Bit difficult to manoeuvre around site when trying to submit with voucher, ended up phoning help line, as auto help text could not solve issue, lady very helpful and resubmitted order for me,
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to navigate website …. Good selection. Ordered for grandson, first t shirt was too small so had to return, didn’t seem to be able to do a replacement, but my return was quickly processed then ord... See more
I have used Kitlocker for many years now for ordering bespoke kit for both my football club and running club. It's always a very professional, efficient service and competitively priced. For the past... See more
Company replied
Easy ordering process. We bought 16 kits and they arrived 5 days later. One small issue that the guys there resolved in 2 mins and reposted a replacement the next day. We’d definitely use them again a... See more
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Company details
Written by the company
We are proud to be one of the UK's leading team kit and sportswear retailers. With grassroots sport at our heart, we've been providing quality products from the biggest brands since 2005. Customer reviews are always welcome!
Contact info
6-8 Stevenson Way, S9 3WZ, Sheffield, United Kingdom
- 0114 275 6860
- sales@kitlocker.com
- kitlocker.com
4.2
Great
7K reviews
Asks customers to review
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Thank you Very straightforward and happy with the…
Very straightforward and happy with the items
July 18, 2026
Unfortunately this garment was…
Unfortunately this garment was returned. Due to incorrect size.
July 14, 2026
More than happy with my order and the…
More than happy with my order and the prices are so cheap delivery only took 3 days too 👌🏻😎 where else can you get Nike t shirts for £12 ?
July 14, 2026
Super dissappointed with Kitlocker
Super dissappointed with Kitlocker. We spent over £1500 on new kit for our netball team (bearing in mind we'd been saving months and months to afford new dresses). The dresses came and the fabric was shocking (after first wear the fabric pulled), also the fit of the dresses were poor meaning everyone had to size up two UK dress sizes and still the dresses rode up making them uncomfortable to wear. We went round in circles with Kitlocker trying to resolve the problem and were offered 5 dresses as compensation, but really for the poor qulaity of the fabric and performance style it's really not good enough. We would not purchase again.
April 19, 2026
Unprompted review
Easy to order
Easy to order, Also easy to return and reorder a different size. Quick and efficient plus very good communication
July 16, 2026
May use AI-assist with repliesRead more
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No updates/communication/kits in over 5 weeks
I ordered some kits 5 weeks ago and have zero communication or updates on the shipping of these. The phone number for contacting them has been disabled and I am getting no response to my online enquiries about the order. When trying to identify where my order is online it still says processing with an expected delivery date weeks ago. I spend a considerable amount of money that right now, I have no clarification or communication about. Extremely poor service and I would order with hesitation.
July 21, 2026
Unprompted review
Reply from Kitlocker.com
Hi Luke,
Thank you for taking the time to leave your review. We sincerely apologise for the delay to your order and appreciate how disappointing it is when you've been waiting several weeks without receiving your kit.
Having reviewed your order, we can confirm there has been a delay to one outstanding item which unfortunately held the remainder of your order. We also recognise that, due to an issue following a recent migration of one of our digital platforms, our automated delay notification emails were not sent as intended. This meant you were not proactively informed of the delay, and we fully accept that this fell below the standard we aim to provide.
We would, however, like to clarify a couple of points. Our telephone support line has remained open and fully operational Monday to Friday between 10:00am and 4:00pm throughout this period. In addition, our email support team is currently responding to enquiries within 4-8 business hours, even during our busiest summer period. Your enquiry was received late last night and had been in our queue for approximately five business hours before one of our advisors responded. That reply was sent within our published service level of one business day.
To ensure there is no further delay, we have now split the outstanding item from your order. All available items have been prioritised for dispatch today on an upgraded DPD Next Day delivery service for tomorrow. The only remaining item awaiting stock is a Joma Phoenix II Set - Shirt & Shorts - Black/White which is due to arrive from Joma shortly. If you would prefer not to wait, we have also offered a full refund for this item.
We completely understand your frustration and are genuinely sorry that your experience has not reflected the level of service we strive to provide.
Kind regards,
Team Kitlocker
Great product at a good price delivered…
Great product at a good price delivered on time
July 14, 2026
A home craft project gone wrong!
Nightmare of a company. I ordered 2 of the same item. They arrived with 1/2 the text screen-printed and 1/2 embroidered. Additionally, the initials are different sizes on the 2 items. I shared my concerns. They said that's the way the university wants the printing. I find it hard to believe.
I had been given a link to review the items and went to complete the review. The link didn't work. I contacted Kitlocker. They said that they inactivated my review link because I had shared a concern with them and they didn't want that information online.
The unfortunate thing is that the actual items I ordered (the Nike hoodies) are nice. It's what Kitlocker does to them that makes them look like a home craft project gone wrong -- the worst item I've seen produced in years
In response to Kitlocker's reply:
1. The letters on one garment are a different size than the other, as shown by a ruler. This is not a matter of opinion.
2. The size of the letters was not information available at the time of order.
3. The information about the combination of embroidery and screen printing was sent after my order was made, in small print in the confirmation. To say the specification was agreed with the customer is misleading.
4. Kitlocker claims my review was not prevented. However, they have still not provided me with a link to review these products on their site. (I will edit this point when I receive a link to leave a review.) They claim this is because they are looking into the matter. This contrasts with their email to me, which says they consider this matter closed. It makes me wonder how many other complaints have simply been silenced.
This has been my worst purchase in decades. Further, the customer service has been unbelievably poor.
July 1, 2026
Unprompted review
Reply from Kitlocker.com
Hi Stacy,
Thank you for taking the time to leave your review.
