Lopay Reviews 

Poor service only wasted my time to state they don't support a business like mine and now funds held in an account from customer payments for 120 days ridiculous

Simple to use and very efficient.
Thank you Very Much.

Really like Lopay. Love the Tap to Pay and payment link features - great for sending customers payment links remotely.

Everything has been really straightforward from the start, and the team are always great and helpful whenever I’ve needed to get a query sorted. Glad I made the switch!

We first got this for a pop-up event one of our team did, but it was so good, we switched for Lopay in our main store. It's the same as all the others we've used really, but just a lot cheaper. We have used payment link feature a couple of times to take deposits, which is really simple. Overall, just a good way to save the £!

Now the CEO has mocked me further, told me I'm "irregular" and accused me of "corruption" and "bribery". I take these allegations very, very serious. I only wanted honesty and got lies.

When he realised he was caught in a lie he offered me £10 compensation for the walk they forced on me. Or (mockingly) 24p per mile; he seemed to enjoy that one.

I have him recorded saying he wanted to sack the member of staff involved, and now he's changed his tune.

I was 23 m8les from home and tried to withdraw my Lopay funds in order to fill up my car. I was told to send in two documents (which I did) before my funds would be released. I waited, was then I was told I needed to provide invoices for, and I'm not joking, taxi jobs. I messaged back but was repeatedly ignored despite the staff being "online".

Bear in mind I was 23 miles away from home at the time. I waited in my car, got ignored, tried to call them, but received no answer, and there was no indication whether or not they were open or closed. So, I kept trying to ring for over an hour; an hour I could have chalked off my walk. Turns out the phone lines were closed – they told me the next day.

I have skin cancer (melanoma). I'm recovering from two operations, so as you can imagine a 23 mile walk is no mean feat. It took the whole night and took me a while to recover from. I had told them I was ill, and included the the walk I faced, but they just ignored me despite being "online".

I spoke to the CEO who claimed "Heads would roll", and that he's "disgusted" I was treated that way. I even had to talk him out of sacking somebody (although I feel like this was just performative). He told me this was serious abd it would be dealt with.

Then, remarkably, I receive a message from the staff, stating the staff had done nothing wrong, totally contradicting every word of what the CEO had said. I raised this again with said CEO, but he's now ignored me for nearly two days 

A weird thing did happen, though. The CEO got a girl to call me, trying to soften me up. Swearing a bit, telling me she's some legal expert or something. She questioned and explicitly told me she "finds it hard to believe" that I walked all of that way, insinuating I am lying. Adding insult to injury. Even the CEO swears when you talk to him, not at you mind, but it seems really unprofessional and is rather indicative of the whole company. Oh, and he mocked me by laughing at my situation, I have it recorded incase of denial. If you are lucky enough to get through on the phones, they don't even greet you with a "hello", and terminate the call despite the customer doing nothing wrong (under managements' instructions.

So, this was at 21:00, they didn't respond until 1:25. Telling me my funds had cleared. They hadn't. Actually — It wasn't until about 10:30 that they did clear.

I'm totally disgusted in this company, its staff, policies, manners, and CEO. None of them care one single bit.

Lopay is the best 👌 very fast connection, and accepted all Bank cards, thank you 🙏

I use Lopay for several for several businesses across various industries. It's my absolute goto service for mobile payments. Good rates, good tech, mobile and the service and aftercare is better than competitors (our contact is Cheryl). I cannot recommend them enough.

Have been a customer to Lopay for a few years now. Use it occasionally when clients prefer to pay via card. Never had an issue. Now, I’ve had a client pay their overdue accounts, and it’s all gone wrong. They blocked my payments from being transferred to my bank account, despite sending them the name of the client, their passport, their telephone number and even when the client has freely said in a text message, which was also sent to them as a screenshot, that they are happy to comply and should they need any further clarification, they are happy to speak to them, but no I’m now being asked for my taxi licence. This is absurd. I have also got a terminal with square and, I had this review with them once and a screen shot of booking and my driving licence was all that was required. I will not be using these guys again!

I opened my Lopay account in December 2024 but never had occasion to use it, as I had always used PayPal and was accustomed to its services. Recently, I decided to look for alternatives to PayPal, mainly for two reasons: firstly, PayPal’s rather high fees; secondly, my need for a contactless payment system when visiting customers to provide on-site IT support.

When I returned to my Lopay account, I discovered that it had been suspended, despite never having processed a single transaction. I therefore set about resolving the issue, which, despite relatively prompt replies, turned into quite a bureaucratic maze. Eventually, I provided invoices issued to my customers to demonstrate that my limited company was actively trading. A few hours later, this was their response:

“Dear Gabriele,

Following a recent review of your account, our Risk team has determined that, unfortunately, we’re unable to continue supporting your business.

As Lopay is not a high-risk card processor, we operate under strict guidelines that limit the types of businesses we can support. Due to these restrictions, we're unable to provide further detail about this decision.

We appreciate your understanding, and we're sorry we couldn't be of service on this occasion.

Kind regards,
The Lopay Team”

No explanation, no valid reason!

APPALLING SERVICE — I cannot recommend them on any level. You get what you pay for.

There was very helpful and very good and I recommend all the people for it

They froze my account two times for crazy reasons, I’ll never use them again! NEVER! And because of some pop up saying account on hold I can’t even delete my account

Easy to use, convenient, low fees, great system

Brilliant card reader payment system

Lopay is a fast easy way for me to receive payments for my services and I particularly like how phone to phone payments are possible meaning I don’t need any equipment.

everything runs smooth no issues

Very Happy, but could do with a card terminal for taking payments instead of card reader.

Easy to complete transactions.
Payments always reach my account on the designated day.

Easy to use and fees are very reasonable

Always been very reliable