Kikilighting Reviews 

So far zero communication back from Kiki lighting customer care (10 days in waiting). Waiting for a product that, judging by all one star reviews on trustpilot, probably is going to be a low quality product (if it even arrives). Should have read the trust pilot reviews before impulse buying!

We are extremely happy with Kiki Lighting and even happier with the lamp. Very high quality and exactly what we had in mind. It fits perfectly over our dining table. Ordering and shipping was super easy and fast.

So happy with the products I've bought and received rapidly with fast shipping. Great comunication with Customer Service who helped me when I've to buy again a lamp we broke at home. They upgraded my shipping for free as I forget to do it. Many thanks to Anya !!!

Didn‘t send proper tracking information. Had to ask multiple times and it took more then one month for the product to arrive. Be aware that you are ordering a product from China.

The package was poorly packed and the product quality was very bad and not aligned to what was advertised on the website. Cheap materials and poorly manufactured and absolutely overpriced.

I made a purchase, awaited notification, tried to track package by entering order number and email, search engine unable to find my purchase. Wrote to support@ twice, no response. Made querie with chatbot, nothing. whatsapp account disconnected. After leaving a not good review, I received a response that it has been delivered ( it had), and was happy to locate and open the well packaged item...that was not amber (Verre ambré) but bright, translucent, mango-colored orange.

Fast delivery and within the delivery time given.

Lamp looks great, according to description and photos.

Terrible experience. They sent me fake items that looked nothing like the pictures on their website.

When I tried to return them, they refused unless I paid for shipping back to China, which from Europe is extremely expensive. I also had no confidence that they would actually refund my money once they received the items.

In the end, I was left with fake lamps that did not match what I purchased, and the company refused to accept the return or refund nearly €500 that I had spent.

The customer service was just as bad. At one point, they told me to destroy the items, send them photos as proof, and then they would refund me. Another suggestion was that the lamps were “amazing” and that I should simply give them to friends or neighbours. It was incredibly unprofessional and completely unacceptable.

I would strongly advise against trusting this company.

I had an issue with the lamp, and the support team was very helpful. They responded quickly and offered several solution options. Everything was resolved efficiently, and I really appreciate their support and professional approach

Great support from Anya to manage the order. Good delivery time. Good packaging. Happy with the product. I recommend.

am very happy with this lamp. After using it for a few days, I can say that both the design and the quality fully meet my expectations. The light is warm and pleasant, creating a very cozy atmosphere in the room.

The lamp feels sturdy and well made, with beautiful finishes and high-quality materials. It was also very easy to install and use. In addition, the product looks exactly like the photos on the website, which is always reassuring when ordering online.

Delivery was fast, the packaging was secure, and the overall shopping experience was excellent. I would definitely recommend this lamp and this website to other customers.

Beautiful product, great service and fast delivery. I will use their service again!

KikiLighting has supported us with a technical problem with the lamp. The problem is not yet fixed, but they are trying very hard to solve it. We hope that the lamp will be fully functional again in this way soon.

Very good experience ordering from Kiki. Arrived when expected, and the lamp itself is beautiful. It would have been nice to have an instruction manual in the box for assembling the light, but it wasn’t too complicated.

Stay well away from Kikilightening! I ordered and paid for two lamps at the end of December 2025 because I believed the positive reviews on Trustpilot. By March 2026, I still hadn’t received anything. Then one lamp arrived over three months late: but it isn’t a high-quality lamp, just a cheap Chinese product!!! The second lamp didn’t arrive; instead, I received the wrong model. I’ve been waiting for a return label for the incorrect delivery for three weeks. Despite countless emails and sending photos of the incorrect contents, I still haven’t received a return label. They actually claim they didn’t receive my photos of the incorrect item. This is how they drag out the returns process until you’ve lost all patience. Based on this experience, I assume the positive reviews on Trustpilot have been bought. Please be careful with Kikilightening – you’ll lose a lot of money with this scam company!

The lamps are absolutely beautiful and fully met my expectations. The quality and design are amazing!

I also want to highlight their customer service, which is truly excellent and very responsive whenever there is a problem or question. They handled everything quickly and professionally.

I 100% recommend this website and would definitely order again!

Great company and great products :)!
I ordered three very beautiful lamps for my new flat and they look really beautiful and the quality is also very good. I would order there always again.

Fast delivery, good quality, nice product

Fast shipping, good prices and supportive Customer Service