Kenblack Reviews 

Terrible customer service. Bought a game for my son which was only played a few times and it broke.
Waited 20 mins in store to be told there was no one in head office to authorise exchange. Then told they couldn't exchange as not a manufacturer fault. Which it clearly is. The game was 14.99 and we spent nearly €100 on other games. Will never buy from here again.

Store staff actively ask if you want a receipt when purchasing. This should not be an option as the store do not accept exchanges even within an hour of buying without a receipt. Tried to give constructive feedback re same but rude floor manager would not acknowledge any issue or accept feedback.

Very bad experience in their shop in Portlaoise , I bought a walker for my 10 month baby , the wheel was literally not working but the manager refused a refund and was very rude! I’m in shock !

Terrible store, terrible service, they bought a car for a child in this store when I checked it in the store, it didn't work, they said you need to charge it, I charged it at home all night, it doesn't work, I brought it back to the store, they said you need to leave it and check it))) I said I could wait at the store, but they said no, we'll call you. I went to work and got a call back in just 10 minutes, I didn't have time to come back, the baby was crying all day, the car wasn't eating and now I can't pick it up because I don't have time to stop by, the service is terrible, check everything in the store a hundred times because then there will be a lot of problems with the return.

⭐☆☆☆☆ Unacceptable handling of faulty pram and refusal of refund

I am extremely dissatisfied with the service I received from Ken Black’s Store, Wexford regarding a faulty pram I purchased.

The pram was returned after I clearly outlined the faults and requested a refund. This refund was refused, and despite multiple requests, the store has failed to provide any evidence that the pram was inspected by a qualified professional or that a proper fault assessment was carried out.

I contacted the store on numerous occasions by email seeking clarification and documentation to support their decision. Many of these emails were ignored, and the responses I did receive were inadequate and lacked transparency.

As a result of this poor handling, I was left without a stroller and without my funds, which meant I was unable to replace essential baby equipment over the Christmas period. This caused significant stress and inconvenience.

The overall level of customer service, communication, and refusal to provide basic consumer information falls well below an acceptable standard. I believe this matter has not been handled in line with Irish consumer rights, particularly in relation to faulty goods.

I would urge other consumers, especially parents purchasing essential baby items, to exercise caution when dealing with this store.

I ordered a Christmas present online for my daughter for pick up. Received an email to say cancelled no explanation. Rang shop & told im too busy haven't time to find out. Will call you back but hung up before taking a name or number. Customers are the ones keeping you in your jobs. Ridiculous to treat people like I was treated today.

Absolutely atrocious customer service. Extremely rude and unhelpful. I ordered an item online that did’t work as described and they would not offer me a refund or a replacement item. I will never give them a penny again. Do yourself a favour and buy your toys from another store.

Ken Black in WEXFORD.
I have never come across a more ignorant manager in my life. He was so aggressive and rude to myself and my partners mother today. I have never seen anything like it. We were both in disbelief, complete and utter shock leaving the store. He let the shop down big time. Ill never be shopping in there again- what a shame.

3 year old out to pick her birthday present & needed toilet & as you know no child can hold it or should hold it !
Asked to use toilet & girls at till said no go to mc ds ,I said she needs to go now .Said company policy no one can use toilet ! Children & pregnant woman should have a right to use toilet ,get a customer toilet for this please as it's not ok .
Girl both red shirts were laughing and very rude .

Horrible place to deal with manager very very rude and unhelpfull we bought a child's bike today got it assembled the back wheel siezed we were lucky the child was not on that bike this is the 2nd time this has happened my daughter bought one for her girl was not assembled properly either and again the manager was very rude it's a toy shop customers do not need to be insulted by that couldn't care less attitude we spent a lot of money on a bike that was thrown together ....get some staff training done and get a smile on your faces and learn manners

The delivery just before Christmas was lightning fast. With great price as well. Thank you team! Well done👍💪

I recently ordered Christmas presents for my kids from Ken Black. They had a good range of stock that I couldn't order from other places and it arrived quickly too. Prices were reasonable. I would definitely recommend.