Looka (formerly Logojoy) Reviews 

Highly intuitive tool that makes it easy to create, even for leymen.

Looka made logo design simple with plenty of choice and user friendly interface

Great experience with Looka! I had an issue accessing my logo and my password, and their support team, especially Frank, helped me resolve it quickly and efficiently. Clear communication and fast follow-up. Really appreciate the great customer service!

I signed up before you sold and I have limited abilities now and it’s always a pain to access my website to update. You would think yall would have updated all my account to the new platform you use instead of giving me that same justification for my issues every time I contact you. Because I’ve been a customer a long time I’m punished. I see no attempt to resolve my issue so I’m being forced to seek a different provider.

I used Looka for an important project in 2025. The platform provided literally everything. Multiple options, great ideas, originality, etc...
It was easy to use and would recommend to everyone!

Also, I must say some good words toward customer support. Incredibly quick and patient! Do not hesitate to contact them if you encounter any problems!

I search on internet "create logo free app". I clic on "Looka free logo maker". I spend almost one hour to find something I like. I clic on download, it asks me to pay to receive my logo.

Lying is not good. Stealing people's time either.

The process of creating a logo for a new company was quick and easy. Lot's of options, and structured in a way that selecting preferences leads you to initial design ideas. The initial output was great (many versions of the logo, with solid background, transparent background, many file types, etc). I wanted to change one of the files to use blue text instead of black, and within less than 5 minutes of contacting customer support via live chat a gentleman named Frank explained how I could it myself through self-service, but also created the new file for me and sent it within the chat. I'm a very happy first-time customer!

I contacted Looka after an unexpected annual renewal of my Brand Kit subscription. Frank from the support team responded quickly, cancelled the subscription and issued a full refund without unnecessary complications.

The renewal itself could have been communicated more clearly, but the customer service and resolution were excellent. Thank you, Frank.

Creating logo is so easy and fun with Looka. Support team is always helpful and responsive as well.

I like that you can make a new alternative of the first proposal and download it too. That helps me to have more time to analize the options and choose the correct one.

I didn't realise I'd bought a recurring package and was charged again a year later (today). Currently going through financial hell due to my husband having cancer and the unexpected charge stressed me out. Looka's customer support was incredibly helpful and immediately refunded me, with the reasonable request that I check for any other products I might need to cancel as, having now had a heads up, if those were charged, they would not refund.

Really good experience overall. Very easy to create an excellent logo as well as media material. Excellent communication when making contact.
David W, UK

Gilbert from the customer support team made everything easy. Just had to Explain my situation in detail and got my issue resolved immediately.

What I value about this company is that when we wanted to cancel our subscription in was done immediately with support from customer services. This is what an ethical company looks like in a world where there are many doing the opposite. The brand kits have been good and helpful.

Very difficult to use. No way to input. Just confusing. I wish I had not paid for the Logo, because it really was not what I wanted. And still isn't!

Very satisfied with the choice of alternative designs

I had an efficient and professional answer to my question.

I used LOOKA to create a company logo for my own small business. For me; it is a really easy site to work in. I find it very helpful that they let you see your logo on various print and online media, as you are creating and editing your logo. I also appreciate that they provide a view of colour swatches in your logo and give you a choice to just purchase a logo package, or whole brand media kit. This is my GO TO logo creative solution and will always recommend it to my friends and potential clients.

I have been a paying Looka customer for approximately three years, and this has been one of the worst customer service experiences I've had with an online business.

My website was taken offline after a billing issue involving a charge that was processed on the wrong credit card. I immediately worked with Looka's support representative, Frank, who instructed me to have the charge dispute withdrawn, update my payment method, and notify Looka once those steps were complete. I followed every instruction exactly as requested.

My credit card company confirmed the dispute had been withdrawn. I updated my payment information. I provided written documentation. Frank advised that he would monitor the account, process the appropriate refund once their system updated, and leave detailed notes for the next representative.

After my case was transferred, everything changed.

Instead of continuing the resolution already outlined by his colleague, the next representative repeatedly stated that Looka was "waiting for the bank," despite my documentation showing the dispute had already been resolved. More troubling, my final emails requesting an update and asking whether Looka intended to resolve the issue received no response whatsoever.

The silence was unacceptable.

I repeatedly explained that my website was needed for a scheduled state press conference and that time was critical. Rather than escalating the matter, providing a realistic timeline, or even acknowledging my concerns, Looka simply stopped responding.

This was not a complicated technical issue. I complied with every instruction I was given. I updated my payment information. I resolved the dispute per Looka's instructions. I supplied documentation. At that point, I expected honest communication and professional follow-through. Instead, I was met with inconsistent information, broken continuity between support representatives, and ultimately complete silence. Specifically, Gilbert has ignored three requests for information and a win-win resolution.

A company will occasionally make mistakes. What distinguishes a good company from a bad one is how it responds when those mistakes occur. In my case, Looka failed to communicate, failed to follow through on commitments made by its own representative, and ultimately abandoned the conversation altogether.

Because of how this matter was handled, I have consulted legal counsel and am evaluating additional consumer protection remedies.

I cannot recommend Looka to any business or organization that depends on reliable customer support or uninterrupted access to its website. When my organization needed its website the most, (during a scheduled Press Conference), Looka failed to deliver—and then stopped responding.

This entire situation was entirely avoidable and is totally unacceptable.