The process was simple. I had an apartment complex using pet screening to verify my ESA support animal. I paid another site, it didnt work. I went back to Pettable and I paid the fee. I received a cal... See more
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Review summary
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I’m so glad to have worked with Pettable. They connected me with Kya Miller, LICSW, LCSW and she was very helpful and straightforward. It was a great, stress-free experience. :D I did appreciate the v... See more
Company replied
Kya Miller, LICSW, was incredibly helpful and made the entire ESA process smooth and stress-free. She was kind, professional, and took the time to answer all of my questions. I really appreciated how... See more
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First time using Pettable.com and I couldn't recommend more. They were first on search results and had great, authentic reviews so I just went for it versus shopping around (I was in a hurry). I was r... See more
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Company details
About Pettable ESA
Written by the company
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Contact info
United States
- support@pettable.com
- pettable.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was so well organized
Everything was so well organized. Simple to fill out and called in a timely manner. My husband can now relax and feel better.
Thank you!
July 8, 2026
Unprompted review
So helpful and amazing !!!
July 3, 2026
Unprompted review
I needed an ESA letter
I needed an ESA letter! Thank you for the staff's kind response! I’d like to renew it every year moving forward!
July 11, 2026
Unprompted review
VETCO
THE RECEPTIONIST, MEDICAL ASSISTANT AND THE DOCTOR. THEY WERE ALL SUPER FANTASTIC! FREDDY THE DOG LOVED THEM!
July 21, 2026
Unprompted review
Exceptional service - Pettable and Kya Miller, LICSW, LCSW
I had such an amazing experience with Pettable. Kya Miller, LICSW, LCSW was very caring, patient and exceeded all of my expectations. Her communication skills were superior! The process was smooth and they system was very user friendly.
July 21, 2026
Unprompted review
No ESA Paperwork - had appt. July 16
I haven’t received my ESA paperwork yet, starting to doubt what’s going on.
July 16, 2026
Unprompted review
Great service
I was so nervous, but Kya Miller, LICSW, LCSW made the process easy and reassuring. The ESA process through Pettable was smooth, customer support was fast, and everything went great. Highly recommend!
July 20, 2026
Unprompted review
Reply from Pettable ESA
Hi Cathy,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya helped make the process feel easy and reassuring, especially when you were feeling nervous. It’s wonderful to know that the entire ESA process was smooth, our customer support was responsive, and everything went well from start to finish.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
It was fast and easy
July 13, 2026
Unprompted review
Reply from Pettable ESA
Hi Mya,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process fast and easy. Making the experience as simple and efficient as possible is exactly what we strive for.
We truly appreciate you taking the time to share your feedback!
Warm regards,
The Pettable Team
10/10 experience and so helpful!
Kya Miller was amazing and helped speed the process and was always great responding.
July 21, 2026
Unprompted review
Reply from Pettable ESA
Hi Piero,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was able to help speed up the process and was consistently responsive throughout your experience. Providing timely, supportive service is exactly what we strive for, and we truly appreciate your kind words about Kya!
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I'm so upset with Pettable
I'm so upset with Pettable, the therapist never called me for my scheduled time. So I immediately contacted pettable and they told me to reschedule. I went to reschedule and it had a fee to do that. I wasn't the one that missed the appointment and I already paid the $149 I don't have a lot of money so it hurt my pockets but I need the letter desperately. This site was recommended too me and I completely regret it
July 18, 2026
Unprompted review
Very quick and efficient would…
Very quick and efficient would recommend to others
July 15, 2026
Unprompted review
Reply from Pettable ESA
Hi Skylar,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and efficient. We truly appreciate your recommendation and your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
My therapist gives me great service
My therapist gives me great service! She asks great questions to understand me, and really makes sure that my pet really helps me. I have recommended Pettable to all my friends who want their pets ESA certified.
July 15, 2026
Unprompted review
Reply from Pettable ESA
Hi Xander,
Thank you so much for sharing your experience! We’re delighted to hear that your therapist takes the time to ask thoughtful questions and truly understand how your pet supports you. Providing a thorough and compassionate experience is exactly what we strive for.
