pensopay Reviews 

308
TrustScore 4.5 out of 5

4.5

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Company details

  1. Card Processing Service
  2. e-Commerce Solution Provider
  3. Payment Service

Written by the company

Hvordan skaber vi værdi for dig? PensoPay leverer en betalingsløsning bestående af en betalingsgateway og en indløsningskonto.  Vores erklærede mission er at gøre det nemt for webshops at acceptere betalinger - og i vores løsning følger Visa, Mastercard, MobilePay, Apple Pay og ViaBill. Det er en væsentlig fordel for dig som kunde, at vi altid er single point of contact. Det vil sige, at du udelukkende behøver kontakte PensoPay, når det handler om din betalingsløsning. Derudover så understøtter vi Nets Dankort, Klarna, Vipps, Swish og Ideal. Det kræver blot du har en aftale med dem.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(308)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Alberte! You rock!

Albert was fantastic to work with. He helped me set up the integration quickly and smoothly. His responses were fast, clear, and thorough, and he resolved my issue without any hassle. Very happy with the experience and I would highly recommend!

April 23, 2026
Unprompted review
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Reply from pensopay

Hi Klantenservice superdeals

Thank you so much for your kind review! 💜

Alberte was thrilled to hear your feedback – it truly makes the work so much more rewarding, and we’ll make sure her effort is celebrated! 🌟

It’s fantastic to hear that the integration went smoothly and that you found her support fast and clear. We are here to make things as hassle-free as possible so you can focus on your business! 🚀

We look forward to supporting you on your journey!

Best regards,
team pensopay

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Rated 5 out of 5 stars

Professional 5 star service

Professional service, on hand support when needed.
5-star service from Niklas with onboarding.
We would recommend Pensopay to anyone with an online presence.

February 1, 2025
Unprompted review
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Reply from pensopay

Dear ShopLondon,

Thank you so much for the great review and the 5 stars! 🌟

We’re thrilled to hear that you’ve had a professional experience with pensopay, and that Niklas provided a smooth onboarding. We’ll make sure to pass your kind words on to him – it truly means a lot!

It’s fantastic to hear that you would recommend pensopay to others with an online presence. We’re always here and ready to support you whenever needed.

Thank you for your trust in us – we look forward to continuing our great collaboration! 💜

Warm regards,
Team pensopay

Rated 1 out of 5 stars

Terrible service

Awful service, that after the registration on their platform, allowed to make a connection with dinero and send the email: You now can get payments througth pensopay. A day after i got a payment that stokced on their system, and i saw that my application to their system didn't get through, and need to be applied again - So i cant get the money on my bank account, they took fees of course, and customer support doesn't help at all. Asking for my invoices from the Dinero *WHY?* and saying that it will take for a while to approve my application. "Stripe" works immediatly, doesnt ask for your invoices and will send the money through their system only after approving all the docs. I have no idea how to get my money from them now!

March 12, 2024
Unprompted review
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Reply from pensopay

Dear Natalia.

Of course we are still very sorry you had a bad first experience with pensopay, but we did try to resolve your inquiry very fast once you had processed the first transaction.

Already 2 days after the first transaction your agreement was approved, so it was a huge priority from our side.
We had a follow-up dialogue with some constructive feedback, and we have taken it into consideration for future merchants.

The case however was resolved and money was paid out fairly quickly.

We wish you all the best in the future.
Team pensopay

Rated 5 out of 5 stars

Super service og hurtig ekspedition…

Super service og hurtig ekspedition ifbm. med skift til PensoPay 🚀

September 20, 2022
Unprompted review
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Reply from pensopay

Hej Kristian,

Tusind tak for din anmeldelse.
Vi er rigtig glade for at du har haft en god oplevelse med at skifte til os :) Vi sætter stor pris på din anbefaling - og velkommen til familien :D

Du ønskes en dejlig dag.

Med venlig hilsen
pensopay

Rated 5 out of 5 stars

YOU ROCK🤘

Jakob Storgaard, Tine Radoor, Michael Bierfeldt og Amina you guys rock! 🤘
og self. også resten af teamet!
Bring the cake!🎂

May 18, 2022
Unprompted review
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Reply from pensopay

Hej Raza,

Tusind tak for din anmeldelse!
Vi er rigtig glade for at du har haft en god oplevelse med - de er nogle seje medarbejdere og de sætter stor pris på din ros. Tak for anbefalingen.

Du ønskes en rigtig dejlig dag.

Med venlig hilsen
Pensopay

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Rated 5 out of 5 stars

Is there a place to give 6 stars?

I am new at e-commerce and I am so grateful for the help given by the entire pensopay team. Prompt service and insightful dialog on a multitude of topics. I wish I could give them 6 stars.
B.T. - 4guys.dk

February 15, 2022
Unprompted review
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Reply from pensopay

Hi Brad,

Thank you very much for your great review.
We are really happy that you have had a good experience and we appreciate your recommendation.

Team Pensopay wish you a very nice day!

Rated 5 out of 5 stars

Great support

Great support! Fast, responsive, and super helpful.

Thank you, Kenneth and Tine!

September 13, 2021
Unprompted review
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Reply from pensopay

Hi Rokas,

Thank you for your review.
We are happy to hear that you had a good experience and we appreciate your recommendation.

We wish you a nice day.

Best regards
Pensopay

Rated 5 out of 5 stars

Super speedy service

Giving 5 stars for service and speedy replies to any questions I threw at them. Got my application approved literally in a couple of days (compared to weeks of waiting at another company). My webshop is not yet online but I can find no fault in their application form and service and definitely SPEED! Great work!

Want to add to this, I've been using PensoPay now for almost a year. Their customer support really ROCKS! any time I send an email I get an answer within hours. Even when you would not expect anyone to be there anymore. Very appreciated.

December 16, 2019
Unprompted review
Rated 5 out of 5 stars

Always good and competent service

Always good and competent service, quick, to the point and with an understanding for me, a customer without much "webshop knowledge" I highly recommend PensoPay.

Lise Meijer, (Lise Meijer - Creative Vitamins, solo entrepeneur)

May 9, 2018
Unprompted review
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