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Kismet Reviews 

529
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently mention that their pets truly love the food, and many pet owners gladly note visible improvements in their animals' coat health, joint mobility, and overall daily wellness. Consumers also appreciate the remarkably convenient ordering process, flexible subscription options, and the clean, high-quality ingredients used to craft these dependable pet products. However, some reviewers noted occasional issues with unexpected shipping delays, tracking updates, or missing subscription orders. A few consumers experienced frustratingly long wait times and expressed dissatisfaction with the overall delivery service provided by carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality and ingredients, noting that even picky dogs... See more

Quality

Customers consistently note positive experiences with quality, highlighting high food standards and clean... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive ahead of... See more

Order

Customers had ambiguous experiences with order processes, reflecting both praise and frustration. Many... See more

User experience

Consumers find user experience to be positive, consistently reporting that the product is super easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

shaker is a great addition to a daily routine. The ingredient list is clean and thoughtfully formulated, which is something I really value when it comes to pet products. There’s no chemical or artif... See more

Company replied

Rated 5 out of 5 stars

Received it just in time to refill out holder. My Marshmello loves this food and looks forward to it every morning. I sent a message that we were running out and the person who received it processed... See more

Company replied

Rated 5 out of 5 stars

Kismet Shakers was an new multivitamin regiment that I added to my pet daily diet because I normally don't give him any vitamins, but this was different and new for the both of us. The Kismet Shakers... See more

Company replied

Rated 5 out of 5 stars

Kismet has been amazing for our dog with stomach issues! She has a poultry allergy and it was hard to find a reasonably priced food with good ingredients and chicken free. The smell is a little stro... See more

Company replied


Company details

  1. #14 of 65 best companies in Pet Supply Store
  2. #15 of 71 best companies in Pet Store

About Kismet

Written by the company

Why Pet Parents Choose Kismet

Clinically proven to support better digestion and help dogs of all ages feel their best.


At Kismet, we believe every dog deserves a life that feels as good as it looks. That’s why our recipes are developed with board-certified veterinary nutritionists and clinically proven to support digestion and help reduce inflammation.

Every bowl starts with:
✔ Real animal protein
✔ Nutrient-rich superfoods
✔ Pre- and probiotics to support gut health
✔ Freeze-dried nuggets dogs love for an extra boost of flavor and protein

Everything is crafted with care right here in the USA.

Buying Kismet does good beyond the bowl. Every purchase helps support Project Street Vet, Muddy Paws, and PAWS Chicago—so more dogs can live healthier, happier lives.

Thanks for being part of the Kismet family. If Kismet has helped your dog feel their best, your review helps other pet parents feel confident too. 🐾

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

529 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(529)

529 reviews in the last 12 months

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Rated 4 out of 5 stars

My dog is very finicky amd will eat…

My dog is very finicky amd will eat this food. His allergies are doing well also. Love the quality and ease of feeding him well. My only complaint is the price is steep.

August 26, 2026
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Reply from Kismet

Thank you so much for sharing this—it really means a lot to hear that your dog is not only eating well but doing better with his allergies too! We know how tough it can be to find a food that a finicky pup will actually enjoy, so that's wonderful news. We completely understand the concern about price, and we appreciate you being upfront about it; we're always working to source high-quality ingredients as efficiently as possible to keep costs reasonable without compromising on quality. Thanks again for trusting us with your dog's health and for taking the time to leave such thoughtful feedback!

Rated 5 out of 5 stars

My dog absolutely loves this topper

My dog absolutely loves this topper! It's an easy way to add extra flavor to meals, and I've noticed my dog's coat looks shinier and feels softer since we started using it. Even my picky eater gets excited at mealtime now. I love that it's simple to sprinkle on food, and it's become a staple in our daily routine.

August 5, 2026
Unprompted review
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Reply from Kismet

My dog absolutely loves this topper! It's an easy way to add extra flavor to meals, and I've noticed my dog's coat looks shinier and feels softer since we started using it. Even my picky eater gets excited at mealtime now. I love that it's simple to sprinkle on food, and it's become a staple in our daily routine.

Rated 5 out of 5 stars

Finally a dog food that my picky poodle…

Finally a dog food that my picky poodle will eat as soon as I put it down she's scarping it up yay 😉

September 1, 2026
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Reply from Kismet

That's the best kind of yay—no more standing over the bowl waiting for a single bite! It's so satisfying to hear your picky poodle is scarfing it right up. Thanks so much for sharing this win with us!

