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PawChamp Reviews 

21,059
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,994 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and the quick, highly practical advice provided during personalized training sessions. People deeply appreciate the consistently supportive communication, patience, and clear guidance that make addressing various pet behavior issues completely straightforward. However, some people mentioned experiencing notable difficulties with website navigation and managing their online user accounts on the platform. A few reviewers also noted serious frustrations regarding unexpected charges and complicated subscription cancellation processes. Additionally, a small portion of users pointed out delayed email support responses when trying to resolve urgent inquiries.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for offering excellent advice, patient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

User experience

Consumers find user experience to be positive, highlighting that the platform offers a great starting point... See more

Response time

Customers had positive experiences with response time, frequently praising agents for offering fast, clear,... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the speedy, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Alex has always been a dog who didn't listen. I wanted her to be obedient but she always used to act hyperenergetic. Paw champ took 1 month and made her the good girl she always was. She listens to my... See more

Company replied

Rated 4 out of 5 stars

I was able to tell Lisa one of the experts my problem and she provided feedback and offered to send a training plan for my dogs reactivity. She also said I could provide video evidence to give more of... See more

Company replied

Rated 4 out of 5 stars

Lisa is very helpful, and reply is clear and quick, easy to understand, and informative. I've just started talking with her, and don't know her well yet, but I can see how this working relationship ca... See more

Company replied

Rated 4 out of 5 stars

Easy to follow instructions at our own pace. Tracking done automatically. The tracking of day-to-day notification is motivating to us. Kaya our 16-month old Blue Heeler approves this message.

Company replied


Company details

  1. Dog Trainer

About PawChamp

Written by the company

Welcome to Paw Champ, where your dog's journey to obedience and happiness begins! 🐾

Our comprehensive online dog training platform offers expertly crafted courses, engaging lessons, and personalized plans for every pup. From basic obedience to advanced tricks, we empower dog owners to foster a strong bond with their furry companions.

Unleash the champion in your pawed friend – join Paw-Champ today!

✅ Expert-Designed Training Programs: Developed by experienced dog trainers and behaviorists, our programs cover everything from basic commands to advanced behavior correction.
✅ Personalized Learning Plans: Tailor your dog’s training program based on their age, breed, temperament, and your specific goals.
✅ Comprehensive Dog Care Education: Access resources on puppy care, health tips, senior dog care, shelter dog rehabilitation, and more.
✅ Positive Reinforcement Approach: We focus on humane, science-backed methods that help dogs learn in a fun, encouraging environment.
✅ 24/7 On-Demand Access: Train anytime, anywhere, at your own pace, with access to a wide library of videos, guides, and interactive lessons.
✅ Behavioral Correction Support: Get help with common behavioral issues like barking, jumping, chewing, and more, with step-by-step guidance.

🐕 In case of any questions feel free to contact our customer care team at support@paw-champ.com

🌐 To visit our contact page CLICK HERE

Start Training Your Dog with PawChamp

Written by the company

7 days are enough to see if our plan meets your needs
At PawChamp, we’re dedicated to helping pet parents around the world build stronger bonds with their dogs through effective training, behavior guidance, and comprehensive dog care education. Whether you're raising a new puppy or addressing behavioral issues with your older dog, our platform offers tailored learning programs designed to fit the unique needs of you and your furry friend.

A 24/7 dog trainer in your pocket!

Learn and train your dog whenever it works best for you!

Learn and train your dog whenever it works best for you!
You can access the platform anytime from your mobile device or personal computer.

Contact info

Promotion box for PawChamp

Welcome to the Personalized Dog Training

Take a quiz to get a personalized obedience training plan for your dog

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(21,059)

7,451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a good dialogue and came up with…

We had a good dialogue and came up with a solution to try.

November 4, 2026
PawChamp logo

Reply from PawChamp

Dear Deborah,

Thank you for your review!

I'm glad your conversation with our support team ended with a solution you're keen to try. I hope the approach works well for you and your dog, and I'd love to hear how it goes.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Teresa was more than helpful to set up…

Teresa was more than helpful to set up a schedule with me to start training I followed day 1 first walk and Jaxson did both businesses Easy to follow and very helpful to me to be organized. Thanks Teresa.

