Ordered on Monday and haven't shipped…
Ordered on Monday and haven't shipped for a week already. Unresponsive customer service
November 14, 2025
Unprompted review
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Company details
Written by the company
Lini’s Bites wurde mit einer klaren Mission gegründet: Snacks zu entwickeln, die bewussten Genuss in den Alltag bringen. In der eigenen Manufaktur in Deutschland verbindet die Marke kreative Rezepturen mit hochwertigen Bio-Zutaten und zeigt, dass gesündere Alternativen keineswegs Kompromisse bei Geschmack und Innovation bedeuteten. Im Gegenteil, durch die Kombination aus eigener Manufaktur, emotionalem Branding, transparenter Kundenkommunikation und starkem Social-Media-Auftritt ist aus Lini’s Bites eine Love Brand geworden – mit Produkten, die nicht nur unwiderstehlich gut schmecken, sondern sich auch gut anfühlen.
Contact info
Gärtnerplatz 1, 80469, München, Germany
- hello@linisbites.com
- linisbites.com
4.5
Excellent
217 reviews
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Replied to 63% of negative reviews
Typically replies within 1 week
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Ordered my products two months ago
Ordered my products two months ago. After that, never got any information if they got my order when it will be shipped or if it’s already on its way. Try to reach out to customer service several times via email with no answer. Then only got an answer after I contacted them via Instagram and only because I’m a follower.
Got a half decent apology via email after I complained that this has been a really bad customer experience and that I have been waiting over two months now for my order. They then explain that this order has been out of stock and they don’t know when it’s coming back and they don’t know when my order will be shipped. Instead of then offering a goodie or anything else they just shipped my order without saying anything else.
Had to say it because I really like the products and love everything about the brand but really their customer service needs some serious rework.
July 8, 2025
Unprompted review
Very unprofessional customer experience
Very unprofessional customer experience. Did not receive half of the order close to 3 weeks after placing it. Reached out multiple times to customer service with no reply. Would not recommend ordering.
June 15, 2025
Unprompted review
Ordered two mix boxes
Ordered two mix boxes, just received one box instead. Order number:116934
I already saw the bad reviews online, however I really liked the taste of the product, so I choose to have trust in this shop, but then this thing happened...
January 29, 2025
Unprompted review
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