LUXCRAS Reviews 

Reply from LUXCRAS

Aug 25, 2026

Thank you so much for taking the time to share your wonderful five-star review on TrustPilot!

We are absolutely delighted to hear that you find your Rurikinsai-ka Deep Dishes exquisite and that they exceeded your expectations. Crafted with traditional Mino-ware techniques, these pieces seamlessly combine the rich beauty of deep lapis lazuli and gold accents with durable, everyday practicality. Knowing that you appreciate both their sturdy feel and elegant aesthetic brings us immense joy.

We are truly grateful for your support and hope these dishes bring a touch of luxury and joy to your dining table for years to come.

Reply from LUXCRAS

Updated Aug 25, 2026

Thank you so much for taking the time to share your wonderful five-star review on TrustPilot!

We are absolutely delighted to hear that you love your Imabari Cotton Waffle Towels and that they reached you safely in the USA in good time. Knowing that you appreciate their beauty and softness—and that you are grateful to order Japanese textiles directly from abroad—brings us immense joy. Connecting our overseas customers with authentic Japanese craftsmanship across the ocean is at the very heart of what we do.

We are truly grateful for your support and hope these towels continue to bring soft, waffle-textured comfort to your daily life for years to come.

Reply from LUXCRAS

Aug 17, 2026

Thank you so much for taking the time to share your wonderful five-star review on TrustPilot!

We are absolutely delighted to hear that you find our Five-Toe Socks - Silk and Wool to be functional, luxurious, and beautifully made. Combining the natural comfort of silk and wool with thoughtful Japanese craftsmanship is something we take great pride in, and knowing that you experienced highest quality alongside very fast shipping brings us immense joy.

We are truly grateful for your support and hope these socks continue to bring warmth and cozy comfort to your daily life.

Reply from LUXCRAS

Aug 14, 2026

Thank you so much for taking the time to share your wonderful five-star review!

We are absolutely delighted to hear that you were pleased with our customer service and experienced super fast shipping. Ensuring attentive support and delivering your orders promptly from Japan to your doorstep is one of our top priorities, and knowing that your overall experience with Luxcras was smooth and satisfying brings us immense joy.

We are truly grateful for your support and hope you are thoroughly enjoying your Imabari Waffle Towels. We look forward to serving you again in the future!

Reply from LUXCRAS

Aug 14, 2026

Thank you so much for taking the time to share your review with us!

We are absolutely delighted to hear that you find our towels and blanket to be of good quality and value. At the same time, we truly appreciate your valuable suggestion regarding our towel blanket collection. Wanting more variety in colors and patterns is a wonderful feedback, and we will certainly share your idea with our product team as we continue to expand our lineup in the future.

We are deeply grateful for your support and hope your new towels and blanket bring you lasting comfort and warmth in your daily life.

Reply from LUXCRAS

Aug 5, 2026

Thank you so much for taking the time to share your wonderful five-star review on TrustPilot!

We are absolutely delighted to hear that you love your Imabari Towel Blanket Cotton "Native" and that you found the quality to be superior. Crafting large, comfortable towel blankets with exceptional Japanese quality is something we take great pride in, and knowing that your order arrived safely with no issues brings us immense joy.

We are truly grateful for your support and hope this towel blanket brings you warmth, comfort, and cozy moments for a long time to come.

Reply from LUXCRAS

Jul 14, 2026

Thank you so much for taking the time to share your wonderful five-star review!

We are absolutely delighted to hear that you are pleased with our beautiful products and experienced fast delivery. Since your items were shipped in multiple packages to ensure they arrived safely from Japan, we are incredibly glad that everything reached you smoothly and promptly.

We truly appreciate your support and hope these items bring a touch of Japanese elegance to your daily life.

Reply from LUXCRAS

Jul 13, 2026

Thank you so much for sharing your wonderful four-star review!

We are absolutely delighted to hear that you experienced fast delivery and are pleased with the nice quality of your order. Ensuring that our items arrive safely and promptly from Japan to your doorstep is one of our top priorities, so your feedback truly means a lot to us.

We are grateful for your support and hope that your new mugs continue to bring you great satisfaction in your daily life.

Reply from LUXCRAS

Jul 8, 2026

Thank you so much for your wonderful 5-star review!

We are absolutely delighted to hear that you found our service fast, affordable, and convenient. At Luxcras, we strive to make international shopping a seamless and pleasant experience for all of our customers around the globe.

We truly hope that your new Imabari Towel Blanket brings you comfort and a touch of everyday luxury. Your support means the world to us, and we look forward to serving you again in the future!

Reply from LUXCRAS

Jun 26, 2026

Thank you so much for another wonderful 5-star review on Trustpilot! We are truly honored to receive your comment, "Great product."

Our "PanPlate" is crafted from authentic Nanbu iron (Japanese cast iron), a traditional craft renowned for its exceptional heat retention and durability that brings professional-quality results to your everyday cooking. Following your purchases of our Imabari towels and Aizu Hongo-yaki mug, we are deeply grateful that you have chosen to welcome our iron cookware into your home as well.

Thank you for your continued trust in Luxcras and your passion for Japanese craftsmanship. We look forward to serving you again soon!

Reply from LUXCRAS

Jun 18, 2026

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your items arrived safely and that you are happy with the beauty of our products, as well as the efficiency of our shipping process.

When shipping delicate items like our Minoyaki pottery, we take extra care in our packaging to ensure they survive the long journey and reach you in perfect condition. Knowing that everything arrived without any breakage—and within a reasonable timeframe—brings our entire team immense joy and reassurance.

