Luxplus Danmark Reviews 

Reply from Luxplus Danmark

An hour ago

Hi Tamania 🌸

Thank you so much for taking the time to share such a lovely review with us! It truly means a lot to hear that you’re happy with both our products and the quality we offer ✨

We’re especially happy to know that you find our prices great and that your orders arrive on time 📦💨 Providing a smooth and reliable shopping experience is something we always strive for, so it’s wonderful to hear that you’ve had a positive experience with us time and time again 💕

Thank you for choosing Luxplus and for your continued support. We really appreciate it and look forward to helping you find even more great products at great prices in the future! 🛍️💫

Best regards Anna
Luxplus 💖

Reply from Luxplus Danmark

4 days ago

Hi Benigne

Thank you for taking the time to share your review.

We are sorry to hear that you have had a negative experience, and we would of course be happy to look into what happened in your specific case. 💙

However, we would like to clarify that a Luxplus membership is not created without the customer’s acceptance. The membership is presented as part of the purchasing process, where the customer chooses to complete the purchase with a membership and accepts the applicable membership terms. 🛒✨

Therefore, it is not correct that we simply make customers members without their consent. We also strive to make the membership and the recurring monthly fee clear during the purchasing process, so customers can make an informed decision before completing their order. 🙏

We take your feedback seriously, and if something was unclear in your particular case, we would very much like the opportunity to investigate it further. 🔎

Unfortunately, your review only contains limited information, so we are unable to identify your order or membership from the information provided.

We would therefore kindly ask you to provide us with some additional information through Trustpilot, such as your full name, the email address used when placing the order, or your order number. 📩 This will allow us to locate your account and investigate the matter properly.

We hope you will give us the opportunity to look into your specific case and assist you further. 🤝💙

Kind regards Anna
Luxplus

Reply from Luxplus Danmark

Aug 31, 2026

Hi Piros

Thank you for taking the time to share your experience. We’re sorry to hear that you were surprised by the recurring membership charges and understand your frustration regarding the payments.

We have looked into the information available to us, but unfortunately, we are currently unable to identify your customer profile based on the name provided in this review alone. We have therefore sent you a request through Trustpilot for additional information so that we can locate your account and properly investigate the matter. 🙏

We would like to clarify that the €9.95 membership was accepted during the purchase process. The membership terms and recurring payment information are presented as part of the sign-up process before the order is completed. That said, we fully understand that you may not have been aware that the membership had been activated, and we are more than happy to look into the specific circumstances of your case.

Once we receive the requested information, we can review the account, the membership and the payments in question and assess what can be done regarding your refund request. We want to make sure that your case is handled properly rather than making assumptions based solely on the information available in a Trustpilot review.

Please respond to our information request from Trustpilot, and we will be happy to investigate this further. 💚

Kind regards Anna
Luxplus

Reply from Luxplus Danmark

Aug 31, 2026

Hi Morten

Thank you so much for your wonderful review! 😊⭐️

We’re absolutely delighted to hear that you had a great online shopping experience with us. 🛍️💚 We always do our best to make shopping with us easy, smooth and enjoyable from start to finish. ✨📦

Your kind words and positive feedback mean a lot to our entire team and motivate us to keep providing the best possible service. 🙏❤️

Thank you for choosing to shop with us, and we look forward to welcoming you back again soon! 😊🌟

Best regards Anna, Luxplus

Reply from Luxplus Danmark

Aug 17, 2026

Hi Carmen

Thank you so much for your kind review! 🩷🌸
We’re very happy to hear that you’re satisfied with our service and products. We hope to see you at Luxplus again soon! 💕✨

Best regards,
Mia - Team Luxplus

Reply from Luxplus Danmark

Aug 13, 2026

Hi Sabrina

Thank you so much for your lovely words! 🩷 Hearing that you’re happy with everything, from our selection and prices to fast delivery and customer service, is exactly the kind of feedback that makes our day. 🌸

