s anything you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co.
Warm regards,
Anurag
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This is scam
This is scam! Don't trust this platform! I had an onboarding call and set up all my listings on this platform. Hours of work! Just to learn that it will disregard the maximum that i put in the price range and will put a crazy high price for all my listings. We stopped receiving bookings! ZERO new booking and the next two weeks of the calendar are empty. Wasn't it suppose to be smart and decrease prices because of zero occupancy in the next two weeks? When i descreased prices manually, it took 30 minutes to sync even though i pressed sync now. When i cchecked, the prices didnt change at all! Even though it says the prices were updated 2 minutes ago.
Also, i put mark ups for booking com and airbnb and they are not reflected at all! The support is completely useless! Dont waste your money and time with them. These people are scammers. They deliver zero promises. Its all marketing. You will loose money because of them. Shame on Price Labs!
March 3, 2026
Unprompted review
Reply from PriceLabs
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We take feedback seriously. Our intention is always to respond promptly and provide actionable guidance. If that didn’t happen in your case, it does not reflect the standard we aim for.
We would genuinely like to review your account configuration to understand exactly what occurred and provide a concrete resolution. Please reach out to us at 📧 support@pricelabs.co.
We’re committed to resolving concerns transparently and ensuring the platform works as intended.
Warm regards,
Anurag
One Property – $60 Charge
I operate a single property listed across various platforms using one PMS. Despite only having some listings synced for approximately four days, I was charged the full $60 by PriceLabs.
The billing structure appears to be fully automated, with no apparent pro-rata adjustment for short-term or partial-month usage. Even if a listing is synced for only a few days, the full monthly fee is applied. This lack of flexibility is concerning, particularly for small-scale operators.
Based on my experience, this pricing model does not seem designed to support small businesses or single-unit hosts. At $60 per month for one property, the cost significantly impacts profitability — to the point where one questions whether it is financially viable. It begins to feel as though one is hosting primarily to cover software fees rather than generate income.
I will be reviewing alternative competitors that offer more transparent, proportionate, and small-business-friendly pricing structures. In its current form, this service does not align with the needs of smaller operators.
February 18, 2026
Unprompted review
Reply from PriceLabs
Hi there,
Thank you for taking the time to share your feedback with us.
I completely hear you—it can be frustrating to see a full monthly charge when your listing was only synced for a few days. To provide some context on how our system works: Billing is triggered as soon as a listing becomes active during a cycle. You are correct that we do not currently offer prorated charges, but I understand how that can feel like a gap in value when you're just getting started.
That being said, we really value feedback like yours because it helps us identify where we can improve our service. I’d like to have our team take a closer look at your specific billing concern to see if there is any way we can assist.
Could you please drop us a quick note at support@pricelabs.co? We’ll jump in and review the details for you right away.
Thank you again, and we look forward to hearing from you!
Warm regards,
Anurag
Appalling customer serice
Terrible customer serice. They say they give phone support, one can book a 15 minute call. Ive raised 2 tickets and not heard from them in over a week, this happened on two separate occasions. While the software is excellent I am looking for another company that offers even decent customer service so that I can actually use the software correctly.
January 27, 2026
Unprompted review
Reply from PriceLabs
Hello,
We sincerely apologize for your experience with our customer service. We recognize how frustrating waiting for support can be and understand that prompt assistance is crucial.
We currently offer screenshare calls, which we believe are more effective than phone calls. These are usually scheduled for 15 minutes but can be extended if needed.
We’ve shared your feedback with our support team to improve our response times and ensure our users can access the help they need promptly. In the meantime, please reach out directly at 📧 support@pricelabs.co, and we’ll prioritize assisting you so you can fully benefit from the platform.
Warm regards,
Anurag
I do not trust this company and would not recommend it to other hosts.
tested PriceLabs expecting better results than Airbnb Smart Pricing, but saw little to no improvement. Unfortunately, the real problem was billing.
I canceled my subscription well in advance of the next billing date, yet PriceLabs still charged me. I reached out to support with proof that my account was canceled, and they refused to refund the charge.
Between the lack of performance improvement and the billing experience, I do not trust this company and would not recommend it to other hosts.
January 21, 2026
Unprompted review
Reply from PriceLabs
Hi Andy,
Thank you for sharing your experience candidly. We’re sorry to hear that PriceLabs did not meet your expectations—both in terms of pricing performance and, more importantly, your billing experience.
We understand how frustrating it is to see a charge after you believe your subscription was canceled, especially when you’ve already reached out with supporting details. That’s certainly not the experience we aim to provide, and we appreciate you calling this out. While we can’t discuss account-specific details publicly, our team is always open to reviewing such cases again to ensure everything was handled correctly and fairly.
Regarding performance, results can vary depending on market dynamics, listing setup, and how long the tool is actively used, but we understand that if you didn’t see meaningful improvement, that impacts trust just as much as the billing concern.
If there’s anything else you’d like to discuss, please feel free to reach out at 📧 support@pricelabs.co. We’d genuinely appreciate the opportunity to review this more closely and address your concerns.
Warm regards,
Anurag
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Pricelabs got me 100x of what I paid for
Pricelabs has
~ saved my time by automating dynamic pricing
~ given me an additional revenue equivalent to 50 - 100x of what I pay Pricelabs for.
~ given me the confidence to expand by taking on my neighbouring units
sincerely, a satisfied customer running 4 rental units with price labs
December 21, 2025
Unprompted review
Reply from PriceLabs
Hi,
Thank you for sharing such encouraging feedback. It’s great to hear that PriceLabs has helped you save time through automation, significantly boost your revenue, and feel confident about expanding your portfolio. Supporting hosts as they grow their rental business is exactly what we aim to do, and we’re glad to know it’s making a real difference for you. :)
Warm regards,
Anurag
Reply from PriceLabs
Hi there,
Thank you for your kind words! We’re glad to hear that you’ve had a positive experience with the website. 😊
Warm regards,
Anurag
Excellent, but not perfect
We signed up for a 30-day free trial of PriceLabs and found it helpful enough that we've been using it for about 8 months. It takes the guesswork out of setting prices on our Airbnb listing. I like that it recommends a "market" base price based on your STR's parameters, then adjusts the base price based on how it performs relative to the market. Our base price has steadily increased (now up about 40% from where we started) while maintaining a 94% occupancy. There have been a couple of hiccups (one week PL recommended we reduce our base price downwards by about 30% for no apparent reason - advice we thankfully ignored, only to receive a recommendation the next week that we increase it by 8%) but overall we're pleased and it's been worth the monthly cost.
November 25, 2025
Unprompted review
Reply from PriceLabs
Hello Tim,
Thank you for taking the time to share your experience. It’s great to hear that PriceLabs has helped you remove the guesswork from pricing.
Regarding the fluctuation you noticed, we typically don’t recommend adjusting the Base Price frequently, so it would be helpful to confirm whether the shift you mentioned was related to the Base Price or the final price recommendation.
Our algorithm considers multiple demand signals, which can lead to changes when the market/ your occupancy shifts. If the movement ever feels too volatile, we’re happy to take a closer look.
Please feel free to reach out at 📧 support@pricelabs.co, and our team can review your setup to make sure everything is working as expected.
Warm regards,
Anurag
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