Pastry Depot Reviews 

432
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the specialized baking products and express deep satisfaction with the remarkably fast, secure delivery service provided. Consumers note that ordered items consistently arrive exceptionally well-packaged and in pristine condition, making it wonderfully easy to reliably source hard-to-find professional ingredients. However, some people mentioned frustrating issues with expensive shipping fees or significant delivery delays that seriously disrupted their daily baking plans. A few reviewers also experienced unexpected problems with customer support regarding the strict shipping choices required during extreme weather conditions.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the excellent quality, great... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Order

Clients share positive opinions on order, highlighting easy online ordering and fast shipping. Consumers... See more

Price

Users describe ambiguous interactions with price, as many consumers highlight excellent product costs, fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They ship everything super quick, and my shipments always arrive as advertised. Plus they have great prices. I often purchase their white chocolate pearls, and I literally can't find them for a better... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with my order from The Pastry Depot. I bought the Mona Lisa Milk Chocolate Flakes and they arrived very quickly, extremely well packaged, and in perfect condition. It’s clear... See more

Company replied

Rated 5 out of 5 stars

Needed this particular chocolate for my restaurant. I paid a bit more than I would from my regular purveyor (who was out of stock), but it arrived faster than expected, amazingly packaged, and I coul... See more

Company replied

Rated 5 out of 5 stars

The Pastry Depot offers a great selection of premium quality products for baking and chocolate production. I just received my first order of dark chocolate truffle shells, they arrived via UPS , were... See more

Company replied


Company details

  1. Baking Supply Store
  2. also in
  3. Chocolate Shop
  4. Pastry Shop

Written by the company

The Pastry Depot opened its doors in 2017, providing pastry supplies and products to enthusiasts and industry professionals alike. Chef Frances Coffey established The Pastry Depot to fulfill the need in the Atlanta area for access to high-quality pastry products, without the requirement of a membership or account with a large distributor. The Pastry Depot offers a public brick & mortar retail store, online shop with shipping across the USA, and wholesale accounts for local Metro Atlanta businesses. As a family and female-owned company, The Pastry Depot takes pride in providing its customers with the best service and products. Combining expertise of chefs on-staff with the shopping experience of a boutique shop, the goal of The Pastry Depot is to inspire those passionate about pastry by showcasing the professional-grade products available on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

432 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(432)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, fast delivery and very well thought out packing. Arrived in perfect condition. Cant tell you how many times Ive received products from other companies that don’t make it in one piece.

October 27, 2026
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Reply from Pastry Depot

Hi Ian - Thank you so much for your business and kind review. Our shipping team does a really great job of taking care when packing customers' orders - we are so glad to hear your products arrived to you safe and sound. We look forward to helping you with your future pastry needs!

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Rated 4 out of 5 stars

The one thing I wanted wasn't available…


The one thing I wanted wasn't available though it said it was on the website. But I didn't find out until after my order was placed.

October 18, 2026
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Reply from Pastry Depot

Hi Lisa - Thank you for your review. Unfortunately, there was an inventory discrepancy with the item you purchased and we apologize for any inconvenience this may have caused. We do understand how frustrating that can be and hope you will give us a second chance in the future. Please let us know if there is anything we can do to help you with your future pastry needs!

Rated 5 out of 5 stars
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Reply from Pastry Depot

Hello Marina - Thank you so much for your review. We are happy to see you are satisfied with your shopping experience and look forward to serving you again.

Rated 5 out of 5 stars

The timely matter the package was…

The timely matter the package was delivered and the packaging was awesome.

October 17, 2026
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Reply from Pastry Depot

Thank you for your review, Sayda! We are so glad to hear you had a great Pastry Depot experience and look forward to helping you with your future pastry needs.

Rated 5 out of 5 stars

Accommodating

Accommodating to my request to delay shipment so I could get past a few days of extra hot weather. Very responsive as well.

October 15, 2026
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Reply from Pastry Depot

Hi Anne - Thank you so much for your review! We were happy to hold your order for you and are so glad to hear you are happy with your purchase. We look forward to helping you again!

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Rated 5 out of 5 stars

Needed this particular chocolate for my…

Needed this particular chocolate for my restaurant. I paid a bit more than I would from my regular purveyor (who was out of stock), but it arrived faster than expected, amazingly packaged, and I couldn't be more pleased. Thanks Pastry Depot!

October 13, 2026
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Reply from Pastry Depot

Thank you so much for your review, Brian! We are so glad to hear you are happy with your first Pastry Depot shopping experience and look forward to being able to serve you again.

Rated 5 out of 5 stars

Very friendly and prompt service thanks…

Very friendly and prompt service thanks so much!

September 28, 2026
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Reply from Pastry Depot

Hi Ashley - Thank you so much for your review. We love taking care of our customers and look forward to helping you with your future pastry needs.