November 4, 2026
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

I'm so glad Teresa helped you set up a schedule that's easy to follow, and it's great to hear that Jaxson did both businesses on the first walk. Getting organized from day one makes a real difference, so I'll pass your kind words on to Teresa.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

PawChamp offers products and solutions…

PawChamp offers products and solutions designed to make everyday life more enjoyable for pets and their owners. Its focus on pet care and convenience makes it a useful destination for people looking after their furry companions. A great choice for exploring practical pet-related products!

November 4, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Scarlett,

Thank you for your review!

Thanks so much for sharing! There's nothing better than a happy dog. PawChamp is a dog training program built on positive, science-based methods, and I'm here whenever you and your dog are ready to learn something new together.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Very quick to respond and address my…

Very quick to respond and address my issues and questions.

November 4, 2026
PawChamp logo

Reply from PawChamp

Dear Lysa,

Thank you for your review!

I'm glad to hear the support team was quick to resolve your issues and questions. Fast, clear answers matter, and I'll make sure the team hears about your feedback.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Lisa was great!

Lisa was quick to respond even late in the evening, and she was able to give me a helpful plan to approach house soiling issues

November 3, 2026
PawChamp logo

Reply from PawChamp

Dear Andrew,

Thank you for your review!

I'm glad Lisa was quick to respond, even in the evening, and that her plan gave you a clear way to approach the house soiling issue. I'll share your feedback with her.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 1 out of 5 stars

I wish I could give this company ZERO…

I wish I could give this company ZERO stars. I signed up and was never able to use the product because they sent me a link to an APPLE product. I don't use Apple products so was never able to connect. And they refused to refund ANY of my money -instead offering a longer term at no extra charge. Give me a break. SCAM!

October 16, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Kathryn,

Thank you for sharing your review. 

I’m sorry for the misunderstanding and frustration, especially regarding your inability to access the service and the refund outcome.

Please note that PawChamp is available on both iOS and Android, and you can also access your account through our website using a tablet or computer, however, I am sorry this was not clear at the very beginning. 

I've sent you an email from reviews-trustpilot@paw-champ.com to help resolve the issue of accessing your training and the refund concerns — please check your inbox (and your spam folder, just in case).

Once you reply, I'll personally make sure this gets sorted.

Emily from PawChamp 🐾

Rated 5 out of 5 stars

Good advice tailored to what she was…

Good advice tailored to what she was told about the dog.

November 3, 2026
PawChamp logo

Reply from PawChamp

Dear Tracey,

Thank you for your review!

I’m glad the advice felt tailored to your dog and the information shared about her.

If you have any questions, I’m always happy to help!

Best regards,
Emily from PawChamp

Rated 4 out of 5 stars
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

I'm glad to hear you found the help you were looking for. Our experts and support team are available 24/7 whenever you have more questions about your training.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Fast answer and specifc questions for…

Fast answer and specifc questions for my dog

November 2, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Adi,

Thank you for your review!

I'm glad you got fast, specific answers to your questions about your dog. Our training experts are available 24/7 by chat and email, so help is there whenever a question comes up.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 4 out of 5 stars

How to cancel

The assistant solved my problem

November 1, 2026
PawChamp logo

Reply from PawChamp

Dear Kim,

Thank you for your review!

I'm glad to hear your question got sorted out, Kim. Thanks for taking the time to let us know how it went.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Handled very quickly with immediate…

Handled very quickly with immediate communication

November 1, 2026
PawChamp logo

Reply from PawChamp

Dear Cathy,

Thank you for your review!

I'm glad your request was handled so quickly and that you heard back straight away. Fast, clear communication is something I care about, and it's great to know it made a difference for you. Our support team is available 24/7 whenever you need them.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

The platform is good and works…

The platform is good and works efficiently.

October 2, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Stewart,

Thank you for your review!

