Pak Cargo Services Reviews 

99
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff is very professional, helpful, and friendly during the collection and booking process, making the initial steps smooth. Many people appreciate the reliable doorstep delivery and how securely their belongings are handled from start to finish by the team. However, some customers also noted severe delays, explaining that certain shipments took several months or even a year to arrive at their destination. Reviewers also expressed deep frustration regarding missing items, damaged boxes, and extremely poor communication when attempting to reach customer support for assistance.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide split in opinions. While some... See more

Service

Reviewers share mixed opinions regarding the service. While many customers praise the prompt communication,... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the process. Reviewers note that... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pak Cargo Services since 2015, and they’ve always been solid. Professional, efficient, and easy to deal with, they genuinely care about getting things right. Every shipment I’ve sent h... See more

Rated 5 out of 5 stars

Super easy to deal with from start to finish! I got a quote easily in the beginning and arranged pick up. The pick-up was smooth and i constantly message for updates from that point which were always... See more

Rated 5 out of 5 stars

We had our bike box transferred from bristol to Manchester Airport via Pak Cargo. Good reliable service they went above and beyond. Highly recommend Pak Cargo. I will definitely be using you again.... See more

Rated 5 out of 5 stars

Very professional service. Good guidance on packing and pricing. Patient at explaining on how and what happens to your parcels on their side. They got it perfect and I will recommend them to al... See more


Company details

  1. Courier and Delivery Service
  2. Container Service
  3. Exporter
  4. Shipping and Mailing Service
  5. Storage Facility

Written by the company

We provide an afordable door to door Air and Sea cargo service to Pakistan, based in Bristol and London we send all over the UK. You can Send clothes, parcels and gifts & much more


Contact info

3.4

Average

TrustScore 3.5 out of 5

99 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(99)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pak Cargo Review

Very pleased with the service provided, from start to finish, for sending parcels to Pakistan both by sea and air. Parcels arrived ahead of time and in same condition as sent. Highly recommend.

9th March 2022
Once again, I used this service for air & sea cargo. Once again, excellent service, highly recommend.

8th February 2024
Third time I used this service for delivery of my cargo by air. Again it was delivered on time. I did not encounter any issues.

February 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Reliable, Affordable & Always Supportive!

I’ve been using Euro Pak Cargo since 2020, and they have never let me down. They are the most reliable, supportive, and accommodating cargo service I’ve come across. Whether it’s last-minute shipments or specific requests, they always go the extra mile to help.

Not only are they cost-effective, but their professionalism and efficiency make the whole process smooth and stress-free. I highly recommend them to anyone looking for a trustworthy cargo service! 🚛📦✨

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Phone operator with zero etiquette

Bad experience!! Extremely poor customer services on the phone desk @ 02074584422.

I have called at this number and the lady who attended the call has poor phone etiquettes, was loud, had attitude and was not considerate or had listen me well.
My parcel was late for over 4-5 weeks.

Delay is okay as things not always go as planned however the phone operator needs to be replaced if company wants more customers.
Not using this service due to the bad customer service over the phone !

October 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Order 9154

Order 9154 Item collected from my place 09th October and till today 30th Jan 2025 not delivered. when I called the number 02074584422 answer is delayed due to some random reasons when asked for evidence for those Randoms reason no reply told to email. when I said as per tracking its showing with local courier but its showing since last 3 days no update I was told to call them myself when I question why should I call them I paid the service to you you should chase it up. rude and unprofessional staff and misleading

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional customer service, stolen goods and delayed delivery

Unprofessional customer service, Stolen Items and Delayed Delivery
I had the worst and horrible experience with this delivery service. We sent the items on the 10th October and still chasing it up for update. First delivery was late then valuable stuff were missing when it arrived.

Every time I tried to contact their customer service, I had a rude attitude from their admin team and felt like they are accusing us for sending valuable item with them. If that was the case why they didnot mention anything on pick up . Their attitude
was that they are only responsible to send , if it doesnot arrive on the other side they are not responsible . This level of negligence and unprofessionalism is unacceptable.

I would never recommend their service to anyone!

