Peleton Reviews 

Reply from Peleton

Apr 21, 2026

Hi Laura

Thank you for taking the time to leave a review – and we're glad to hear the email communication has been good!

Regarding the dispatch time, we did notify customers of longer processing times, and we're sorry if the wait felt frustrating.

As for the import duty – you're absolutely right that this should be clearer. The UPS shipment was held until the customs fee was paid, which is something we do cover in our delivery terms, but we fully take on board your feedback and will work on making this more prominent during the ordering process for UK customers.

We appreciate your patience and hope you'll enjoy your prints when they arrive!

Best, Jesper
Founder @ Peléton

Reply from Peleton

Updated Feb 26, 2026

Hi Matthew,

Thank you for your review. We apologize for any frustration caused. We make sure to inform our customers about import taxes both before and after the purchase, so that you are aware of the total cost. Import taxes are clearly mentioned on our website, both during the checkout process and in our policy page, to ensure transparency.

We understand that this can be frustrating, but we aim to provide a clear and honest experience for all our customers.

I can't find your order based on your name on Trustpilot. Please contact us with the Trustpilot review as a reference.

Best, Jesper
Founder of Peléton

Reply from Peleton

Feb 11, 2026

Hi Annabel,

Thank you for your review.

As informed by our customer service, “Free framing – ready to hang” does not mean that a complimentary frame is included with the poster. We also state everywhere it mentions our free framing service that it's applicable to orders having a poster and a matching frame.

As we understand that this may have been perceived differently and we will take this feedback serious, this has been clarified in our communication with you.

We would also like to point out that we do not offer frames in the size you ordered, which is why this was not an option during purchase.

Based on this, we’re a bit confused as to how this remains an issue, as you have received exactly the product you ordered and paid for.

Regarding shipping and import fees, we clearly state on our website: “Shipping prices appear at checkout. For orders outside the EU, customs duties may apply, for which Peléton is not responsible.” Unfortunately, these fees (including for Switzerland) are determined by local authorities and are beyond our control.

We’re sorry to hear that your experience felt frustrating – that is never our intention. We always aim to be transparent and helpful, and we regret that you did not feel that way in this case.

All the best,
Camilla from Peléton

Reply from Peleton

Jan 23, 2026

Thank you so much for your lovely review
We are really happy to hear that the artwork looks even better in real life and that you are pleased with the quality and packaging.

Thank you for taking the time to share your experience.

Best regards
Jesper
Founder of Peléton

Reply from Peleton

Dec 29, 2025

Thank you so much for your kind review Diane 😊

We’re really happy to hear that both you and your granddaughter loved the prints, and that everything arrived quickly and safely. That means a lot to us.

All the best,
Camilla from Peléton

Reply from Peleton

Oct 24, 2025

Hi Kerstin,
Thank you so much for your kind words – we truly appreciate it and are so happy that you had a great experience with us.

All the best,
Jesper
Founder of Peléton

Reply from Peleton

Jul 27, 2025

Hi Eva,

Thank you so much for your kind words – and for giving us the chance to make things right after the glass broke during transport. We're really happy to hear that you felt well taken care of and appreciated the personal touch – that means a lot to us.

Also thrilled to hear you’re happy with the quality of the art prints. We can’t wait to pack your next order!

All the best,
Jesper, Peléton

Reply from Peleton

Jul 28, 2025

Hello Lars 😊 Thank you very much for your kind review. We're glad that you had a good experience with us.

Reply from Peleton

Mar 10, 2025

Hi Hannah,

Thank you so much for your kind review! It truly means a lot to us ⭐️ We’re so happy to hear that you love the quality of the posters and that you’ve had a great experience with our customer service – just as it should be!

Hope you enjoy your new posters.

All the best, Caroline from Peléton

Reply from Peleton

Jan 23, 2025

Hi Brendan,

Thank you so much for your words! It truly means a lot to us that you’re happy with both your print and our service.

Wishing you (and your wife!) lots of joy with your new art print. And if you ever need another special piece, we’re always here to help.

All the best, Mathilde from Peléton.

Reply from Peleton

Aug 1, 2023

Hi Claire,

Thank you for your positive feedback! We're thrilled to hear that you were satisfied with our fast shipping and the high quality of our prints. We look forward to serving you again in the future.

Best regards,
Jesper @ Peléton

Reply from Peleton

Sep 27, 2023

Hello,

Thank you for the positive feedback! We're thrilled to hear that you had a good experience with our service. It's our priority to ensure that every interaction you have with Peléton is a pleasant one. We appreciate your support and look forward to serving you again in the near future.

Warm regards,
Jesper from Peléton

Reply from Peleton

Updated Mar 3, 2023

Edited the March 3th:
Dear Rachel, after our conversation from February I am happy that we found a solution that you were happy with 😊. Therefore, we hope you still want to shop with us in the future.

All the best, Jesper

Original message:
Dear Rachel, thank you for your review. It means a lot. We apologize for your experience with the frame. We strive to provide our customers with quality products and understand that we may have fallen short in this case. I have contacted you through email and hope to find a good solution in corporation with you.

Best, Jesper
Founder at Peléton

Reply from Peleton

Oct 3, 2023

Hi Johann,

Thank you for the kind words! We're thrilled to hear you enjoyed our service and the quality of our products. We always strive for excellence, and your feedback is truly appreciated. Hope to serve you again soon!

Best wishes,
Jesper from Peléton 😊

Reply from Peleton

Nov 9, 2023

Tak for din feedback, Pernille! Det er fantastisk at høre, at du er tilfreds med kvaliteten af vores produkter. Vi sætter stor pris på din støtte og ser frem til at betjene dig igen.

Mange hilsner,
Jesper fra Peléton