We’re also incredibly grateful for your recommendations to your friends! Your trust and support mean so much to us. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW is such a big help and accommodating. Excellent service!
July 19, 2026
Unprompted review
Reply from Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was such a helpful and accommodating part of your experience. Providing excellent, compassionate service is exactly what we strive for, and we’re so glad she was able to support you.
We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a very disappointing experience
I had a very disappointing experience. My ESA letter was significantly delayed, and the communication throughout the process was poor. I requested to reschedule my appointment, but the clinician called me anyway, and we completed the consultation. Despite this, I never received my letter afterward.
The clinician ignored my messages until I booked another appointment, which meant I had to pay additional fees just to continue the process. When I contacted customer support, they refused to consider the evidence I provided showing that the original consultation had taken place.
To make matters worse, the ESA letters I eventually received were incomplete and did not include all of the necessary information. This caused further delays, additional stress, and more time spent trying to get the documentation corrected.
July 18, 2026
Unprompted review
My experience with Pettable was amazing…
My experience with Pettable was amazing 👏. The process was smooth, efficient and timely. The consultant was kind and understanding. I would recommend Pettable to all my family and friends 🧡.
July 11, 2026
Unprompted review
Reply from Pettable ESA
Hi Jacqueline,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the process was smooth, efficient, and timely, and that your consultant was kind and understanding throughout.
Your recommendation to your family and friends means so much to us! We truly appreciate your kind words and support. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
very helpful and fast in getting my esa…
very helpful and fast in getting my esa letter! the whole process including receiving the esa letter was only 7 days. Tia, the therapist that aided me in getting the letter was kind and helped with everything.
July 9, 2026
Unprompted review
Reply from Pettable ESA
Hi Clo,
Thank you so much for sharing your experience! We’re delighted to hear that the process was helpful, fast, and efficient, and that you received your ESA letter within seven days. We’re especially glad to hear that Tia was kind, supportive, and able to assist you throughout the process. Providing compassionate and timely care is exactly what we strive for.
We truly appreciate your kind feedback and are so glad we could help make the process a smooth one for you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The process was easy and the therapist…
The process was easy and the therapist who called me was super nice
My landlord got the ESA letter and allowed my dog to stay with me
I highly recommend, they’re the real deal
July 8, 2026
Unprompted review
Reply from Pettable ESA
Hi Ido,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and that your therapist was kind and supportive throughout. It’s wonderful to know that your landlord accepted your ESA letter and that you’re able to keep your dog with you.
We truly appreciate your recommendation and are so glad we could help make the process smooth and stress-free for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The Therapist Kyamarye Miller
The Therapist Kyamarye Miller, LCSW has been taking care me, since, Last Year. She is phenomenal and very much understanding.
July 17, 2026
Unprompted review
Reply from Pettable ESA
Hi Daniela,
Thank you so much for sharing your experience! We’re delighted to hear that Kyamarye has been such a phenomenal and understanding provider throughout your time working together. It means a great deal to know that you’ve felt cared for and supported since last year.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I asked to reschedule but the clinician…
I asked to reschedule but the clinician ended up calling me. We had the appointment then no letter. She ignored all of my messages until I rescheduled. I not only paid for the reschedule but when I reached out to customer support they refused to use my evidence of the call. I spend more money and waited longer than was agreed on.
July 16, 2026
Unprompted review
Fast, reliable, and truly trustworthy
Fast, reliable, and truly trustworthy. Pettable responded quickly and guided me through every step with clear communication. Their team made the process simple, professional, and stress‑free. I felt supported the entire time, and everything was handled exactly as promised. Highly recommend their service.
July 17, 2026
Unprompted review
Reply from Pettable ESA
Hi there,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you found Pettable to be fast, reliable, and trustworthy. It’s great to know that our team was able to guide you through each step with clear communication and make the process feel simple, professional, and stress-free.
Knowing that you felt supported throughout and that everything was handled as promised means a great deal to us. We truly appreciate your recommendation and your kind words. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
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