MegaBag 

Trust pilot has delete there all good reviews! This company is amazing!
Great customer service and amazing products!
Don’t let few bad reviews from trust pilot to fool you! I ordered from them few times and they had about 200 reviews with 4.5 score and now they have 90!
Trust pilot is un trusted site.
Thanks!!!

The bag took a while to arrive. The bag itself was very nice and looked like what I saw on Instagram. Then, I found out that there are new TSA requirements... some just out in March 2026. When I reviewed the new TSA rules... I saw that many airlines "changed" the size of the allowed "carry-on" luggage. And it's frustrsting that the various airlines have different requirements! I'm flying United in October, and this bag does NOT MEET their size requirements!

The "return process" was a struggle. After I packed the bag up, I contacted customer service for the return process. I had to send them a pic of the packed-up bag. Then, USPS was the cheapest way to return and that was $25. Customer service wanted a copy of my return receipt with tracking emailed to them. Now the waiting game. My package arrived at their facility on 8/14/26. Today is 8/26/26, and still waiting, so I contacted customer service again. Then, Daniel responded to my email and explained a system glitch I got caught in. He promised to follow through and he certainly did! Today is 8/27, and I have correspondence regarding my processed refund! Thank you Daniel.

I really don’t want to give this one star because I feel that it’s not worth the hype that Luhxe Mega bag is saying it would come with the company logo on it. I bought 2 and it doesn’t have a logo on either one after being assured by customer service that it did… no free shoe bags. No answer from customer support luhxe if you had better quality material I’m sure you could sell more. But on all content creators did is just LiE about how wonderful and great this and a lot of us took their words for it. Luhxe you need to do better. Great concept. Shotty craftsman and shotty material. Are you sure this is not plastic. No name brand name on product at all. Will return. So disappointed

We purchased this bag on 1-27-2026 and did receive it. The quality was not as promised so we contacted
Luxe. They said they had a US location under construction to return it to instead of sending to China if I could wait. I did so and returned it to the following address on April 1. They acknowledged receipt but still have not received my refund of $188.85. Continued emails go unanswered.

Return – Luxe Mega Bag
5900 Noble Ave
Van Nuys, CA 91411

I like that it feels more elegant than a regular duffel. It looks like a fashion bag but works like a travel bag.

My husband and daughter purchased a bag. On first use, during our vacation, my husband's bag ripped where the shoulder strap attaches. We hadn't even boarded the airplane to get to our destination. My daughter's bag began to rip along the trolley strap. I reached out to customer service, sent pictures, and asked for a refund. They kept offering me replacement bags. Here it is close to the 60 day warranty period being over and I have yet to hear back about a refund. This company is playing me.

I don't recommend buying these bags. The quality is not good.

I am extremely disappointed with my experience with Luxemega Bag.

I purchased a bag (Order #36814073) and later received instructions from the company to return it due to an issue. I followed their instructions exactly, returned the item, and also paid for the return shipping myself.

I was told a refund would be processed, but I have not received it. I have been trying to follow up for months through email and Instagram and have repeatedly been ignored or left without any response.

I have full documentation of all email correspondence, return tracking, and communication regarding the refund. Despite this, the issue remains unresolved.

At this point, I am frustrated by the lack of communication and lack of follow-through on what was promised. I am still waiting for my refund to be issued.

I received the bag quite promptly, and I'm very happy with it. I can't say the same about customer service. I placed my order because I received multiple emails saying I was entitled to a gift, the Luxe Card & Key Holder, which I never received. I contacted support and was repeatedly told that the strap was included. I repeatedly explained that I was missing the card holder, not the strap, which is included with all orders anyway.

It isn't hugely important, but it's incredibly frustrating trying to communicate with someone who quite clearly couldn't care less about your message or concern. An apology would have been nice.

I would give a 0 if I could! I received the Luxe Mega Bag. It wasn't the size I needed. Also the quality seemed very questionable whether it would hold up! I emailed the Co. & asked if I could return it. I was told absolutely. I even pd 22$ to send it back. I had to email them several times to check on the status of my credit. I was told in an email they received my return & they were processing my credit. After waiting aprox. 15 days I contacted them again. I was told there had been a problem with the processing of my credit.The credit has never came!!! They will not answer their phone or respond to me by phone after leaving messages.
Im out over $130.00. They got my money plus the CROOKS have my bag!!!! BETTER BUSINESS BUREAU HERE I COME! Keep your money, or they will rob you of it if they can.
CROOKED COMPANY!!!!!!!!!!!!!!

I received it quickly. It's as attractive, sturdy and actually pretty. I'm thrilled to be able to travel so much easier and lighter. I adore the red!!

Looks nice and feels better than the travel bags Ive bought from Amazon.

3rd trip with this bag. Still looks brand new

Used it for a 5 day trip to Florida. Checked bag fee would've been $70 each way. Already paid for itself. The zipper is smooth too not like the cheap ones that get stuck

Used the bag for my flight this week and it made everything so much easier 😅 Big thanks to Diana as well for answering my questions quickly.

Got mine a few days ago and honestly really happy with it. The quality feels great and it actually fits way more than I expected 🙏 Also Jason from support was super kind and helpful the whole time.

I ordered a dragonfly bag and was very disappointed when it arrived. It was not quilted or made of poly-cotton. It looks cheap and is thin and made of some type of plastic.
I contacted the support team immediately and am still awaiting a reply 9 days later. As there is a time limit for returning the bag, I feel they will just ignore me until the time is up.
Very shoddy - so far I cannot recommend this company.

Really good bag. Wish the front pocket was bigger but honestly not a dealbreaker.
Everything else is great. Looks nice too probably will get another color soon

Great customer service
I received my MegaBag and the zipper was faulty. I contacted customer service with pictures of the faulty zipper and they replaced my bag right away. The mega bag is great for travel. Fits in the overhead on planes! Great piece of luggage!

I got the bag today for my wife and its amazing!!!