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Petflow Reviews 

65,496
•
TrustScore 4.5 out of 5

4.4

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast, reliable delivery service and the great availability of quality pet food products that are hard to find elsewhere. People deeply appreciate the convenient autoship features and the very helpful customer support team when managing their regular orders smoothly. Some reviewers were not happy with occasional shipping problems, such as damaged can bottoms from rough handling or packages mistakenly sent to billing addresses. A few other consumers also noted frustrating online ordering processes, website payment glitches, and unexpected delivery delays that negatively impacted their overall satisfaction.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, noting that orders are consistently shipped and received on... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight easy... See more

Service

Customers had positive experiences with service, noting that orders arrived on time and employees quickly... See more

Price

Users describe positive interactions with price, frequently highlighting fair costs, affordable options, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petflow has been an amazing company to provide for our animals. They were way better than chewy, who did not prioritize their authorship clients during covid. Petflow always had a live person to help... See more

Rated 5 out of 5 stars

I have been using Petflow service for several years. Early on, product shortages probably caused by the pandemic kept me busy, but lately it's all good. Only problem now is handling of the shipments... See more

Company replied

Rated 5 out of 5 stars

I've been a long time customer, not only for great prices on products but also for the customer service I have received from the company. It's an absolute shame that they are closing, I'm sure if... See more

Rated 5 out of 5 stars

Found my item and it was shipped very quickly. I did have a small glitch with one screen in the payment process giving an error message, but the order went through. So other customers know: when I ord... See more

Company details

  1. Pet Store

Written by the company

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

The Petflow Difference:

Written by the company

We Are Pet Parents
Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
Good Food
We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
Super Fast Delivery
We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
Contact Us!
help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045

Satisfaction ALWAYS Guaranteed!

Your tail will wag

Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(65,496)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Not sure why you're asking since you…

Not sure why you're asking since you are going out of business. Nonetheless, service, shipping and products were all top shelf. I am very sorry to see you go. Petflow is one of the few places I enjoyed shopping at, and I am most disappointed you well be gone.

October 26, 2026
Rated 5 out of 5 stars

Plush big Lamby

I ordered a big sized lamby and it was a hit at my house. My Sammy loves it !! He sleeps on it and it’s his favorite toy to play with and that says a lot bc he doesn’t play with toys that much. He definitely like his lamby.. big and plush, soft !!! Definitely was good and the order process was easy !!!

October 22, 2026

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