Lootcave Reviews 

196
TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

196 reviews

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2.9

All reviews

(196)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

very good experience overall.

very good experience overall.
Packing is 10/10 and the product arrived as the listing.
Will shop again, thanks!

July 1, 2026
Unprompted review
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Reply from Lootcave

Hey Onur! Thank you very much for your great review! 😊

We’re happy to hear that you had such a good experience and that you were satisfied with the packaging and the product. We always strive to make sure every order arrives safely and exactly as expected.

We’re looking forward to welcoming you back soon. Thanks again for your support! 🙌

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Rated 5 out of 5 stars

MTG Display

Ordered Mtg display and payment via PayPal. I got a mail when the package will arrive and it came on time.

April 23, 2026
Unprompted review
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Reply from Lootcave

Thanks a lot for your great review, Kubi!

We’re really happy everything went smoothly and that your MTG display arrived on time. Hope to see you again soon! :)

Rated 5 out of 5 stars

Very fast and convinient delivery!

April 2, 2026
Unprompted review
Lootcave logo

Reply from Lootcave

Hi Yannik,
vielen Dank für deine tolle Bewertung!

Freut uns sehr, dass alles schnell und unkompliziert bei dir angekommen ist – genau so soll es sein 😊
Wir würden uns freuen, dich bald wieder bei uns begrüßen zu dürfen!

Beste Grüße

Rated 1 out of 5 stars

scam scam scam

October 9, 2025
Lootcave logo

Reply from Lootcave

Hallo. Danke für deine Bewertung - aber warum gibt es 1 Stern? Bist du Kunde bei uns?

Rated 5 out of 5 stars

Top honest shop!

Pokemon is limited in supply massively. The feedback from all shops including lootcave has confirmed this. Reviews complaining about order cancelations due to Pokemon being limited and not understanding that is wild. I have nothing but positive things to say about lootcave. Honest seller with an honest all be it sad reality that you simply have to wait.

The wait is over, i got my cards, i got a freebie in the box too and now I have the great supplier for my pokemon needs.

April 30, 2025
Unprompted review
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Reply from Lootcave

Hey! Your 5-star rating made our day – thank you! We’re committed to improving and growing every step of the way, and we’re glad to have you with us.

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Rated 5 out of 5 stars

my experience with this website

i had a great experience visiting the shop , first i hesitatted to make a purchase because i found what i need in the pokemon category , but i was surprised about the service and the delevry speed , this is my second purchase they even have 24/24 customer service and return policy are good , they returned one of the miniature that i ordreed very fast , grat shop great website

July 2, 2025
Unprompted review
Lootcave logo

Reply from Lootcave

Hey Omar! We really appreciate your kind words and your trust in us! It means a lot. We'll keep doing our best to make your experience even better in the future.

Rated 1 out of 5 stars

Dishonest sellers alert

Dishonest sellers alert! I have preordered two Pokémon ETB back in November 2024, due to be released on February 2025. I have not received my order in February but an email from the seller stating stock shortage and they ask for my patience and that they will fulfil the order in March. In March, the same thing happened, and in April too. I had very patchy correspondence with them about it. I do understand that many sellers of Pokémon cards have issues with supply, and that is why I agreed to wait. Eventually, I asked for a refund, but they are still ignoring my request and have not refunded me to this day. Unfortunately, eBay considers this case as old since it was placed in November. It is very upsetting to know that dishonest sellers are allowed on eBay.

May 27, 2025
Unprompted review
Lootcave logo

Reply from Lootcave

Vielen Dank für dein Feedback. Leider haben wir im November 2024 gravierende Fehler gemacht, aus denen wir seitdem viel gelernt haben. Wir würden uns freuen, wenn du uns heute noch einmal eine Chance gibst.

Rated 1 out of 5 stars

DO NOT PREORDER, Never been delivered never been refund. They are thiefs

DO NOT PREORDER
we have prorder pokemon.
Saler has a retail shop, and ebay.we bought at 4x the normal retail price!
At the release we have been put in wait for 2 wave, than 3 wave because of stock and demande they asked is to be patient.
.For in the end never received anything, but never veen refunded.
We spend 107€ and the shop refuse to refund, and couldnt care any less they are thiefs.

May 19, 2025
Unprompted review
Lootcave logo

Reply from Lootcave

Wir können den Ärger gut verstehen – und geben dir vollkommen recht, dass es 2024 große Versäumnisse gab. Wir sind heute ein ganzes Stück weiter und arbeiten täglich an einem besseren Service.

Rated 1 out of 5 stars

The shop owner acts as a scammer

Getting worse and worse month to month. I think I'm being scammed. I bought PRE release bundle (3*3 pack blisters + 1 ETB + 1 Poster collection+ 1 Binder collection) and never saw it. Not even part of it. 2 months have passed since the release, 6 months since I fully paid may order. The only thing they're doing is sending emails with apologies and telling that they're expecting supplies. Nobody will get you anything! The Pokemon market is cooked all around the world. So, go and take the products to send me! Doesn't matter where, I don't really care. Fulfill your obligations!!!
You've been using my money for half a year, covering your needs! Do your job and send me my order!!!

January 10, 2025
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Rated 2 out of 5 stars

Unfortunately not good communication

Unfortunately had to edit my review since my order got cancelled.

Seller changed his bank account without informing me. Since the payment for preorder wasnt necessary until shortly before release. i transfered the money to the bankaccount from the confirmation email. Didnt get a payment confirmation and contacted support to look why.
I got a reply that it will be looked after but it obviously wasnt. There hasnt been a single email stating that my order would be cancelled if i didnt pay until certain day.
In my opinion the payment went through and i just needed to wait for fulfilment.
Actually the payment didnt went through as they swapped their bankaccount mid month. I didnt notice my payment was returned as it didnt mention the sellers name or anything shop related.

So shortly after communicating with the buyers that no more orders will be canceled i got my cancel email. Unfortunately not a single request for payment was sent to me. Leaving me under the impression my order will be fulfilled.

Its also my fault but i wished a little more communication and service from support. Especially when swapping bank accounts without newsletter or any kind of client information.

January 22, 2025
Unprompted review
Lootcave logo

Reply from Lootcave

Hey L!
We are going to make no more mistakes in 2025, and provide our excellent service as usual! :)

Rated 1 out of 5 stars

Preorder fully canceled

I made a preorder on 2. november asked the seller personally and he was reasuring me they work with multiple suppliers so I can rest assured to get he product. But on january 9th, week before product release (Prismatic Evolutions), they only sent me an email about 100% cancelation without even discuss any options with me first. This seller is unreliable and you should avoid buying from him at any cost. Total fraud.

January 9, 2025
Unprompted review
Lootcave logo

Reply from Lootcave

Hey Anze,
we are sorry to hear about that. We can all understand that this situation is very stressful, and we wish we were able to fulfill your order to the fullest.
Kind regards,
your Lootcave

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