Petplan.es Seguros para Perros y Gatos Reviews 

We understand terms and conditions. In fact, we went through the policy carefully with ChatGPT to check exactly what was covered and what was excluded, on top of that we asked friends working for other insurance companies. Everything seemed clear, and we were genuinely happy to discover that this insurance was considered one of the best in Spain. Unfortunately, that confidence did not last long.

Our little Beagle contracted coronavirus when she was just two and a half months old, barely three weeks after we adopted her from the breeder. We were told she had only a 50% chance of survival without 72 hours of emergency care. Thanks to the incredible team at La Católica in Valencia, she survived and eventually came home, no longer testing positive and recovering well. The veterinary bills came to approximately €2,800. We did not ask the insurance company to reimburse a single euro of those expenses, as we understood the 30-day waiting period applied.

A few weeks later, however, our puppy started coughing and producing mucus. Naturally, we were extremely worried. We visited our local vet multiple times, had X-rays and blood tests, and tried a month of treatment, but her condition did not improve.

Together with our vet, we decided to return to the clinic for more extensive investigations, including further blood tests, cultures, treatment, and a CT scan. The resulting bill exceeded €3,400, bringing the total cost of these later investigations and treatment to more than €5,500, excluding the additional consultations, X-rays, blood tests, and other expenses at our local vet.

The final diagnosis included Bordetella bronchiseptica, Mycoplasma spp., and a parasite. According to the veterinary professionals who examined and treated our puppy, these conditions were not related to her earlier coronavirus infection.

Yet the insurance company continues to argue that the conditions are related, apparently using this as a reason to refuse coverage. We have consulted both our local vet and the clinic, and they have told us that the conditions are unrelated. We feel that their professional assessments are being disregarded in favour of an interpretation that benefits the insurer.

This is what makes the experience so infuriating: we took the time to understand the policy, acted in good faith, and expected the insurer to assess our claim fairly and on the basis of medical evidence. Instead, we are left facing thousands of euros in veterinary expenses while struggling to understand how the company can justify its decision.

We insured our puppy to protect her and give her access to the care she needs, not to spend our time fighting an insurance company over a diagnosis that veterinary professionals say is unrelated to a previous illness.

At this point, we feel completely let down and misled. We cannot understand how a company with such a strong reputation can handle a situation like this. It has seriously undermined our trust in the insurance industry.

Our advice: read every clause, keep every veterinary report, and be prepared to challenge a refusal if you believe it is unjustified. We certainly wish we had known how difficult this experience would become.

An insurance policy is only worth something when you actually need it. Based on our experience, we cannot recommend this company. We feel that we have been sold peace of mind, only to discover that getting the coverage we expected is an entirely different battle.

Our puppy is a member of our family. We are grateful beyond words to the veterinary teams who helped her, but deeply disappointed by the insurer's handling of this case. We expected protection and fairness. We got neither.

Prompt, constructive, helpful support that solved my issues effectively and efficiently.

**Friendly when taking payment, dismissive when you need help**

My experience with Petplan Spain has been disappointing, particularly around payment transparency and customer service.

During my first year, I paid for the policy in monthly instalments. When it renewed, I was told I had agreed from the beginning that the entire second year would need to be paid in full. I do not remember this ever being clearly explained to me, and several friends who use Petplan had exactly the same understanding and were also surprised by this.

I have now found out that I need to relocate permanently to the UK. As I have already paid for the full year, I contacted Petplan to ask whether there was any possibility of a partial refund, credit or goodwill arrangement, particularly as I was considering continuing with Petplan UK.

I understand that Petplan UK uses a different insurer and that the Spanish policy cannot simply be transferred. I also understand that the contract may not entitle me to a refund. However, I found the response unnecessarily blunt and dismissive. When I asked whether they could consider the situation from a customer-retention or goodwill perspective, the reply began with “As I mentioned, this isn’t a customer retention issue” and they made it clear that they were not interested in escalating or exploring any alternative.

When payment was due, communication was extremely friendly and attentive. Unfortunately, that same standard of customer service disappeared as soon as I needed help with something outside the usual process.

I would advise anyone considering Petplan Spain to ask for written confirmation of how future renewals must be paid and to understand that, even if you pay the annual premium in full and your circumstances change, you may receive no refund for the unused period.

Good and easy

Really good customer support, and very quick to refund money! I will recommend them. I had a coupon for vaccines, sent them the receipt, and got the money back the same day!

Amazing so easy

Taking out insurance was a quick, simple process and the price is very good, all steps were clear and well explained! Fingers crossed Ill never have to use it :-)

Another claim for my dog was processed very quickly. Highly recommend the service!

User friendly site. Quick and easy to use. Good service.

I had Petplan pet insurance for five years in Spain. Our Border Collie Mollie ruptured her cruciate in year one, which was covered and had no issues until 4 plus years later when her other cruciate ruptured out of the blue. Despite advertising everywhere that everything is covered, Petplan did not pay a cent of the 2,500€ bill. Their own team of experts, not the vets, estimated that it was the same condition, a degenerative bone issue that Mollie has never been diagnosed with. We were left out of pocket and extremely disappointed, with Petplan saying it was down to the insurer and not them. That's despite them advertising all costs are covered.

Easy and straightforward procedure to sign up for a petplan on the website. Clear information what different plans are available for different needs. Thank you for creating a user friendly website.

Very easy to obtain a quote great prices

well lets see how good it is after the first year

Excellent and professional service - highly recommended!

Very easy to use website, and well priced

Reasonable price easy form to fill out

All my queries and questions were answered quickly and professionally. Also everyone I dealt with was very polite and friendly.

I used Petplan to provide legally required liability insurance for my dogs while in Spain. Petplan's prices are very competitive, and their website is reasonably user friendly. I have not had to make a claim with PetPlan, so I cannot rate them on that service. However, I found their price and ease of getting the required policies very easy.