Premium Florist Reviews 

Second time I bought. It looked exactly like the photo. My girl loved them. Recomended

I bought one kind of flowers, they had to change it because this flowers were not good enough and I loved the results. They were advising me all the time.

It arrived perfectly my wife loved them! 100% reccomend

Great support. Valentina was very helpful and helped me out a lot. Would recommend.

Scam. Took my money but didn’t deliver anything. When tried to reach customer service. The Canadian number wasn’t working and chat guys basically said “they cannot do anything”

I had a last minute request and they were able to help me by delivering the flowers very fast. Also, the flowers were fresh and spectacular. I would definitely use your service in the future. Thank you!

Very good communication and flowers always looks great. Sofia is very helpful

Fast service ! Photo before dispatch ! A truly premium service

Communication and product was excellent. Thanks!

I would give them zero stars if the system allowed it. I placed an order with Premium Florist for a gift for my father. Before processing the payment, I noticed that the system automatically entered the town of Caguas instead of Juncos, and the platform wouldn't let me edit it. I immediately contacted their support chat, and an agent assured me verbatim: 'We can change it manually.' Trusting their word, I proceeded with the purchase.
The promised delivery window was from 7:00 AM to 8:00 PM. I spent the day trying to contact them regarding the delays, but no one responded clearly. To make matters worse, at 7:01 PM they sent me a generic email with corporate excuses stating they 'identified an inconsistency in the area' and needed the exact address. An inconsistency that I had already warned them about and they promised to fix before charging me!
I replied instantly confirming the correct Juncos address details again, but they completely ghosted me: they didn't answer the message, never returned my call, and didn't reach out by phone. It is a total lack of professionalism, empathy, and respect. I had to proceed with a chargeback directly through my payment method because the day ended and my father never received his gift. They play with people's time, money, and feelings. Save yourself the headache and do not buy here!"

Avoid Premium Florist at all costs, especially if ordering from abroad. I placed an order at 3:30 PM for same-day delivery to Cancun, and they immediately took my money ($48.98). Instead of delivering, they held my order hostage over WhatsApp, demanding I send photos of my credit card and private government ID.Even though I provided card verification, they kept dragging their feet demanding more documents. When I asked them to just finish the order, their customer service agent became incredibly rude, defensive, and literally told me "It's you who did not reply" and blamed me for it being too late to deliver. They completely misread the original order number I sent, lied about it being invalid, and then refused a refund for a delivery window THEY missed. Completely unprofessional, hostile customer support, and highly unsafe data practices. I am filing a fraud claim with my bank. Do not trust them!

Very Good florist in Mexico and LATAM! Thanks for the Flowers!

Very good service Premium Florist! They delivered flowers to my sister in Guadalajara, and she was so emotional and happy when she received them. The flowers were beautiful, arrived on time, and made her day truly special. Highly recommended!!!!! Thanks!!!

I ordered sunflowers and roses at the last minute, and they were able to send them on the same day. The flowers were beautiful, and they were really appreciated. Easy to order and great service, thank you!

Wanted to order a delivery for my Girlfriend , entered address and paid after all the green ticks then then email me looking for more money , first thought it was a scam but they actually were holding my delivery for extra money asked to cancel and refund they refused. I had to begin a chargeback . Very poor will never use again

The best florist in Mexico city. Very good job

Stay clear of this company! Please do not buy from them! I placed an order for them to deliver flowers on Mother's Day. The flowers were not delivered on mothers day. I tried to contact them with little to no luck. Their customer service gave me the run-around or was unresponsive. I asked for my refund as it has been a couple of days now and the flowers were still not delivered. Then 3 days later I received an email that the flowers were delivered which was again inaccurate. So I sent them many emails and messages again trying to let them know that their email was not correct and asking for a refund. They offered to deliver flowers, but I said no thank you, and asked for a refund. They gave me the run around again. After a while of waiting, I finally got a call from a very unkind customer representative who kept arguing with me that the flowers were delivered, which then he finally admitted that they were not delivered, and stated that they would try to deliver the flowers again. I again said no thank you, I want my money back. Afterward, he responded that we can not refund you but we can make the delivery of the flowers. Again I said no thank you, which he then proceeded to argue with me saying that I agreed to their terms that their flowers are not guaranteed which I then stated was not true. This went on until he hung up on me. Please avoid them, their customer service is horrible, they do not care, they don't honor or provide the services I paid for, and on top of that they refused to refund me for their lack/failure in delivery/service. I believe this company may be a scam. Please I beg you, don't make my mistake and stay again! Also, I believe this company also operates under holding flowers and La Floreria De Mexico bacuse when I placed my order and reach out to their customer services I received responses from all of this 3 business names regarding the same flower order which is really odd. Please stay away.

The website was easy to navigate, and placing an order was super comfortable. My girlfriend loved the flowers, and the 107 red roses that I ordered were super good quality and fresh!! The delivery was smooth and fast,, and the flowers were in good condition. Thank you and te amo Guadalajara.

I order for mother's day between 10AM and 2PM. At 7PM they called me to tell me they wouldn't get there on Mother's Day but they could send them the next day. Next day, they don't get there. Don't hear anything from them. Two days later, still nothing.

I live in Canada and wanted to deliver flowers to my Mom on Mother's day in Mexico. PREMIUM Florist was able to deliver a beautiful florist arrangement. Thank you for the service. It will be definitely be using them again in the future.