Lyca Mobile NL Reviews 

Thanks! very nice service! ı am real human guys and this firm is best of best!!!

Unlimited data means 150Gb per month. They don't tell you that but they cut you off once you exceed it and tell you it is their "fair use policy".

How can "unlimited data" come with a fair use policy?

CROOKS

Buyer beware

I top up 2 time and they don’t activate my bundle. I was need to pay again another bundle… I lost 40 euro because of them

Make the Lyca app also available for customers that do not have a Dutch Apple account. For the rest, your service all over Europe is awesome

Lyca mobile signal good

Speed, order fulfillment, and ease of dealing

Very easy and fast process everithing went smoothly.

I mistakenly enter wrong phone number and now i am trying to contact but i am not getting any help please help me to get the refund

I did not recieve my Dutch phone number when I specifically click that button.

Worse company ! Every time I call to complain, my information never matches, and there's nothing to change in the app. They never resolve the problem.

Soo good for someone who need speed top up and good data

Very helpful

I have received service well for online recharge

I wonna a refaund and i am trying tò contact by mail and phone the Company, BUT nobady Is answer me back


Hello Lyca Mobile Team,
Thank you for your reply.
I have just sent all the transaction details, order number NL0007218313 and proof of payment to your mail as requested.
Please check your inbox.
Regards,
Marco

Very shity app and service , they are just duffer , I was trying to Renew my package and they took my 60 euro for charging me for using internet 2 days , and they didn’t renew my plan after 20 times trying a day . I wish I could take another one

All of them are wrong and their whole system is wack... Terrible

I am extremely disappointed with Lyca Mobile and believe the way this pricing was presented to me was misleading.

When I upgraded my plan, both the Lyca Mobile website and, most importantly, my personal customer dashboard showed the monthly price as €7 instead of €14. There was no clear indication to me during the upgrade that this €7 price was only for new customers.

After I was charged €14, I contacted customer service and was told that the €14 was for the first month and that from the following month my payment would automatically become €7.

That did not happen.

I contacted customer service again and was then given a completely different explanation: I was told that the €7 offer is only for new customers and that, as an existing customer, there is nothing they can do.

What makes this particularly concerning is that my dashboard still shows €7 as the monthly price while Lyca Mobile continues to charge me €14. So the information displayed in my own account does not match what I am actually being charged.

I also sent a formal complaint by email explaining the situation and attached evidence, but I never received a response.

The plan is a two-year contract, and I have been told that if I cancel it now, I would have to pay approximately €288. That makes the situation even more frustrating: I am being charged twice the price that is still displayed on my account, while being told I cannot change anything without paying a substantial cancellation fee.

I believe customers should be given clear and accurate pricing information before entering into a long-term contract. If an offer is only available to new customers, that restriction should be clearly stated before an existing customer upgrades—not only explained after they have already committed to the contract.

I am posting this review so that other customers, particularly existing Lyca Mobile customers considering an upgrade, check the actual terms and pricing very carefully and take screenshots of what is displayed on their account before agreeing to anything.

My issue is not simply that I was charged €14. My issue is that €7 continues to be displayed on my personal dashboard, I was previously told it would become €7 after the first month, I am still being charged €14, and my written complaint has been ignored.

I would like Lyca Mobile to explain why my account continues to display €7 if they maintain that I am not eligible for that price.

I was unable to pay for the service package using my available credit. The website says I don’t have enough credit, but that’s not true – I did have enough credit