Lockpickshop Reviews 

224
TrustScore 4 out of 5

3.9

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Company details

  1. Tool Store

Written by the company

Lockpickshop is in 2007 begonnen, en in 2021 overgenomen door een stel frisse ondernemers. Wij verkopen alles wat gemaakt is om open te maken wat op slot kan. Hebben wij jou niet kunnen helpen? Laat het dan weten, en dan lossen we het graag met je op.


Contact info

3.9

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(224)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

I ordered this in January

I ordered this in January. You took months to deliver.

May 1, 2026
Lockpickshop logo

Reply from Lockpickshop

Hi Brian,

Er was inderdaad wat mis gegaan met jouw bestelling. We hebben het (gelukkig) onderling kunnen oplossen met je.

Rated 1 out of 5 stars

Paid but ghosted

Today is 17th of April. I ordered my set 27th of March and it's still not shipped. I tried contacting by WhatsApp and simply calling but there is no response. Avoid this at all costs.

April 17, 2026
Unprompted review
Lockpickshop logo

Reply from Lockpickshop

Hi Sergey,

Completely understand your reaction! Glad we've been in touch through e-mail (we had some mobile phone difficulties) and solved the issue. Enjoy your lockpick set!

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Rated 5 out of 5 stars

Order was incomplete, wrong and used

Before purchasing, I saw some reviews that were pretty bad, and I thought it would be unfortunate and improbable if I got the same bad luck.

And so it happened. Kind of. Order arrived swiftly, good packaging etc. but there were some things not right about it, so I contacted. After not getting a response, frustration came together with the “I should’ve listened to the reviews I read, and this would be avoided” thought. 1-star review came, formal complaint etc. etc.

Then, the customer service got back to me…and they did it with the most human attitude I’ve seen. Where other companies would have not cared, Lockpickshop truly got accountable, replied and solved my problem.

And that’s why I came back here and edited my rage-full review. Because we’re all human and make mistakes, as my mistake was probably to judge too quickly biased by the reviews I had seen here…and I apologize for that same as you apologized for the mistake in my order and delayed reply.

I hope this comment helps others in the same situation to give a second chance and be patient, not making my same mistake.

March 4, 2025
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