We're sorry that you remain disappointed with your order. However, we do feel it's important to clarify a few points for anyone reading your review.
Over the past 10 years, we have fulfilled more than 10,000 Oxford University orders featuring this specification, and this is the first time we have received feedback describing the products in this way, particularly regarding the combination of embroidery and print or font style and size of the initials.
The combination of print and embroidery, together with the font and size of the back print, is the agreed specification for the Oxford University range and has been supplied consistently to thousands of customers. Having carefully reviewed the photographs you provided, we also do not agree that the initials differ in size between the two garments.
We would also like to clarify that your review was never prevented. Whilst our Escalations Team was actively corresponding with you, the review link was temporarily paused to ensure all communication relating to the same issue remained within a single case. This was simply an administrative measure to avoid parallel conversations and ensure your feedback was fully considered, not an attempt to prevent you from sharing your experience.
Whilst we fully respect that you do not like the appearance of the garments, we respectfully disagree with the suggestion that they resemble "a home craft project gone wrong". In our view, the garments have been produced to a high standard of quality, in line with the approved Oxford University specification and the personalised options selected at the time of ordering.
Ultimately, the only way we could have prevented this review would have been to provide a full refund for two personalised garments that were manufactured correctly, to the agreed specification, and exactly as ordered. We did not believe that outcome would have been appropriate, fair, or consistent with our published policies, and therefore our position remained unchanged throughout our correspondence.
Kind regards,
Team Kitlocker
Very happy with the nike tops
Very happy with the nike tops, cheaper than any other site. Very quick delivery
July 14, 2026
Great purchase & a great price
July 13, 2026
Still waiting for the goods I purchased…
Still waiting for the goods I purchased to be delivered. Paid and not received.
Very poor 😞
July 14, 2026
Reply from Kitlocker.com
Thank you for taking the time to leave your review, Richard.
I'm sorry to hear that you haven't received your order.
Having reviewed your order, I can confirm it was dispatched within 22 hours of being placed, well within our advertised lead time, and sent using the Royal Mail Tracked 48 service.
According to Royal Mail's tracking, the parcel has been delivered to the delivery address entered at checkout within 48 hours of the package leaving Kitlocker and 10 days prior to this review being placed.
Unfortunately, we have to rely on customers contacting us if a parcel has not been received despite the tracking showing as delivered, as there is no way for us to know this wasn't anything other than a successful delivery.
As we hadn't received any contact from you prior to this review, we had no way of knowing there was an issue with the delivery.
Please email our Escalations Team at escalations@kitlocker.com with your order details. We'll immediately raise the matter with Royal Mail, investigate the delivery, and where appropriate arrange for a replacement to be sent as quickly as possible.
We appreciate how frustrating this situation is and look forward to resolving it for you as soon as possible.
Kind regards,
Team Kitlocker
Great service quick delivery
Good product delivered very quick happy all round will be using again from here
July 14, 2026
Can't process a return
I placed an order online and have been unable to access my order history so I can request a return, after following the step by step instructions. The webchat experience is really poor.
July 18, 2026
Unprompted review
Reply from Kitlocker.com
Hi Sundeep,
Thank you for taking the time to leave your review.
I'm sorry to hear you've experienced difficulty accessing our returns process.
You don't need to access your order history to request a return. Simply visit the Returns page on kitlocker.com and enter your order number and email address used when placing the order. This will allow you to submit your return request without needing to log into an account.
Our live chat will also direct customers to this returns page. We're currently working on enhancing the experience so returns can be processed directly within the chat itself, making the process even simpler.
If you're still experiencing any difficulties, please email your order number to support@kitlocker.com, and one of our team will be more than happy to complete the returns process on your behalf.
We appreciate your feedback, as it helps us continue improving both our website and customer experience.
Kind regards,
Team Kitlocker
First time using kitlocker
First time using kitlocker. Easy to place order and parcel turned up within the time slot. Shall use them again
July 12, 2026
Where
Where. Is the order i was paid for Monday am ?? On a next day delivery ???
Now friday
July 11, 2026
Reply from Kitlocker.com
Hi Scott,
Thank you for your review!
I have taken a look at your order and can see that this was shipped in line with our estimated delivery date and was successfully delivered on the 7th July.
I have sent over a separate email with the tracking information should you wish to discuss this further.
Kind Regards,
Team Kitlocker
DON'T WASTE YOUR TIME with this outfit
My order #10026162 created on 27th June, stated shipping within 7 days. The confirmation email gave a delivery date of 9-11th July - okay more than 7 days but I'll take that. Checked on the website a few days later the delivery had slipped to 11-13th July. That date passed so checked the website again, the date had slipped further to 24-26th July - the last straw for me, so requested a refund. To be fair to Kitlocker they responded quickly to my request and processed my refund. But a serious waste of my time and effort, Don't waste yours. Incidentally, the products I ordered are still showing as "shipping within 7 days" on their website. Either deliberately misleading or totally incompetent - you decide!
July 14, 2026
Unprompted review
Reply from Kitlocker.com
Hi John,
Thank you for taking the time to share your feedback, and apologies for the frustration caused by the delays to your order.
Unfortunately, after your order was placed, we experienced an unexpected delay from the manufacturer, which impacted the availability of your items. We understand how disappointing it was to see the estimated delivery dates continue to move back, especially when the original lead time suggested a much quicker dispatch.
We appreciate that this wasn't the experience you expected, and we completely understand why you chose to cancel your order. We're pleased we were able to process your refund promptly, but we're sorry it came to that.
Once again, sincere apologies for this.
Kind Regards,
Team Kitlocker
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