I'm glad to hear the platform is working well for you and that it runs efficiently. Thank you for taking the time to share your experience.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Ave was great with her suggestions on…

Ave was great with her suggestions on helping my dog with his constant barking

October 31, 2026
PawChamp logo

Reply from PawChamp

Dear Teresa,

Thank you for your review!

I'm glad Ave's suggestions on your dog's barking have given you a helpful starting point. Barking can be a tough habit to work through, so it's great that you're getting expert guidance. I'll make sure Ave hears how much you appreciated her help.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 4 out of 5 stars

Very helpful and understand

Very helpful and understand

October 31, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

I'm so glad you found PawChamp helpful and easy to understand. I hope your training keeps going well with your dog.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Advise is very helpful noticed a little…

Advise is very helpful noticed a little improvement but it will take time I know think Gus needs more rest during the day & noticed its mostly in living room when Im sat down not in the kitchen because he knows the treat cupboard is there!

October 31, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Paula,

Thank you for your review!

I'm glad you're already seeing a little progress with Gus. Training really does take time, and your observation about rest and where the changes are showing up is a useful thing to keep in mind as you continue. Our experts are available 24/7 if you'd like to talk through any part of Gus's training.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Only just started using this company…

Only just started using this company but so far seems a good asset to dog training. Expert advice clear and easy to follow.

October 30, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Eunice,

Thank you for your review!

I'm glad to hear the expert advice has been clear and easy to follow from the start. Straightforward guidance makes training feel much more manageable, and I hope it keeps helping you along the way.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 5 out of 5 stars

Dana listened and responded to what I…

Dana listened and responded to what I was saying. Gave me some good things to try with my little renegade.

October 30, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

It's great to hear that Dana took the time to listen and gave you ideas to try with your little renegade. I'll pass your kind words on to Dana, and I hope the new approaches help you both along.

If you have any questions, I'm always happy to help!

Best regards,
Emily from PawChamp

Rated 1 out of 5 stars

Not worth it as the fees hit hard and…

Not worth it as the fees hit hard and are automated so they will not give you a refund even if you didn’t actually use the product. Very disappointed with this

October 29, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Georgia,

Thank you for taking the time to share your feedback.

I would like to gently clarify that we do not charge any hidden fees on top of our listed prices. I also want to share that we strive to be transparent with our pricing, and the information about the membership is presented to customers on the payment screen before purchase. Our membership renews automatically until canceled, just like every other products. To cancel the membership, simply contact our support with the email you used during registration with us,

Just to clarify, the registration on our website includes several detailed steps: you completed a personalized quiz about your dog, confirmed your email and selected a membership plan.

I sincerely regret that this caused any disappointment. I've requested your contact details through Trustpilot so I can help with this issue by email. You can also write to me directly at reviews-trustpilot@paw-champ.com

As soon as I hear from you, I'll personally look into this and get back to you.

Emily from PawChamp 🐾

Rated 1 out of 5 stars

Do NOT sign up for PawChamp

Do NOT sign up for PawChamp. I forgot I signed up just to check it out. They ripped over $73 out of my account (I am a pensioner) and flatly refused to reimburse. They kept banging on about what did I think of them etc. etc., and all I wanted was my money back. They are not even Australian! PawChamp is no better than any other source of information for dog training and care. Avoid them like the plague. If I could I would set my dog on them!

October 30, 2026
Unprompted review
PawChamp logo

Reply from PawChamp

Dear Laurian,

Thank you for sharing your review. 

I’m truly sorry to hear about your experience, especially knowing that the amount charged has caused you financial stress. We understand how upsetting unexpected charges can be, and we sincerely apologize that you felt your concerns weren't properly heard when you contacted our team.

We certainly don't want any of our customers, particularly those on a pension, to feel financially burdened by our service. I’m sorry that we couldn't meet your expectations regarding the refund. I’d really appreciate the opportunity to review your case again and see whether there is anything further we can do to help.

Regarding your concerns about our location, PawChamp is an international online service, and we understand that this may not have been what you expected.

I've sent you an email to help with the refund request — please check your inbox (and your spam folder, just in case).

Once you reply, I'll personally make sure this gets sorted.

Emily from PawChamp 🐾

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