Rated 4 out of 5 stars

Well I chose second Air day

Well I chose second Air day, it was pretty quick!

September 28, 2026
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Reply from Pastry Depot

Thank you for your review, Ania! We aim to get our customers' orders to them as fast as possible and are glad to you hear yours arrived quickly. Please let us know if there is anything we can do to give you a five star experience next time!

Rated 5 out of 5 stars

Excellent products at good prices

Excellent products at good prices. Quick shipping with well-packed materials so they arrive in good condition.

September 27, 2026
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Reply from Pastry Depot

Thank you for the review, Jennifer! Our team works hard to give our customers the best products and pack them carefully ensure they arrive in great condition. We are so glad to hear you are happy with your Pastry Depot experience!

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Rated 5 out of 5 stars

Excellent service

Excellent service, quick shipping, good quility product.

September 29, 2026
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Reply from Pastry Depot

Hi Viktoria - Thank you so much for your review! We aim to provide our customers with the very best products and service, so we are thrilled to know you had a great Pastry Depot experience. We look forward to helping you with your future pastry needs!

Rated 5 out of 5 stars

Delivered in good time

September 28, 2026
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Reply from Pastry Depot

Hi John - Thank you so much for your order and review! We are so glad to hear you are happy with your Pastry Depot shopping experience and look forward to serving you again.

Rated 5 out of 5 stars

Fast response

Fast response, quality product that came unbroken....and taste taste taste is wonderful! I will be using them many more times in the future!

September 28, 2026
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Reply from Pastry Depot

Thank you so much for the thoughtful review, Elise! We love the Moda tart shells too. We are so glad to hear you are happy with your purchase. Please reach out if we can help you with your future pastry needs!

Rated 4 out of 5 stars

chocolates melt

September 5, 2026
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Reply from Pastry Depot

Thank you for the review and order, Lin! Our team takes extra care when packing customers' orders and do our best to protect chocolate from melting, however it is hard to prevent when shipping Ground from our warehouse in Atlanta all the way to California. This is why we have our warm weather shipping disclaimer on all temperature-sensitive products and reached out to you prior to shipping your order to remind you of the melting risk and give you the opportunity to upgrade your shipping method. Please do not hesitate to reach out to us prior to placing your orders if you would like assistance determining which shipping method is best for you and your products - we are always happy to help!

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Rated 5 out of 5 stars

Arrived in good time and product is as…

Arrived in good time and product is as described

September 5, 2026
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Reply from Pastry Depot

Hi Lily - Thank you so much for your order and review. We work hard to ensure our customers get their orders quickly and in good condition, so we love hearing you are happy with your experience. We hope to help you with your future pastry needs!

Rated 5 out of 5 stars

Excellent service

Excellent service, great product!

September 1, 2026
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Reply from Pastry Depot

Thank you for your review, Pat! Our team aims to give our customers the very best service and products available. We are so glad to hear you are happy with your Pastry Depot experience!

Rated 5 out of 5 stars

Shipping was speedily and very well…

Shipping was speedily and very well packaged, not one tart broken, Awsome!!!

September 1, 2026
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Reply from Pastry Depot

Hi Clinton - Thank you for your business and the kind review! We are so glad to hear your tart shells arrived quickly and in great shape. We look forward to serving you again soon!

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Rated 5 out of 5 stars

They ship everything super quick

They ship everything super quick, and my shipments always arrive as advertised. Plus they have great prices. I often purchase their white chocolate pearls, and I literally can't find them for a better price anywhere else.

September 2, 2026
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Reply from Pastry Depot

Hello Matthew, thank you so much for taking the time to leave us such a lovely review! We’re so happy to hear that you’ve had such a great experience with our shipping, pricing, and products. We’re especially happy to be your go-to for white chocolate pearls! Thank you for choosing us, we truly appreciate your business! Please reach out to us with any questions or product requests, we are happy to help!

Rated 5 out of 5 stars

Great experience

Quick delivery. Great price.

September 1, 2026
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Reply from Pastry Depot

Hello, thank you so much for your review! We’re so glad you were happy with the quick delivery and our pricing. In a time where everything is going up we try to provide the best prices we can to all our customers. We truly appreciate your business and look forward to assisting you with all future orders!

Rated 5 out of 5 stars

Product arrive on time and in good…

Product arrive on time and in good condition. Staff very helpful about when out of stock items would be available

August 31, 2026
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Reply from Pastry Depot

Hello Peter, Thank you so much for your kind review! We’re thrilled to hear that your order arrived on time and in good condition. We’re also glad our team could help provide updates on the out-of-stock items. I was one of the staff members who was able to assist you and it was my pleasure! We truly appreciate your patience and your business, please don't hesitate to reach out with any questions in the future, we are happy to help.

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