Intrum Justitia Oy - Perint ja asiakashallinta Reviews 

Poor Customer Service they keep you on wait more then 40 min

DNA & Intrum: A predatory system that sues you for paid bills
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I am writing this to warn others about the "system failure" at DNA. I have been a customer, but I was shocked to find myself served with a court summons (Helsinki District Court Case E 26/4100) for a debt that DNA admitted was already zero.
​I contacted DNA Customer Service, and they confirmed in writing: "As far as DNA is concerned, the invoices have been paid, and you currently have no outstanding invoices". Despite this confirmation, DNA allowed their collection partner, Intrum Oy, to continue legal action against me.
​When I reached out to resolve this, DNA simply pushed the responsibility to Intrum, and Intrum refused to cancel the court case unless I paid an additional €198.63 in collection and legal fees—fees for a debt that the original creditor said didn't exist.
​I am forced to pay these fees today just to protect my credit record from a "payment default" mark, even though DNA’s own staff confirmed my balance was clear. This feels like a scam where the left hand doesn't talk to the right, and the customer is the one who pays the price.
​I didn't check DNA’s 1.25-star rating on Trustpilot before joining, but after being sued for a bill I already paid, I completely understand why it is so low. Avoid this provider if you value your peace of mind and your credit score.

I hate both of you

They send invoices through posti even though they have e-mail address details and they know posti is late when delivering letters.

Those most legal scum in the world I don’t know why I have to be in any contact with them. They just pay my bills and they add more for example if my bills I forget it €5 they will add €14 more total amount 18 what a scammer How this iis legal

I guess this company is a licence to print money - good news for investors, specially since the actually tasks they do do need human being - a dumb machine is fully sufficient.

I guess corporations need debt collectors - but this lot goes for highway robbery. Demands for money are either posted so late or with the slowest postal service available that they invariably arrive AFTER the due date. Payment at that stage is futile - they will haunt people even though their customers will have received the outstanding money and even though they received their cut.
This is why I think they only employ robots - because human staff surely can read and put two and two together?My advice: complain to the company who you owe money or contact the ombudsman to report this lot: kuluttajariita