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Company details
Written by the company
Luca & Romeo is your official authorized retailer for exceptional timepieces, dedicated to curating the finest collections from the world's most renowned watch brands. From Longines to Citizen and everything in between, we meticulously select watches for every style and occasion. Our ultimate goal is to earn your trust and satisfaction, a commitment that has been central to our success. We achieve this by offering competitive pricing, a truly varied selection, and a team of customer service specialists always ready to assist you. We believe your shopping experience should be easy, reliable, and enjoyable. That's why we're committed to ensuring you feel comfortable and confident shopping with us. We are looking forward to serving you.
Contact info
24 SW 12th Ave Suite 102, 33004, Dania Beach, United States
- 954-981-0717
- hello@lucaandromeo.com
- lucaandromeo.com
4.2
Great
13 reviews
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Happy repeat customer🙃👍👏
Ordering was easy, delivery was prompt & and my watch was securely and adequately packaged👍
March 9, 2026
Average experience
I don't feel like I had a great experience. I am not from the US, so was already a bit nervous about buying an expensive item from a different country. After placing my purchase I received two emails with different shipping information.
I sent customer service an email querying why I'd been given two different tracking numbers and didn't receive a response. I had to reach out to Fedex to get clarity on the status of my order's shipping info after no one from L&R replied to my email.
Giving three stars because I did eventually get my order & I'm happy with the product, I just think the customer service could do with some improvement.
February 6, 2026
Reply from Luca & Romeo
Thank you for taking the time to share your feedback. We’re genuinely glad to hear that you received your order safely and are happy with the product.
We’re sorry to hear about the confusion surrounding the tracking information. In some cases, international shipments can generate multiple tracking updates or labels within the FedEx system, which can understandably cause concern.
That said, we’ve carefully reviewed our inbox and were unable to locate an email regarding this issue. We pride ourselves on prompt responses, as reflected in our communication here, and we would have absolutely addressed your question right away had we received it. If you’re open to it, please feel free to forward the original message to us at hello@lucaandromeo.com
so we can investigate further.
For future reference, we’re also available via live chat on our website and by phone during business hours if anything ever feels urgent.
We truly appreciate your business, especially as an international customer, and we’re glad everything ultimately arrived safely. If there’s ever anything we can assist with moving forward, we’re here to help.
Found a great deal
Found a great deal, unmatched across the internet, immediately purchased. Watch was authentic, delivered on time.
Will come back to buy more.
December 1, 2025
Reply from Luca & Romeo
Thank you for the fantastic review — we really appreciate it! We're happy to hear you found such a great deal and that everything arrived on time and in perfect condition. Knowing you plan to come back means a lot to us.
Thanks again for supporting our business, and don’t hesitate to reach out if you ever need anything for your next watch!
The ease of ordering and fast delivery…
The ease of ordering and fast delivery along with the prices.
November 18, 2025
Reply from Luca & Romeo
Thank you so much for the great review! We're really glad to hear that the ordering process was smooth and that your watch arrived quickly. We always aim to pair great service with great prices, so it means a lot to see that reflected in your experience.
We appreciate your support and hope to help you again soon!
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Great transaction!
I had not heard of Luca & Romeo before this purchase, but I’m glad they appeared in my search results when looking for a particular watch. The new watch arrived quickly and in its proper packaging. Based on this experience I can recommend purchasing from Luca & Romeo.
September 29, 2025
Reply from Luca & Romeo
We’re so glad you found us — and even happier to hear you had such a positive first experience! Thank you for taking the time to share your feedback and recommendation.
It’s wonderful to know your new watch arrived quickly and just as expected. We truly appreciate your trust in Luca & Romeo and look forward to helping you again with your next timepiece.
Everything was perfect except no…
Everything was perfect except no instructions and buttons were alitte bigger than I thought they hit your hand when putting hand up which turn on the light and kill battery faster. All In all a good watch
September 8, 2025
Reply from Luca & Romeo
We really appreciate your thoughtful review — it’s great to hear that everything went smoothly with your order and that you’re enjoying the watch overall. Thank you also for pointing out the missing instructions; we’ll make sure to send you a digital copy right away so you have all the details at hand.
Your comments about the button design are valuable feedback, and we’ll be sure to share them with the brand. Thank you again for choosing Luca & Romeo — we’re so glad you’re happy with your watch and look forward to helping you again in the future!
I didn't get a owners manual. I love my watch
I love my watch. Didn't get owner's manual
August 26, 2025
Reply from Luca & Romeo
Thank you so much for sharing your feedback — we’re thrilled to hear that you love your new watch! We sincerely apologize about the missing owner’s manual. We’ll be sending you a digital version right away so you have everything you need.
We truly appreciate your business and are glad we could help you find the perfect timepiece. Thanks again for choosing Luca & Romeo!
Luca & Romeo delivered outstanding…
Luca & Romeo delivered outstanding customer service that was quick, professional, and made the entire process seamless. I was searching for a limited edition Hamilton watch for quite some time, and I was genuinely surprised and thrilled that they were able to get it for me. Their communication was prompt, and I felt completely confident throughout the transaction. If you're looking for a luxury watch with fast, trustworthy service, I highly recommend Luca & Romeo.
August 11, 2025
Unprompted review
Reply from Luca & Romeo
Thank you for this wonderful review! We are so glad we could find the limited edition Hamilton watch you were looking for.
Your kind words and recommendation mean a lot to us. We truly appreciate your business and hope to help you with your next luxury watch purchase!
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Luca & Romeo provides excellent service…
Luca & Romeo provides excellent service and great prices. My sales representative, Daniel, was incredibly responsive. He proactively contacted me when the watch I was interested in didn't meet the timing specifications. He then went above and beyond, securing a watch directly from the manufacturer that did meet the specs and had it sent to me very quickly with expedited shipping.
I am extremely satisfied with my purchase and will definitely buy from Luca & Romeo again!
August 1, 2025
Unprompted review
Reply from Luca & Romeo
This is wonderful to hear! We're so glad you had such a positive experience with us. It's fantastic to know that Daniel provided you with excellent service and went above and beyond to get you the perfect watch. We really appreciate you highlighting his responsiveness and proactive approach.
Thank you for choosing Luca & Romeo, and for your kind words. We're thrilled you're satisfied with your purchase and look forward to helping you again in the future!
i purchased a Longines Zulu watch
i purchased a Longines Zulu watch. it is a pretty nice looking watch. It was delivered on time via this website. And the price was competitive.
June 25, 2025
Unprompted review
Reply from Luca & Romeo
Thank you very much for the review, we are happy that you like the watch. If you need anything else please do not hesitate to reach out, all the best and thanks again for supporting our small family business.
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