We’re so happy to have you as part of Luxplus, and we look forward to making your next shopping experience just as good! 💕✨

Kind regards,
Mia - Team Luxplus

Reply from Luxplus Danmark

Aug 7, 2026

Hi Joyceline💗

Thank you so much for your wonderful review! 🌸

We're so happy to hear that you love shopping with Luxplus and that you're happy with your products. Your kind words truly mean a lot to us! ✨

We can't wait to welcome you back again soon. 💕

Kind regards,
Mia - Team Luxplus 💗

Reply from Luxplus Danmark

Aug 5, 2026

Hi Sean,

Thank you for sharing your feedback. We're sorry to hear that you've had this experience.

We take comments like yours seriously. Our membership is only activated after a customer has completed the required sign-up flow and accepted the membership terms. We understand, however, that it can be frustrating if this was not your expectation.

We would very much like to investigate your case and clarify what happened. I have therefor asked for more information through trustpilot. When you have sent those, i will investigate.
Thanks in advance.
Merna, Luxplus

Reply from Luxplus Danmark

Aug 5, 2026

Hi Alexis,

Thank you for taking the time to leave a review.

We can confirm that your case has now been resolved through our email correspondence, and we hope that the solution provided has addressed your concerns.

Should you feel that the matter has been resolved satisfactorily, we would appreciate it if you would consider updating your Trustpilot review to reflect the outcome.

Kind regards,
Mia - Team Luxplus

Reply from Luxplus Danmark

Jul 29, 2026

Hej Tamer,

Vi kan se, at du har skrevet 17 anmeldelser om den samme sag inden for det seneste år. Vi har allerede undersøgt sagen grundigt og besvaret dine henvendelser via e-mail flere gange.

Vi har gennemgået dit medlemskab og kan se, at det har været aktivt anvendt i medlemsperioden. Derudover har vi været i dialog med dig ad flere omgange, hvor vi har forklaret, hvordan medlemskabet fungerer, og hvordan det er blevet anvendt.

Med venlig hilsen
Natalie, Team Luxplus

Reply from Luxplus Danmark

Jul 24, 2026

Hi Jasu,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience with Luxplus has not met your expectations. We understand that unexpected membership charges can be frustrating.

Luxplus is a membership club where a membership provides access to exclusive member prices and a range of additional benefits. We make this information available throughout the purchase journey, including on our product pages, in the shopping cart, and in the order confirmation sent by email. Customers also have the option to shop without a membership by choosing the regular prices.

As the membership fees were charged in accordance with the membership terms accepted during sign-up, we are unfortunately not able to refund them.

We appreciate you sharing your experience with us. Feedback like yours is important and helps us continue improving our communication and the overall customer experience.

Best beauty wishes ✨
Camilla, luxplus

Reply from Luxplus Danmark

Jul 21, 2026

Hi Thilini,

Thank you so much for your lovely review! ✨

We're so happy to hear that you're pleased with our fast delivery and the quality of our products. Thank you for taking the time to share your experience – it truly means a lot to us! 💖

Best beauty wishes ✨
Camilla, Luxplus

Reply from Luxplus Danmark

Jul 17, 2026

Hej Laxmi

Thank you so much for your amazing review! 🌟💙 It truly means the world to us to hear that you love it. Your kind words motivate our team to keep delivering the best possible experience every single day. 😊

We're so grateful for your support and for taking the time to share your feedback. We hope to continue exceeding your expectations, and we look forward to serving you again soon! 🙌✨ Thank you for being a valued customer! 💖

Best regards Anna from Luxplus

Reply from Luxplus Danmark

Jul 13, 2026

Hi Rina

Thank you for taking the time to share your experience.

We're sorry to hear that you feel your subscription was cancelled without any notice. After reviewing your account, we can see that the subscription was not cancelled by us, but was instead cancelled through the available cancellation options for members.

