In the ever-changing landscape of pharmacy/Dme where reimbursement is vital now more than ever Prestige medical literally fell in my lap. Actually, it was a phone call from Lauren. As we spoke for th... See more
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Lauren at Prestige Lauren at Prestige Medical Supply is wonderful to work with. She is great at keeping track of our orders and checking in with us to see what we may need. She goes out of her way to... See more
I've been having trouble getting my prescription filled through local pharmacy. Don't know why. Supply chain problems, incompetence or what not. But your company came through for me. Appreciate your... See more
Company replied
I've had an excellent experience from the beginning. Their customer service has been amazing, friendly, and always willing to help with any questions I have. Ordering is quick and easy, and everything... See more
Company details
Written by the company
Prestige Medical Supply is Tennessee's premier diabetic supply store, offering affordable essentials for effective diabetes management. Find everything you need, from Dexcom CGM systems to Libre glucose monitors and diabetic test strips, all at unbeatable prices. Shop for Dexcom, Libre, and diabetic test strips today and manage your diabetes with our top-quality products!
Contact info
871 seven oaks blvd ste 240, 37167, Smyrna, United States
- support@prestigemedicalsupply.net
- prestigemedicalsupply.net
4.3
Excellent
78 reviews
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They sent me the wrong item and now I…
They sent me the wrong item and now I have to wait even longer to get the item that I desperately needed until they get the return processed for the wrong item they sent. What happened to customer service. I will not deal with any company that makes me pay for their mistake! If I didn't need the receiver I would not have ordered it and paid for overnight shipping then wait several days for them to respond to my email just to find out I have to wait for them to process the return of the wrong item they sent me. Why would a customer that paid for overnight shipping for a product have to wait EXTRA time to receive WHAT I ACTUALLY ORDERED AND WHAT WAS ON MY PACKING SLIP because of their error?
December 21, 2023
Reply from Prestige Medical Supply
Hello Lisa,
Thank you for bringing this to our attention, and we sincerely apologize for the shipment error that occurred with your recent order. Rest assured, we are taking immediate steps to rectify the situation and ensure that you receive the correct item. We will be sending you a private message to further assist you with this problem.
Warm regards
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Do not expedite, it's a scam
I paid a lot extra to have next day delivery and I see my order still hasn't even been shipped two days later. It's basically at the point where you may as well not deliver it because I'm leaving town tomorrow. No updates from your end on why things are slow. Will not use your service ever again. Please refund my expedited shipping cost
December 27, 2023
Reply from Prestige Medical Supply
Hi Alex,
I hope you're well. We sincerely apologize for the delayed shipment of your recent order. We will be sending you a private message to further assist you with this problem.
Best regards
Fast easy to order exactly what I need
December 26, 2023
Reply from Prestige Medical Supply
Hi Walter,
Thank you for the positive feedback. We appreciate your business and look forward to serving you in the future!
Kind regards
I've been having trouble getting my…
I've been having trouble getting my prescription filled through local pharmacy. Don't know why. Supply chain problems, incompetence or what not. But your company came through for me. Appreciate your help. It was not expensive either. I will be ordering on a regular basis.
December 13, 2023
Reply from Prestige Medical Supply
Hello Nicholas,
We're extremely happy that you had a positive experience, and we're grateful for your positive feedback. Looking forward to serving you again in the future!
Fast delivery.
Medical device was sent quickly to my house. That is what I call fast service.
December 4, 2023
Reply from Prestige Medical Supply
Hello Kevin, thank you for your positive feedback! We greatly appreciate your business and hope to have the opportunity to serve you again in the future.
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I ordered this item on 10/19 and did…
I ordered this item on 10/19 and did not receive it until 12/2 (the day after I moved from this address). Fortunately, I was able to retrieve the item from my former address.
November 28, 2023
Reply from Prestige Medical Supply
Hi Mary,
I hope this message finds you well. We're deeply sorry regarding the delay in the shipment of your recent order. Please know that this situation does not meet the standards of service we strive to uphold, and we are taking immediate steps to rectify it.
Thank you for your patience and understanding
Checking the USPS tracking number and…
Checking the USPS tracking number and it shows it’s still waiting to be picked up by them. This was on the 13th, my question is has this been picked up or shipped yet. If not how do I go about cancelling and getting a credit.
November 13, 2023
Reply from Prestige Medical Supply
Hello Edward, thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.
Kind regards
Reply from Prestige Medical Supply
Hello Carl,
Thank you for sharing your experience. We appreciate your positive feedback and looking forward to serving you again in the future!
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Totally unresponsive
Totally unresponsive. Difficult to contact, Can't speak with a real person. Email ineffective. No responsein chat room.
Looking for an invoice for order #2436 (NIH/NIA)
October 31, 2023
Reply from Prestige Medical Supply
Hi Herb,
I hope this message finds you well. We are terribly sorry for the inconvenience this has caused you. For us to address this issue further, we will be sending you a private message.
Best regards
Timely shipping
October 31, 2023
Reply from Prestige Medical Supply
Hi Terry,
Thank you for the positive feedback. Your satisfaction is our top priority, and we are dedicated to continuously improving our services to meet your needs. Looking forward to more business with you!
Ease of ordering products
October 5, 2023
Reply from Prestige Medical Supply
Hello Thomas,
We appreciate the positive feedback and your business. We look forward to serving you again in the future!
Dislike the fact that I can only get…
Dislike the fact that I can only get half of my pump supplies.
August 11, 2023
Reply from Prestige Medical Supply
Thank you for your feedback Roseann, we are working on adding more pump supplies on our list and will notify you once they are available.
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Fast service
Fast service, got exactly what I needed in just a few days. Will DEFINITELY order from them again!!!
September 23, 2023
Reply from Prestige Medical Supply
Hello Richard,
Thank you for your positive feedback! We greatly appreciate your business and hope to have the opportunity to serve you again in the future.
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