Such a professional Reply from 😡why these people are allowed to operate
pak cargo

Hi Nazia
Sorry to hear that you got your 4 bags and your half stuff was inside also you guys never mentions it’s new stuff and it was not insurance or anything we are just expecting old clothes and Chaneged £1.25 per kg no insurance people are sending used clothes which are not wearables anymore in uk so they send to poor people we have sent you 4 bags your staff was inside as you guys told now
In Pakistan custom has right to check the anyone bags ,sacks or suitcases etc they are legalised in their jobs we can not stop and we are sorry if you lost your some of the items
We can not do any further on more on it but if you really want to to speak about it as we have given to you or Pakistan team contact details you guys directly deal with them we cannot do anything because we don’t have

Thanks

December 19, 2024
Unprompted review
Pak Cargo Services logo

Reply from Pak Cargo Services

Hi Nazia , I checked our records and cannot see your details in our system.
we do not charge £1.25 per kg. Our prices for clothes etc start from £1.50 per kg. We also require a packing list before we collect any customers items to send to Pakistan. The reply you have had is not from us and we have no record of it. Our company is, Euro Pak Cargo Services ltd, company registered number is 08018475. Also you would have had an email sent to you with the Pakistan address form and packing list requirements, before any payment was made, this form would have had our company details on. Please can you kindly check the details of the company you have used and remove this review. Thankyou.

Rated 1 out of 5 stars

Extremely Poor Delivery Service - Lost Items and Delayed Delivery

I had the worst experience with this delivery service. I sent my delivery on 23rd April 2024, but it wasn’t delivered until November, and even then, two of my bags were missing. The remaining two bags were eventually delivered in December, but they arrived with a lot of valuable items missing.

Every time I tried to contact their customer service, either no one responded, or when they did, I was given vague excuses like “it will be delivered soon” or told to “file a claim.” This level of negligence and unprofessionalism is unacceptable.

Think a hundred times before trusting them with your delivery – I would never recommend their service to anyone!

December 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Reliable and Trustworthy

I have been using Pak Cargo Services UK for over 10 years to send cargo to Pakistan, and I can confidently say they are one of the best in the business. Their reliability and professionalism are unmatched. Communication with their team is always smooth and straightforward, ensuring that every step of the process is clear.

Their prices are competitive, offering great value for the quality of service provided. The pick-up process is hassle-free, which makes the experience even more convenient.

I highly recommend Pak Cargo Services UK to anyone looking for a dependable and efficient cargo service. I will definitely continue using their services in the future.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Will recommend to use it.
Cheap and fast way to send our stuff.
I had really good experience, customer service was amazing.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Best ship cargo to send Pakistan

I sent my luggage through this cargo company good customer service collection team were very friendly and cooperative cargo reached on time good experience definitely recommend to my family and friends

January 5, 2025
Unprompted review
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Rated 5 out of 5 stars

My Parcels arrive on time reliable and efficient cargo service

I have been using Euro Pak Cargo service to send my belongings for more than 5 years to Pakistan, and I can't express how pleased I am with the overall experience! From the moment I contacted them, their customer service shone bright. The staff were incredibly polite and attentive, taking the time to address all my concerns and ensure a smooth process.

What truly impressed me was their commitment to timeliness. My items arrived in Pakistan right on schedule, just as promised. For anyone who's ever dealt with cargo services, you know how stressful it can be waiting for your belongings—especially when it’s something important! This team made the whole experience truly worry-free.

I found them to be not only reliable but also remarkably efficient. They handled my stuff with care and kept me updated throughout the journey. It’s clear that they value their customers and take pride in their work.

If you're looking to ship items to Pakistan and prioritize great customer service and timely arrivals, I highly recommend choosing this cargo service. They exceeded my expectations in every way, and I will definitely be using them again in the future! Thank you for making this experience so positive!

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and friendly…

Excellent customer service and friendly staff as they answered all my queries. Provided a competitive quote compared to other expensive companies in London. Highly Recommended, as all the goods were delivered in due time as promised. Appreciate your support

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service, honest management

I have been using Pak Cargo Service for over 10 years now.

The management and staff are really cooperative and try to assist when things go wrong.

Important to remember that once Cargo crosses into Pak, things can get complicated just the way systems in Pak work (customs, changes in government rules, bureaucracy, etc). But the team do their best to resolve such issues using their wealth of experience in the industry.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Company was absolutely amazing

Company was absolutely amazing, the package was swiftly taken and collected by a team which who was kind and caring of my products and very professional. I have been using them for over 10 years and would recommend them highly. Would use again and again. Alhamdulillah
Great work team!

January 3, 2025
Unprompted review
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Rated 5 out of 5 stars

my experience

Alhamdulillah my family and I, have used this service and we are satisfied with this service I always recommended to my friends

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service!

Staff are lovely and were attentive to all my requests. When the collection team arrived they swiftly packed my items and sent me everything by email including my invoice etc. would definitely recommend to my friends and family and will continue to use this service.

December 10, 2024
Unprompted review

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