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Pixella.ai Reviews 

4,840
•
TrustScore 4 out of 5

3.9

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 3,768 reviews, reviewers generally had a great experience with this company. Customers truly love the versatile photo editing tools, finding them exceptionally simple to use even for complete beginners who want fast and neat results. Many users are consistently impressed by the incredible quality of the image generation and the overall very smooth, highly efficient online interface provided. However, some people mentioned unexpected charges after trying a short trial, feeling they were unknowingly enrolled in a recurring monthly subscription plan. Consumers also noted frustrating problems with automatic billings occurring days after a single purchase without receiving any clear prior communication.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is quick, easy, and very... See more

Subscription

Reviewers express strong frustration and disappointment regarding the subscription process, feeling surprised... See more

Payment

Clients share negative opinions on payment, reporting that small introductory fees lead to recurring... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the results and the... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly regarding costs. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just like many other people I used the trial and generated one image only to find later that I had been charged for an account. The agent told me he could not find an account in my name - of course... See more

Company replied

Rated 4 out of 5 stars

I accidentally paid for a subscription, but they were really helpful and are tryinng to give the money back

Rated 4 out of 5 stars

i asked editing of one photo, it was quick and the result was great. however, i was charged a subscription that i didn´t request. but the friendly support offered me 2 yrs of using the platform with n... See more

Rated 4 out of 5 stars

Professional and quick . Just struggling to get one edit made to image

Company details

  1. Business to Business Service
  2. Graphic Designer
  3. Web Hosting Company
  4. Website Designer

Written by the company

Branding Made Easy. Launch and grow your dream business with Pixella. Creating a logo for your side hustle or small business has never been easier! Generate recognizable and memorable logo designs by yourself without needing to hire a designer or become one yourself. Create unlimited professional designs with AI.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(4,840)

4,715 reviews in the last 12 months

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Rated 1 out of 5 stars

I used Pixella once and paid €1.29

I used Pixella once and paid €1.29, believing I was paying for a one-time trial/use of the service.

I did not knowingly sign up for a recurring €39.99 subscription, and I did not use the service again after the initial use.

I later discovered that I had been charged €39.99 six times, for a total of €239.94.

I contacted Pixella and requested a refund. They confirmed the charges and canceled my subscription, but refused to refund the €239.94.

They told me that a confirmation email containing the subscription details had been sent to me. I never received such an email. When I asked them to provide a copy of that email as evidence, they told me that they do not retain copies of the original confirmation emails and therefore cannot provide it.

They also sent me an “example” of their checkout page, rather than evidence of what was actually shown to me when I made my €1.29 purchase.

I have now submitted the matter to my credit card issuer for review.

I am posting this review because I think potential customers should be aware of this experience and carefully check whether a recurring subscription is being activated when making what appears to be a small introductory purchase.

I would still be happy to update this review if Pixella resolves the matter and refunds the €239.94.

March 27, 2026
Unprompted review

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