Thank you for choosing Luxcras and for appreciating the craftsmanship of our products. We look forward to welcoming you back for another seamless shopping experience in the future!

Reply from LUXCRAS

Jun 16, 2026

Thank you so much for your excellent 5-star review on Trustpilot and for highly recommending us!

We are absolutely delighted to hear that you are pleased with the quality, value, and service you experienced at Luxcras. Seeing that you selected our Gauze Scarves in a beautiful variety of colors—including Lilac, Lavender, Coral Red, and Ivory—brings a huge smile to our team. Each scarf is woven with careful attention to detail to ensure a gentle touch and versatile style, and we are thrilled that they have met your expectations.

We truly appreciate your support and trust in our shop. Knowing we succeeded in delivering a seamless shopping experience inspires us to continue providing the highest level of service.

We look forward to welcoming you back in the future!

Reply from LUXCRAS

May 18, 2026

Thank you so much for taking the time to share your honest experience with us! We are absolutely delighted to hear that you are impressed with our website, our curated selection of ceramics, and the quality of your new pieces.

We completely understand that shopping from a new international website can sometimes feel a bit uncertain, so it brings us great joy to know that our detailed shipping updates provided you with peace of mind. Our team takes extra care in packaging these delicate items securely, and we are thrilled that everything arrived safely to you.

Thank you for your wonderful support during our Mother's Day sale! We look forward to welcoming you back to Luxcras in the future.

Reply from LUXCRAS

May 13, 2026

Thank you very much for sharing your honest feedback. Please accept our deepest and most sincere apologies for the series of errors regarding your order.

We understand how frustrating it is to receive an incomplete shipment followed by incorrect items, and we truly regret that we fell short of the high standards of service we strive to provide at Luxcras. It is disheartening to know that we have let you down on your very first experience with us.

As we have discussed in our direct messages, we have already prioritized the shipment of your correct items to ensure they reach you as quickly as possible. We are monitoring this process with the utmost care to ensure everything is perfect this time.

We are truly grateful for your patience and for giving us the opportunity to resolve this. It is our sincere hope that once the correct towels arrive, you will be able to enjoy their quality and comfort for a long time to come.

We are taking your feedback seriously and are reviewing our internal processes to prevent such errors in the future.

Reply from LUXCRAS

May 8, 2026

Thank you so much for your kind review and for awarding us five stars!

We are delighted to hear that you are pleased with the quality of your new Yusamashi and that the packaging met your expectations. At Luxcras, we take great care in ensuring that these delicate handcrafted pieces from the Gyokko Kiln reach our customers around the world in perfect condition. Knowing that you feel the item offers good value for its price is truly rewarding for us and the artisans we represent.

We hope this beautiful piece of Tokoname stoneware brings a new level of enjoyment to your tea rituals. Thank you for your support!

Reply from LUXCRAS

May 7, 2026

Thank you so much for taking the time to share your wonderful experience with us! We are absolutely delighted to hear that your order arrived safely and even faster than expected.

At Luxcras, we strive to balance secure protection with eco-conscious, minimal packaging, so we are thrilled that this resonated with you. Knowing that our international shipping from Japan outperformed your local delivery experiences is the highest compliment our logistics team could receive.

We truly appreciate your support and look forward to welcoming you back to our shop again soon!

Reply from LUXCRAS

Apr 28, 2026

Thank you so much for your enthusiastic review and the perfect rating!

We are truly delighted to hear that you are pleased with your new Matcha bowl and that our service met your expectations. At Luxcras, we strive to deliver not only beautiful products but also a "flawless" experience to our customers worldwide, so your kind words mean a great deal to our team.

It is a pleasure to know that our efforts to offer quality items at a fair price have resonated with you. We hope this bowl brings a sense of serenity and joy to your tea moments.

Thank you again for your wonderful support. We look forward to serving you again in the near future.

Reply from LUXCRAS

Apr 20, 2026

Thank you very much for your wonderful feedback. We are absolutely delighted to hear that the quality of our towels exceeded your expectations!

Knowing that you are satisfied with the items you selected—from the soft Senshu face towels to the Imabari towel blankets and bath towels—truly inspires our team. At Luxcras, we strive to deliver only the finest Japanese craftsmanship to your home, and your words confirm that we are on the right track.

We hope these towels bring long-lasting comfort and a touch of luxury to your daily life. Thank you for your support, and we look forward to serving you again soon.

Reply from LUXCRAS

Apr 20, 2026

Thank you so much for your heartwarming feedback! We are thrilled to hear that your order arrived promptly and that our careful packaging met your expectations.

It is truly an honor to have the beauty and craftsmanship of our products recognized. We take great pride in curating items that embody the high standards of Japanese quality, and knowing that you place such trust in our selection is the greatest encouragement for us. We hope the Soup Curry Plates will bring joy and color to your dining table for many years to come.

Thank you for your continued support of Luxcras. We look forward to serving you again soon!

Reply from LUXCRAS

Apr 20, 2026

Thank you so much for sharing your detailed feedback! We are delighted to hear that you are enjoying the exceptional softness and low-lint quality of our Imabari Supima Cotton towels. It is also wonderful to know that your first delivery arrived promptly with friendly service from the courier.

Regarding your second package, we sincerely apologize for the delay you are experiencing at the Oakland facility. While international customs processes can occasionally take longer than expected, we truly appreciate your patience as you wait for the remainder of your order.

Our support team is closely monitoring the status of your shipment and is committed to assisting you until it safely reaches your door. Please do not hesitate to reach out to us if you have any further questions.

Thank you for choosing Luxcras and for your kind understanding.