Easy to design, prompt delivery our customers love the pens we give away on the courses we offer. This particular pen the imprint is a bit on the small size in comparison to some of the other pens we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
Company replied
The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
Company replied
Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
POLISH PRISON PENS
I hand out the pens made by Pens.com as rewards to the inmates of Polish prisons who have entered my annual short story contest -- now in its 10th year. The pens are creative (this year I ordered the ones with the twiddly dice on them) and the service is always prompt and efficient.
September 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pleasure to deal with once again
September 4, 2026
Reply from Pens.com UK
Hello Darryl,
Thanks so much for your continued support! We're glad to hear it was a pleasure dealing with us again. We look forward to assisting you on your next order.
Pens.com
I wouldn’t use this lot to deliver the trash.
I paid for 150 pens on the 21st August. They were supposed to be delivered on the 1st September, then 2nd September, Then 3rd September, the 4th September. Guess what, today is the 4th September and no pens. I then get the latest lie and the delivery is planned for the 7th September. Completely useless, and no sign of pens. Don’t do it, go elsewhere!!
August 21, 2026
Postage costs are ridiculous…
The glasses cloths were well printed and look good and arrived very quickly. However, the postage costs were exorbitant for such a light parcel.
September 3, 2026
LATE DELIVERY
Been awaiting delivery now for over 2 week, UPS your delivery partner email me daily putting back a day .
Needed Pens for an event i had sponsored so was a give a way on table places but this has now passed as of Tuesday .
Still awaiting the delivery which i am totally unhappy about
September 3, 2026
Excellent service
The pens and printing were exactly as shown in the illustration. They were printed and dispatched very quickly.
August 31, 2026
Great product
Great product, fast delivery, ordered a few times now and the quality is fantastic.
Thank you
August 29, 2026
Reply from Pens.com UK
Hello,
Thank you! We love hearing from returning customers, so it’s great to know you’ve ordered from us a few times and the quality has stayed consistently high.
Fast delivery and a great product that’s exactly what we aim for. Thanks for coming back to us!
Pens.com
Good quick service and good prices.
August 29, 2026
Reply from Pens.com UK
Hello,
Thanks for the lovely feedback! We’re glad we could get your order to you quickly and at a price that worked for you.
We appreciate your business and hope to see you back again soon!
Pens.com
very fast service
very fast service. We ordered the mugs. They are very substantial and the print is very clear.
Great statement to make when serving customers a drink.
August 31, 2026
Reply from Pens.com UK
Hello,
Thank you for the great review! We’re so pleased you’re happy with the mugs it sounds like they’re making quite an impression when you’re serving customers.
A good-looking mug with a clear logo is a simple touch, but it definitely gets your brand noticed. And we’re glad the quick service made the experience even better!
Thanks again for choosing us.
Pens.com
Reply from Pens.com UK
Hello,
Thank you for your review! We’re glad you’re happy with the quality of the pens and that they arrived within the expected timeframe.
We really appreciate your order and hope the pens are a hit with everyone who gets their hands on them!
Pens.com
Pens.com
Quick delivery
Quick delivery, excellent product - just as advertised and great customer service
August 30, 2026
Reply from Pens.com UK
Hello,
Thank you for the lovely feedback! It’s great to hear the product arrived quickly and was exactly what you expected.
And we’re especially pleased our customer service team could help along the way. We really appreciate you taking the time to leave us a review!
Pens.com
Always buy my pens from pens.com
Always buy my pens from pens.com. My customers love them and they always have my number in their hand
August 28, 2026
Reply from Pens.com UK
Hello,
That’s exactly what we love to hear! 😊 Knowing your customers are using the pens and keeping your number close at hand means they’re doing their job perfectly!
Thank you for choosing Pens.com time and time again. We really appreciate your support and hope to keep your customers stocked up for many more years to come!
Pens.com
Always very quick delivery
Always very quick delivery. We have had many orders of pens from this company . Never any complaints . Just received our latest notebooks and pens . Guests are very pleased to receive them . Also not too pricey .
Erikas bed and breakfast
August 29, 2026
Reply from Pens.com UK
Hello,
Thank you for sticking with us over the years it really means a lot!
It’s great to hear that our pens and notebooks are going down well with your guests. We love knowing that something as simple as a good pen can make a nice little impression, especially when it arrives quickly and doesn’t break the bank!
Thanks again for your continued orders and for taking the time to share your experience. We’ll keep doing our best to make the next one just as smooth.
Pens.com
Excellent service and very prompt…
Excellent service and very prompt delivery from placement of PO.
August 27, 2026
Reply from Pens.com UK
Hello,
Thank you for your fantastic review! We’re delighted to hear that you were pleased with our service and that your order was delivered promptly.
We really appreciate your feedback and look forward to serving you again in the future!
Pens.com
I have had a number of orders with…
I have had a number of orders with Pens.com. Every order has been perfect. Their support team has even corrected the font style I have used to one that they know would suit the item. Thank you. Highly recommend.
August 28, 2026
Reply from Pens.com UK
Hello,
Thank you so much for your wonderful review and for your continued support! We’re delighted to hear that you’ve had such positive experiences with your orders from Pens.com.
It’s especially lovely to hear that our support team has been able to help with font selections and make recommendations that complement your items. We truly appreciate your trust in us and your kind words.
Thank you for recommending Pens.com we look forward to helping you again with your future orders!
Pens.com
Always done with ease
August 24, 2026
Reply from Pens.com UK
Hello,
Thank you for your review!
We're delighted to hear that everything was handled with ease. Providing a smooth and hassle-free experience is always our goal, and we truly appreciate your feedback. We look forward to assisting you again in the future!
Kind Regards,
Pens.com
Reply from Pens.com UK
Hello,
Thank you for your kind feedback. We're delighted to hear that you find our products consistently well-made and personable. Your support is greatly appreciated, and we look forward to continuing to meet your expectations.
Kind Regards,
Pens.com
Reply from Pens.com UK
Hello,
Thank you for your feedback.
We're delighted to hear that you find our products to be high quality and fairly priced. Your support means a great deal to us, and we appreciate you taking the time to share your experience.
Kind Regards,
Pens.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.