Luxe Cosmetics Reviews 

4,419
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,826 reviews, reviewers had a great experience with this company. Customers frequently praise the foundation for its smooth application, natural look, and ability to blend nicely with various skin tones without feeling heavy. Consumers also appreciate the lightweight feel of the products and find the official website very easy to navigate when placing their orders. Some reviewers were not happy with shipping delays, noting that it took a long time to receive their purchases or that items were missing from their deliveries. People additionally mentioned frustrations with unexpected extra charges, difficulties with selecting the correct shade, or complex video prompts during the checkout process.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, as while many consumers praised the natural... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products provide a... See more

User experience

Consumers find user experience to be positive, noting that the website is easy to use and navigate with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that shipping was fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took a little longer than i thought to receive the foundation. Tried it once since far, had a stinging sensation, didn't cover Discoloration. But will try again.

Company replied

Rated 4 out of 5 stars

I love the foundation…it smooths out my complexion just enough so it doesn’t look like I have makeup on. Blends nice with my skin tone. The only issue I had was it took a long time shipping and then... See more

Company replied

Rated 3 out of 5 stars

The website itself is easy to use. It is very frustrating however to be forced to watch long videos in order to complete a transaction especially with statements saying you get double billed if you cl... See more

Company replied

Rated 3 out of 5 stars

I find this site very easy to check out and to track shipping. The decrease in stars is because it is very difficult to find a place to claim accumulated points on may products. I have begun to order... See more

Company replied


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(4,419)

2,860 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Don’t do it

Please just don’t my order never made it to fulfillment. Two phone calls two websites later and I haven’t gotten my order and was told to go on a website, download a form and mail it back to have it added back to my account. Just don’t waste your time with this company.

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I was skeptical at first because it’s a…

I was skeptical at first because it’s a little pricey but so glad I tried it because I absolutely love this makeup I am 58 and it’s the only makeup I’ve used that doesn’t look caked on and the color matches perfectly I highly recommend this product especially to older women

July 29, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Lori, thank you so much for your lovely review! We are so thrilled to hear that our makeup matches your skin perfectly without looking caked on, and that you highly recommend it. Have a wonderful day! 😊

Rated 5 out of 5 stars

Love Luxe

I tried Luxe after many years of trying to find the correct makeup. Love how easy to apply and how great it stays on all day.

November 5, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Ronldlyn, thank you so much for the great review! We are thrilled to hear that Luxe has been the perfect fit for you and that you enjoy how easy it applies and stays on all day. Have a beautiful day! 😊

Rated 5 out of 5 stars

It's grate I star used and I liked

It's grate I star used and I liked

October 17, 2026
Unprompted review
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Reply from Luxe Cosmetics

Hi Julia, thank you for your kind review! We are so pleased to hear that you started using it and liked it. Have a wonderful day! 😊

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Rated 5 out of 5 stars

Love the product

Love the product! I made a mistake on color i selected and sent an email requesting correction of the color. I received a very quick response with my problem corrected. I love the foundation and how it looks and feels on my face. Excited to try more products in rhe future.

November 3, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Brenda, thank you so much for sharing your experience! We are delighted to hear that our customer service team was able to quickly help you adjust your shade, and that you love the feel of the foundation. Have a wonderful day! 😊

Rated 5 out of 5 stars

I love this product

I love this product. It works great for my over 50 face and blemishes. I always have a hard time color matching, but the medium tone picks up my skin tone nicely. A little goes a long way and I have had my first tube for well over 6 months.

November 4, 2026
Unprompted review
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Reply from Luxe Cosmetics

Hi Rita Marie, thank you so much for your wonderful review! We are so glad to hear that our medium tone matches your skin beautifully and that a little goes such a long way. Have a fantastic day! 😊

Rated 3 out of 5 stars

I really like this makeup but I was not…

I really like this makeup but I was not happy how all the addition products were pushed. I understand that these items have a purpose but this got too expensive.

November 2, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Danna, thank you for your feedback! We are delighted that you really like the makeup. We also appreciate your candid thoughts about the additional product offerings during checkout, and we will share this with our team.

Rated 1 out of 5 stars

Beware because it’s a scam

Beware because it’s a scam. They finally canceled my order, but have not refunded my money. Email comes back unable to be delivered and phone number doesn’t go through. 110.00 they stole from me. I will be reporting fraud.