Rated 5 out of 5 stars

Tail wag

My dog loves this products

July 15, 2026
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Reply from Kismet

Thank you so much for sharing this—we're thrilled to hear your dog loves it! We hope it keeps bringing tail wags to mealtime for a long time to come.

Rated 4 out of 5 stars

All's good

All's good. My only wish is it were less expensive. Maybe a senior citizen discount.

August 31, 2026
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Reply from Kismet

Thanks so much for the feedback—we're glad things are going well overall, and we hear you on the price! A senior citizen discount is a fun idea, and while we can't promise that, we always appreciate hearing thoughts like this as we look for ways to make our products more accessible.

Rated 5 out of 5 stars

Customer Service is the best they are…

Customer Service is the best they are great and they work with you if you have any problems they do it in the most fairway

August 29, 2026
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Reply from Kismet

Thank you so much for the kind words! We're so glad our customer service team could support you and work through any issues fairly — that's exactly the experience we aim to provide. We truly appreciate you taking the time to share this.

Rated 5 out of 5 stars

My email was answered quickly and the…

My email was answered quickly and the problem was resolved just as quick

August 21, 2026
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Reply from Kismet

Thank you so much for the kind words! We're thrilled to hear your email was answered quickly and that we could resolve your issue just as fast. Providing fast, effective support is exactly what we aim for, and it's great to know we hit the mark for you. We appreciate you taking the time to share your experience, and we're here anytime you need us again!

Rated 5 out of 5 stars

Love the brand and the delivery

Love the brand and the delivery! My dog loves it too. It's definitely worth the price.

July 14, 2026
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Reply from Kismet

Thank you so much for the wonderful review! We're so happy to hear that both you and your dog are loving it, and that the delivery experience was smooth too. It means a lot to know you feel it's worth the price — that's exactly what we strive for. Thanks for being a loyal customer, and we hope your pup keeps enjoying it for a long time!

Rated 5 out of 5 stars

Received it just in time

Received it just in time to refill out holder. My Marshmello loves this food and looks forward to it every morning.
I sent a message that we were running out and the person who received it processed my order asap seeing that it would not process for over a week otherwise. So grateful.

August 25, 2026
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Reply from Kismet

Thank you so much for sharing this, and we're thrilled that your Marshmello looks forward to mealtime every morning — that's exactly what we love to hear! We're also really glad our team could jump in and get your order processed quickly when timing was tight; making sure your pet doesn't go without is always a priority for us. Thank you for reaching out and letting us know, as that made all the difference in getting things sorted in time. We truly appreciate your patience and your trust in us to take care of Marshmello's needs. Thanks again for the kind words and for being such a valued customer!

Rated 5 out of 5 stars

My dogs love it!

Very high quality food that my dogs love! Thank you for making me feel good about feeding my dogs kibble because it is so much more convenient than some of the alternatives. Great customer service!

August 11, 2026
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Reply from Kismet

Thank you so much for this wonderful review! We're so glad your dogs love the food and that it's giving you peace of mind about feeding them kibble—convenience and quality don't have to be a trade-off, and we're glad that comes through. It's also great to hear our customer service team took good care of you. Thanks for being part of our pack—we're grateful for your support!

Rated 5 out of 5 stars

Kismet has been amazing for our dog…

Kismet has been amazing for our dog with stomach issues! She has a poultry allergy and it was hard to find a reasonably priced food with good ingredients and chicken free.
The smell is a little strong, but our dog absolutely loves it and no more paw licking!

August 15, 2026
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Reply from Kismet

Thank you so much for sharing this—we're thrilled Kismet has been such a great fit for your dog's sensitive stomach and poultry allergy! Finding an affordable, quality chicken-free option can be such a challenge, so it means a lot that we could help solve that for you. And no more paw licking is fantastic news—that's exactly the kind of relief we love to hear about. Thanks for sticking with us despite the smell, and for trusting us to help your pup feel their best!

