LaserPecker Reviews 

The LaserPecker LP1 I had bought, developed a focus issue about 11 months after the initial purchase. I contacted the company. I sent a short video of the problem and they asked me to return the laser unit. They sent me a brand new replacement unit.
They provided timely updates throughout the process. I thank Iris for her help and assistance. It was a very positive experience. I value customer service and the LaserPecker Team was exemplary. I will be supporting this company with future purchases and upgrades.
Bryan D

The laser is great, packaging of product was 1st class, had a issue with the rotary attachment, work with me via email and were quick to reply, ended up having to return rotary, but they sent new one right away, and it is up and running.

very helpful in setting up tax exempt and honoring sale pricing. prompt replies.

Amazing products, fastest delivery, amazing customer services. Thank you guys

Emailed about a bundle online in late august, as the picture didn’t match the description for machine plus rotating and slide extension, as was looking to purchase but wanted to make sure it was correct, as 2 bundles offered the same according to descriptions but with different prices. Email was ignored and descriptions were updated online a few days later, i ended up buying the package with rotator and slide extension, with 3 free gifts and i bought some extra necklaces and bracelets. Opted for 2 each of the tumblers, only one of each came, Necklaces were shown as 12 necklaces and only got 6, emailed and once again ignored, and bracelets still haven't come, Email sent about this on 20th sept. Machine is good however have to fully unplug every time i want to change from slide or rotator extension, for it to work and keep resetting the app. Disappointed with the service as this is an expensive purchase.

Fate was great, always reponsive in good time and patience during the whole process.

Very helpfull support. Thanks to their quick answer and easy to understand advice I could manage to run run my device again.
Looking forward to buy another of their products.

The interaction with Fate from customer support was very good, fast and accurate. I am very pleased with the fact that I got my problem solved much quicker than I thought.

We had a problem with our new Laserpecker LP2 plus, in that the software would only load when connected to the Internet.
I e-mailed support to seek help. After initial contact, which was very prompt, the support was helpful, but I required clarification, so I again contacted support.
Special thanks to Sky who gave me several suggestions, and implementing those solved the problem.
Thank you for your help and your prompt responses!

LX2 is great for my small business
Full disclosure I was gifted the LX2 by the LaserPecker marketing team to share with my audience on social media. Although that part of the collaboration was included, a review certainly wasn't and so the below will be my own thoughts.

The camera on the LX2 had always been a bit dodgy for me so I wasn't able to use the full functionality. However, through the support team (without them knowing about the collaboration) I reached out to get help and to test the support offered by the company.

I received a response from Sky after only a couple of days (it was a national holiday so the team were off and apologised for keeping me waiting so long, even though it didn't feel like long). Sky sent me helpful articles and videos to try to help and I sent videos back showcasing the problem.

After some back and forth, Sky asked if they could remote into my laptop to help me troubleshoot. They sent a secure link for a known platform that does this and logged in on time and were very polite. Within a few minutes it became clear that the camera was faulty and I received a message to say a new one would be sent.

Despite not having an order number (due to the gifting) the Sky sent a brand new camera with a super clear YouTube video from the LaserPecker team with instructions on how to replace the camera. It arrived quickly and was a really easy fix. The camera is now up and running again and I'm excited to see what else my LX2 can bring.

Overall it's been a great experience, I can't thank Sky enough for all the help and support! I do perhaps think the LX2 was launched a little too quickly, the software is still in beta and it seems like there's been a few issues. I guess it's all part of the learning curve and as long as they fix any issues that come up then it's worth it,

I had some major problems with my LP5 and exchanged emails back and forth but was unable to rectify the problem.
Fate, the support team person stayed on my case and in the end managed to replace my unit as a one-off good will act.
Thanks support and in particular thank you Fate.

Amazing customer service.
We purchased the laserpecker LP2plus and i cannot fault it so far. This machine is user friendly.
Highly recommend.

My old LP1 had stopped communicating with my Samsung phone. Got in touch with LP Support and Iris and her team guided me through to a successful completion.

Camille has been very responsive and helpful! Great customer service

Generally everything went smooth. I needed something to be added to the invoice and the response was quick from support.

recieved 2packets of brass coins short. Made 1 phone and laser pecker made it right within 4 days! the 2 packets showed up at my door step!

The software is honestly terrible. It's frustrating enough to use as it is, but every time they release an update, I have to test all my engraving settings all over again. Seriously? Why can't they just make something that works consistently?

And the Safety Enclosure is anything but smart. It's just another hassle to deal with.

I'm so tired of wasting time figuring things out over and over again. The whole experience is a mess.

Excellent product and fast shipping

I purchased the lp2 plus ,roller,slide extension from laserpecker I was told the slide was compatible so I purchased it .I find out the riser will not work asked company to upgrade me to the lp4 that is compatible .They said return all my equipment to Mississauga, there wasnt enough room in one box so I sent one ups and the next day the other was sent to Purolator.I was supposed to let me know the tracking number that I did it took them a week to get back to me because of a Chinese holiday .They told me that if it was not located in there warehouse they would still honor the agreement .THEY DID NOT,finally they told me 4-5 weeks later over 90 emails to contact ups ,unfortunately ups could not find there was a discrepancy in the address .If I had known 4 weeks ago it would have been found .
I will say I liked the engraver but the customer support is awful and they do not stand by their word ,i kept telling them I was nervous that I would be out money they assured me they were reputable and would never leave a customer in a predicament. Well iam in a predicament now out 2000$ hoping ups will do something. Please beware if you like the product and have to go to customer service just beware it might happen .Customer service did not tell me that they could not be reached for 7 day because of a holiday prior to shipping the pkg.Not once did they offer any help to sort it out just kept putting it back on me .Took 3 weeks to tell me adress was wrong at that time it was too late to recover package.No interest in helping to recover pkg just trying to save themselves the money that iam now out .Dont be fooled by their response ,what ever happened to the customer is what is most important .They couldnt even find the second pkg sent by purolator .I truely hope nobody has to deal with Sky good luck

Excellent service provided by Fate - managed to resolve the problem and all back up and running again