October 20, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Suzanne, thank you for reaching out. After your last review where you replied with your order number, we sent you and email. Your order belongs to Luxe Research instead our store. Please contact the Research team and they will be able to help you. Use the email info@luxeresearchlab.com. We hope they will solve this quickly.

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Rated 5 out of 5 stars

The website was easy to use and order…

The website was easy to use and order from.

October 31, 2026
Unprompted review
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Reply from Luxe Cosmetics

Hi Michelle, thank you so much for your kind words! We are glad that our website made ordering so easy for you. Have a great day! 😊

Rated 5 out of 5 stars

Great offer

November 4, 2026
Unprompted review
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Reply from Luxe Cosmetics

Hi Deborah, thank you so much for your review! We are thrilled to know you enjoyed our offer. Have a wonderful day! 😊

Rated 4 out of 5 stars

Love the lash lift sets!

November 4, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Poppy, thank you so much for your wonderful review! We are delighted to hear that you love our lash lift sets. Have a beautiful day! 😊

Rated 1 out of 5 stars

Buyer Beware Regarding Luxe Cosmetics….

Buyer Beware Regarding Luxe Cosmetics….
They are a scam!!! Do not waste your time or money!
I placed my order yesterday, and after 3 e-mails with the company, and receiving 3 e-mails back from “Lila”, I have yet to receive a confirmation or order number so I have been unable to verify or track my order.
Therefore I will be canceling my credit card payment and contacting the BBB.
This company is not to be trusted!

November 4, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Kathy, thank you for bringing this to our attention. We are truly sorry for the frustration and worry regarding your order confirmation. Could you please provide the full name and email address used when placing the order so our team can locate your purchase immediately and provide your confirmation and tracking details?

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Rated 4 out of 5 stars

It was easy to order, fast response on problem with payment? However not getting deal offered

It was easy to order and i was happy until i got a text saying i needed to complete my order. I followed the link and it said CC info required to complete order. I first went to my bank account online because I knew I entered it already. I found where the money had come out of my account, but i was worried because the promotion i clicked on said it expired at midnight on halloween. The deal was buy 2 Luxe foundations and receive 50% off plus get free shipping, free brush and a free eyelash serum. So i ordered two. I should be getting 4 foundations, 2 brushes and 2 eyelash serums, that is not the case. I am really satisfied that after a couple of texts and emails i did get a confirmation that my payment went through.

October 31, 2026
Unprompted review
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Reply from Luxe Cosmetics

Hi Dawn, thank you for sharing your experience! We are glad to hear that your payment confirmation was sorted out promptly. Regarding the promotional items included in your Halloween deal, please email us directly at info@luxe-cosmetics.com with 'Trustpilot review' in the subject line so our team can review your order and ensure you receive everything promised.

Rated 1 out of 5 stars

11:29 AM (1 minute ago)


11:29 AM (1 minute ago)
to Trustpilot

LUXE knows they never shipped any product because the order was canceled immediately. They sent an email confirming that cancellation, yet proceeded to have $39.95 withdrawn from my bank account. I have repeatedly email, spoken to some BOT in customer service and all they can offer is apologies and lies. Today is November 4 and still no damn refund. They know the order number but let me REPEAT ONE MORE TIME- LF1092064! LUXE still SUCKS!

October 15, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi, thank you for providing your order number. Based in that number, we can confirm your order belongs to Luxe Research instead our store. So we're not able to help you. Please feel free to contact the Luxe Research store at info@luxeresearchlab.com. Also you can go directly to the Luxe Research's Trustpilot page.

Rated 3 out of 5 stars

The product is amazingly fabulous

The product is amazingly fabulous. I work 12 hour shifts and people comment how nice my makeup looks at the end of my workday.

The check out was miserable though. They hold you hostage with 2 long videos afterwards and bombard you with offers for additional products, before your purchase goes through.

November 1, 2026
Unprompted review
Luxe Cosmetics logo

Reply from Luxe Cosmetics

Hi Dawn, thank you for your feedback! We are thrilled to hear that the makeup stays flawless throughout your 12-hour shifts. At the same time, we sincerely apologize for the frustration caused by the checkout videos and offers. We are actively working to streamline our checkout experience.

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