It's a great service, but Asda Basingstoke know nothing about pod collection, and Morrisons Basingstoke never have any Green bags, only the White ones
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bags are easy to pack & seal. However, my nearest recycling point is over 20 miles away!
Company replied
Great service to get Royalmail to collect from your doorstep ( you have to now book via Nespresso website but didn’t used to). We fill a bag to the line each month, it would be good to get more places... See more
Company replied
It's nice to think these pods are recyclable. I held held off buying a coffee machine as as I didn't feel comfortable with all the waste. I then discovered podback, and it's free Now we take our fill... See more
Company replied
Company details
Written by the company
Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands.
Contact info
Suite 4, 4 Hilliards Court, Chester Business Park, CH4 9QP, Chester, United Kingdom
- podback.org
3.8
Great
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your sight does not work
Your sight does not work! I cannot order recycling bags and also it’s telling me that I cannot have any because I do not have a local recycling place to take them to even though I’ve been taking them to Waitrose up the road since the last batch of bags you sent me!! Could I please have some help or better still, some bags!! This is truly so very frustrating!!!!!
Tanya Ward.
July 22, 2026
Unprompted review
Reply from Podback
Thank you for your review, Tanya.
We're sorry to hear you've been having trouble ordering your recycling bags. We've checked our Customer Services records and can't see that you've contacted us about this issue, so we'd really like the opportunity to help.
Please get in touch with us via https://podback.org/contact-us, and our team will investigate what's happening with your account and help get this resolved as quickly as possible.
We look forward to hearing from you and getting you back up and running.
Advertisement
Reply from Podback
Thank you for your review, Gary!
We're delighted to hear that you're finding Podback an easy way to recycle your coffee pods. Making pod recycling simple and convenient is exactly what we aim to do.
Thank you for supporting Podback!
I would prefer to be able to return the…
I would prefer to be able to return the pods by post or by another delivery method. I am physically disabled so have to ask a friend to take them to Asda for me.
July 14, 2026
Unprompted review
Reply from Podback
Thank you for your review, Patricia.
We appreciate you taking the time to share your feedback and understand how this can be challenging. We're continually working with our partners to make the Podback service more convenient and accessible for everyone, including expanding the range of return options available.
Thank you for continuing to recycle your coffee pods, we really appreciate your support.
Great idea & service
Easy to order the bags and great that we can recycle the pods as we go through on average 3 a day so they gather up quickly.
Keep up the great work, more people need to know about the service.
June 18, 2026
Unprompted review
Reply from Podback
Thank you for your fantastic review, Thomas!
We're delighted to hear that you're finding the service easy to use. It's great to know Podback is helping you recycle your used coffee pods, and we really appreciate your kind words and encouragement.
Thank you for supporting Podback and helping us spread the word!
Great way of recycling coffee pods
Great way of recycling coffee pods. Pop into bags provided by podback. Drop off in local participanting Costa which happens to be in my Tesco so very convenient when shopping and when you run out of bags podcast will send more on request. Just great to keep these pods out of landfill.
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your fantastic review!
We're delighted to hear that you're finding Podback so convenient to use, especially with your local Costa drop-off point in Tesco. It's great to know that ordering replacement bags is working well for you too.
Thank you for supporting Podback and helping us recover and recycle valuable materials from used coffee pods. We really appreciate your support!
Advertisement
Recycling our coffee pods! Yay!
Recycling our coffee pods is another step in the right direction, we hope! Easy to do, I just asked podback.org for their return bags, which duly arrived. We fill them to the line then seal & drop them off in Asda, Frome. I believe you can drop them off at many locations in uk. Easy peasy!
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your lovely review, Jennifer!
We're delighted to hear that you're finding Podback easy to use, from ordering your recycling bags to dropping them off at your local Asda. It's great to know the process has been so straightforward for you.
Thank you for supporting Podback and for taking the time to share your experience!
Green and keen
Great idea. Ease of drop off at my local Asda. No excuse not to use excellent service.
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your fantastic review, Peter!
We're delighted to hear that you're finding your local Asda drop-off point convenient and that the service is easy to use.
Thank you for supporting Podback and for taking the time to share your experience!
Great collaboration with Costa
Great collaboration with Costa. Makes drop off easier. Hopefully M&S and Waitrose follow soon
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your lovely review, Renae!
We're delighted to hear that you're finding the Costa drop-off locations convenient. We're always looking for opportunities to expand our network and make recycling even easier, so we really appreciate your suggestion.
Thank you for supporting Podback and for taking the time to share your feedback!
Drop 'em off when you do your weekly…
Drop 'em off when you do your weekly supermarket shop. Simple, straightforward pod recycling!
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your review, Rob!
We're delighted to hear that you're finding Podback simple and convenient to use. Being able to drop off your filled bags while doing your weekly shop is exactly the kind of experience we aim to provide.
Thank you for supporting Podback!
Advertisement
Excellent service.
We've used a coffee machine for some years, and always felt bad about the pods going into general waste. As soon as we heard about the Podback scheme we signed up! It's brilliant! Very easy to order the bags, and we just drop the full ones off at our supermarket when we go shopping. Really simple. 100% recommend.