Rated 3 out of 5 stars

My dogs like it when they can’t get…

My dogs like it when they can’t get anything from our plates. Haha

May 8, 2026
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Reply from Kismet

Thank you so much for your kind words and for choosing us for your pet's nutrition! We're passionate about crafting food made with high-quality, wholesome ingredients to support your pet's health from the inside out. It means the world to know our commitment to quality is making a real difference for your furry friend. We look forward to continuing to be part of their health journey!

Rated 5 out of 5 stars

My dogs love this food

My dogs love this food, and I am happy to say that my one dog with itchy skin has greatly improved! Nice to find a good food at a reasonable price!

August 12, 2026
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Reply from Kismet

Thank you so much for sharing this—it means a lot to hear that your dogs love the food and that your pup's itchy skin has improved! Skin sensitivities can be so tough to manage, so we're thrilled it's made a difference. We're also glad you're finding it to be great value. Thanks for trusting us to help feed your furry family!

Rated 1 out of 5 stars

Shipping Delays always

I’m still waiting on my monthly subscription. Payment was made over a week and still no food. I’ve had to buy a substitute. Why is shipping so delayed? Amazon can ship in one day for free. I pay you $5.00 and have to wait two weeks.

August 20, 2026
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Reply from Kismet

Hi, first of all, thank you for being such a great customer! I am very sorry for the delays that you have experienced. Unfortunately, once an order leaves our warehouse, we have very little control over what happens en route to you. I do see that the order you are referring to does seem to be lost in transit. We are refunding that order for you and sending a free replacement for you.

You are correct, our shipping standards are not as good as Amazon's, which has an enormous infrastructure to support its delivery business. We are still a rather small company. We do appreciate your business, and please let us know if we can adjust your subscription to maybe give a little buffer in case an order is delayed again in the future.

Thank you for your feedback and your patience with us.

Rated 4 out of 5 stars

Good company, good product but expensive

I've been combining Kismet product with another dog food and my dog, Lily, loves it. I started using it when she had digestive issues and it helped her back to better health. I'd like to save some money by setting up auto delivery but company has set number of weeks to select from; this doesn't work for me because I combine with another brand.

August 19, 2026
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Reply from Kismet

Hi Debbie,

Thank you so much for your orders and for your feedback. We really appreciate it!! Please write into support@kismetpets.com, and we can set your subscription timing to be whatever you want it to be on the backend.

Please let us know if you need anything else!

Thanks

Rated 5 out of 5 stars

This food is Great!!!

After 3 years of Farmers Dog my boy started to have some issues with his ears. Concerned it was some type of allergy we did the 5 Strand test to narrow down what may be the cause. Results we're in that the only protein he wasn't allergic to was Salmon. After searching for a Salmon based diet, I found Kismet and thought I would give it a try. I was worried he wouldn't like this "dry" dog food as he has only eaten fresh food. He loves it!!!! His coat is beautiful; his poops are great and no more ear issues. We couldn't be happier with this product.

August 9, 2026
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Reply from Kismet

Thank you so much for sharing this detailed story with us! We're thrilled that our salmon-based recipe was the answer your boy needed, especially after everything you went through to identify his allergy. It means a lot that he made such a smooth transition from fresh food, and we're so happy to hear about his beautiful coat, healthy digestion, and clear ears. Thank you for trusting Kismet with his care, and for taking the time to share such a thoughtful review!

Rated 5 out of 5 stars

My 3 "picky" furbabies absolutely loves…

My 3 "picky" furbabies absolutely loves Kismet! My orders are always on time, & customer service is excellent- whenever I need to skip orders, they accommodate me.

August 6, 2026
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Reply from Kismet

Thank you so much for the kind words! We're delighted that all three of your furbabies are fans of Kismet, and we're so glad our team and delivery have made things easy for you. We truly appreciate your trust and support!

Rated 5 out of 5 stars

Received quickly

Received quickly

August 7, 2026
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Reply from Kismet

Thank you so much for the kind words and for shopping with us! We're glad your order arrived quickly, and we hope you're loving what you received. Please don't hesitate to reach out if you ever need anything else!

Rated 5 out of 5 stars

I love the delivery and my dog loves…

I love the delivery and my dog loves the food and treats. We're happy 😊

August 7, 2026
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Reply from Kismet

Thank you so much for sharing this — it truly makes our day to hear that your pup is enjoying the food and treats! We're so glad the delivery experience was smooth too. Wishing you and your furry friend many more happy mealtimes ahead! 🐾

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