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Pharmasantelena dispone di un'ampia gamma di prodotti farmaceutici, parafarmaceutici e cosmetici. L'obiettivo principale è quello di fornire al cliente un servizio: conveniente rapido professionale Il team di farmacisti è sempre pronto a soddisfare qualsiasi richiesta del cliente, subito disponibile a preparare e inviare i vostri acquisti online nel minor tempo dando informazioni di carattere logistico o supportando il paziente nelle terapie farmacologiche acquistate. L'obiettivo delle nostre Dottoresse è quello di avere una continua formazione per poter aiutare al meglio i nostri clienti. Per questo abbiamo deciso che sarà sempre attivo un canale Whatsapp per interagire con il team di farmacisti prima e dopo l’acquisto. Recentemente rinnovata, la Farmacia Sant'Elena, offre un ambiente confortevole e attrezzato per qualsiasi esigenza. Dispone di una sala dove poter effettuare servizi di prima istanza e autoanalisi, quali: elettrocardiogramma misurazione della glicemia ed emoglobina glicata misurazione del colesterolo e trigliceridi trattamenti cosmetici e curativi Le Farmacia ha ottenuto negli ultimi anni la formazione professionale e le certificazioni per essere identificata come centro Oncologico, ottenendo la nomina di Farmacia Oncologica. Ci auguriamo che la vostra esperienza d'acquisto sia piacevole e conveniente.
Italy
4.7
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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I have ordered a special product to Hungary and arrived in 3 days (was faster than inland transportation).Customer service is fantastic and very quick via WhatsApp.I am very satisfied and highly reccomend the pharmacy.
Reply from pharmasantelena.it
Thank you very much; we hope to have the pleasure of serving you again in the future. We are incredibly grateful for the compliments.
I ordered and payed 55 euro for painkillers. After the confirmation email there was no sound. I started a chat (no phone available). After 11 minutes the were online. The told me there are problems with GLS and that is not their problem. Here is the chat. Agent avatar
Giovanni
We reply immediately
Good afternoon I ordered and payed 5 boxes of Enanthyum. Reference YYLQAKEQW. After the confirmation mail I did not get any mail for shipment os anything. Whats happening?
My message was sent 11 minutes ago. What does "We reply immediately" mean?
Agent avatar
Giovanni joined the chat 16:41
hi
Agent avatar
There's a problem at the Italian hub for international shipments, and there are delays.
Agent avatar
How many days?
we don't know
Agent avatar
I already payed 7 days ago.
The status is "Shipped".
It was delivered to the courier on September 12th
The GLS courier is having problems, there are significant delays in shipments, unfortunately it is not our fault.
Agent avatar
It is your fault. You chose GLS.
Problems with sub companies are your responsibility.
which means, he's a courier like any other!
Agent avatar
Than please give me my money back.
It can happen to any courier!!! DHL had problems with the plane a while ago!!!
I can't give you your money back, the package is on its way
Agent avatar
try to understand the situation, instead of talking nonsense!
Agent avatar
If you do not think that getting your product to the customer is your responsibility I doing business with the wrong company.
what a deal! what are you talking about!
Unfortunately, difficult situations arise in all sectors.
Agent avatar
I payed for the product to you.
What is your advise to me
Are you not even going to contact GLS?
Ask when they will deliver my product?
Reply from pharmasantelena.it
Good morning, you posted the chat with a delivery bot, not with us. We shipped the goods on time. We're sorry you had any issues, but they weren't our fault.
Everything was fine, good and prompt delivery. I am 100 % satisfied.
Reply from pharmasantelena.it
Buongiorno, grazie mille! La aspettiamo per soddisfarla nuovamente!
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