July 21, 2026
Unprompted review
Reply from Podback
Thank you for your fantastic review, Sue!
We're delighted to hear that you've found Podback so easy to use, from ordering your recycling bags to dropping them off during your regular supermarket shop. It's great to know the service has made recycling your coffee pods simple and convenient.
Thank you for your recommendation and for supporting Podback. We really appreciate it!
Really easy to take back and they post…
Really easy to take back and they post the bags to you what more do you need and great coffee tasty cuppy
July 14, 2026
Unprompted review
Reply from Podback
Thank you for your lovely review, Karen!
We're delighted to hear that you're finding the service so easy to use, from having the recycling bags delivered to your door to returning them when they're full.
Thank you for supporting Podback, and we hope you continue to enjoy your tasty coffee too!
Easy to use ordering process
Easy to use ordering process, bags arrived within 5 days.
May 5, 2026
Unprompted review
Reply from Podback
Thank you for your review!
We're delighted to hear that you found the ordering process easy and that your recycling bags arrived quickly.
Thank you for supporting Podback and for taking the time to share your experience!
Extremely easy to do
Extremely easy to do, easy to reorder more bags . Great website. Drop off location very convenient.
July 14, 2026
Unprompted review
Reply from Podback
Thank you for your lovely review, Alison!
We're delighted to hear that you've found the service easy to use, from reordering your recycling bags to using our website and your local drop-off location.
Thank you for supporting Podback and for taking the time to share your experience!
Advertisement
Great Recycling Service
Superb service. Easy to order, it's free and quick delivery. Asda take the filled podbags too. Absolutely wonderful.
July 14, 2026
Unprompted review
Reply from Podback
Thank you for your fantastic review!
We're delighted to hear that you're enjoying the service and finding it easy to order your recycling bags. It's great to know that your local Asda makes returning your filled Podback bags convenient too.
Thank you for supporting Podback and for taking the time to share your experience!
Podback is obviously a good thing but…
Podback is obviously a good thing but sadly we've had to suspend involvement. We live in an urban area which has a number of drop-off sites within 5-10 miles. However, all are located in directions and areas we would never go otherwise. The best is Morrisons but we never shop there. So it became something of a millstone, as well as environmentally dubious, having to make special trips in the car just for this.
July 1, 2026
Unprompted review
Reply from Podback
Thank you for your review, David.
We appreciate your honest feedback and completely understand your frustration. We know that the service is most effective when returning your pods fits naturally into your existing routine, rather than requiring a dedicated journey.
We're continually working with our partners to expand our drop-off network and make the service more convenient for more people. In fact, we're planning to announce additional locations soon, and we hope these will make Podback a more practical option for you in the future.
Thank you for taking the time to share your experience – feedback like yours helps us improve the service.
Not wasted - recycled
It's nice to think these pods are recyclable. I held held off buying a coffee machine as as I didn't feel comfortable with all the waste. I then discovered podback, and it's free Now we take our filled bags to the local Morrisons. Easy.
July 8, 2026
Unprompted review
Reply from Podback
Thank you for your wonderful review, Philip!
We're delighted to hear that discovering Podback gave you the confidence to recycle your used coffee pods. It's great to know you're finding the service easy to use with your local Morrisons drop-off point.
Thank you for supporting Podback and for taking the time to share your experience!
Great facility
Great I hate waste. Pods easy to recycle but the pod hub needs to be emptied more frequently. It was almost full in Morrisons when I went to drop off
July 7, 2026
Unprompted review
Reply from Podback
Thank you for your review!
We're delighted to hear that you're finding Podback an easy way to recycle your coffee pods. We also appreciate you letting us know about the collection point at Morrisons. We'll share your feedback with the relevant team so they can look into the collection frequency.
Thank you for supporting Podback and for taking the time to share your experience!
Advertisement
Really good to get the bags from but…
Really good to get the bags from but not enough places do the returns. I have to go way out of my way to actually give them back but it usually is only once a month so could be worse.
July 7, 2026
Unprompted review
Reply from Podback
Thank you for your review!
We're delighted to hear that you're finding the service easy to use. We also appreciate your feedback about the number of drop-off locations and understand that convenience is important. We're continually working with our partners to expand our network and are planning to announce new locations soon.
Thank you for making the extra trip and for supporting Podback. We really appreciate it!
Reply from Podback
Thank you for your review!
We're delighted to hear that you're finding Podback easy to use and that you've had a great experience with the service.
Thank you for supporting Podback and for taking the time to share your feedback!
It is FREE
A great service and easy to part take in the recycle scheme. Request recycle bags online, fill bag with used pods and take to Asda to send to recycler. Best part all free and a great sense of satisfaction of helping environment.
July 7, 2026
Unprompted review
Reply from Podback
Thank you for your wonderful review, Colin!
We're delighted to hear that you're finding the service easy to use, from ordering your recycling bags to dropping them off at Asda. It's great to know you're enjoying the convenience of the scheme.
Thank you for supporting Podback and helping us recover and recycle valuable materials from used coffee pods. We really appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.