We understand that this can be confusing, which is why we have sent you an email with additional information regarding your subscription 📧

For privacy reasons, we cannot share account-specific details here on Trustpilot. However, if you have any questions or believe there has been a mistake, please feel free to reply directly to the email we sent. We will be happy to review the matter with you and clarify any concerns 😊

Thank you for your feedback, and we hope to have the opportunity to resolve any misunderstandings.

Kind regards, Anna from Luxplus

Reply from Luxplus Danmark

Jul 2, 2026

Hi Anton

Thank you for taking the time to share your feedback. 😊 We're sorry to hear that your experience did not meet your expectations.

We would like to clarify that the membership is actively accepted during the checkout process. Information about the membership, including the terms and pricing, is presented before the order is completed. It is therefore the customer's responsibility to review and accept these terms before finalizing the purchase.

That said, we would still like the opportunity to look into your specific case. Unfortunately, we are unable to identify your order based on your Trustpilot review alone, so we have sent you a request for additional information through Trustpilot. 📩

If you could reply with your order number or the email address used for your purchase, we will be happy to investigate your case further and answer any questions you may have.

We look forward to hearing from you and hope we can help resolve this matter. 🌟

Kind regards, Anna
Luxplus

Reply from Luxplus Danmark

Jun 24, 2026

Hi Ingrinda

Thank you so much for your review! 😊🙏

We’re really happy to hear that you’re satisfied with the quality of the products and the fast delivery 🚚✨ That’s exactly what we aim for – reliable service, good value, and a smooth experience every time.

Your feedback means a lot, and we truly appreciate you taking the time to share it 💛

We look forward to serving you again soon! 💫

Best regards Anna from Luxplus

Reply from Luxplus Danmark

Jun 24, 2026

Hi Laura😊

Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐

We’re really happy to hear that you love Luxplus and that it’s your favourite membership and go-to site. 💚🛍️

We also truly appreciate your honest feedback about still missing some products. This is very valuable for us, and we’ll take it into account as we continue to expand and improve our assortment to better meet our members’ needs. ✨

Thank you for sharing your experience and for your kind recommendation, it means a lot to us! 😊

Best regards Anna
Team Luxplus

Reply from Luxplus Danmark

Jun 19, 2026

Hi Yana

Thank you so much for your review and for taking the time to share your experience with us! 😊

We are delighted to hear that you were happy with our fast delivery 🚚 and competitive prices 💰. Providing great value and a smooth shopping experience is always our goal, so it is wonderful to know that we met your expectations.

We also truly appreciate your feedback regarding the packaging 📦. Customer comments like yours help us identify areas where we can improve, and we will certainly take your suggestion into consideration as we continue working to enhance our service.

Thank you again for your support and for choosing us. We are pleased that everything was fine overall, and we hope to welcome you back for another great shopping experience soon! ⭐⭐⭐⭐⭐

Best regards, Anna
The Customer Service Team at Luxplus🤝

Reply from Luxplus Danmark

Jun 19, 2026

Hi Tousif👋

Thank you for taking the time to share your experience.

We're sorry to hear that you feel your subscription was cancelled without any notice. After reviewing your account, we can see that the subscription was not cancelled by us, but was instead cancelled through the available cancellation options for members.

We understand that this can be confusing, which is why we have sent you an email with additional information regarding your subscription 📧

For privacy reasons, we cannot share account-specific details here on Trustpilot. However, if you have any questions or believe there has been a mistake, please feel free to reply directly to the email we sent. We will be happy to review the matter with you and clarify any concerns 😊

Thank you for your feedback, and we hope to have the opportunity to resolve any misunderstandings.

Kind regards, Anna from Luxplus

Reply from Luxplus Danmark

Jun 16, 2026

Hi Audry

Thank you so much for your kind review! 😊💚

We're delighted to hear that you had a good online shopping experience with us. Making shopping easy, convenient, and enjoyable for our customers is something we work hard to achieve every day, so your feedback means a lot to our team 🌟🛍️.

Thank you for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back for more great shopping experiences in the future! ✨💚

Best regards, Anna
The Luxplus Team 😊