Internxt Reviews 

1,313
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the service for its ease of use and smooth operations, finding the interface simple for uploading, downloading, and syncing files across devices. Several people also highlight the phenomenal upload speeds and consider it a good option for media backup. The customer support often receives praise for being responsive, helpful, and professional, guiding users through various processes. However, some customers also noted significant issues with the service's functionality and reliability. People reported problems with slow upload speeds, buggy web interfaces, and syncing failures, leading to difficulties accessing or even losing files. Some reviewers were dissatisfied with customer support, describing it as slow, unresponsive, or unhelpful in resolving critical problems like missing features or data access. There are also concerns about advertised features like WebDAV or CLI access not being included or being removed.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, particularly... See more

User experience

People report ambiguous experiences with user experience, with some customers finding it a great experience,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team for being... See more

Product

Clients share ambiguous opinions on product, with some expressing satisfaction and praising its privacy... See more

Website

Consumers find the website experience to be ambiguous, with many reporting significant issues regarding speed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought the highest tier product they have and expected a product like most other cloud based storages, but unfortunately the fucntionality is wildly different and not in the good sense. The sync app... See more

Rated 2 out of 5 stars

The free services are great. "Internxt send" and the antivirus scanner appear to be free. I'm told that the antivirus is basically just Windows Defender, which is a good antivirus. The free 1GB does... See more

Rated 2 out of 5 stars

The customer service and technical support are horrible. I’ve reached out multiple times and have never received a response. File syncing is incredibly slow or just straight-up doesn't work—neither on... See more

Company replied

Rated 1 out of 5 stars

Bought a 2TB Lifetime plan in Dec 2024 specifically for WebDAV support – it was advertised as included. One year later they locked me out, claiming "infrastructure changes" now require a €500+ "Ultima... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. Security Service

Written by the company

Internxt is an open-source, zero-knowledge, post-quantum encrypted cloud storage service based on absolute privacy and security. Internxt offers a whole privacy ecosystem, all included in your Internxt membership (Internxt Drive, Meet, Mail, AI, S3 object storage, VPN, Antivirus, Cleaner, and more). Internxt doesn’t access your personal data or files for ad purposes, instead is designed to give you back control over your files and protect you from data collection and advertising companies.

Money-Back Guarantee

30 day money-back guarantee

Satisfaction Guaranteed! Buy Internxt risk-free with a 30 day money-back guarantee

Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(1,313)

293 reviews in the last 12 months

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Rated 1 out of 5 stars

I believe the whole thing is a scam

I believe the whole thing is a scam: the offers, the service they provide, everything.

The connection kept dropping constantly, and the speed was extremely slow.

I complained and asked for a refund, but instead they cancelled my service. I lost all my data, and they did not refund me anything.

The offers look incredibly good because, in reality, the whole thing is a scam.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

I bought the 1-year plan

I bought the 1-year plan. I cancelled it halfway through so it wouldn't renew. Instead of cancelling the service only at the end of the subscription period, they cancelled it immediately, effectively taking away nearly 6 months of my subscription. A completely untrustworthy company. Don't use them.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

great platform

great platform, decent performance
Missing in the ultra plan:
Roadmap with regards to mail and some other services with concrete timing. Besides mail in particular rsync and a non-browser based vpn.

July 14, 2026
Internxt logo

Reply from Internxt

Thanks for the feedback, Mail is expected in the next few weeks.

Rated 1 out of 5 stars

lack of transparency

Unfortunately, I can’t recommend this company. I initially paid about $2 for the first month, but later realized this was only a promotional discount and that the following months would cost significantly more. The ongoing pricing was not clear enough during checkout, and the experience felt misleading. Because of this lack of transparency, I decided not to continue and would not recommend this service.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Support service solved the issue at first try

I had the maximum storage capacity already purchased but without webdav support. Webdav comes in a bundle with 5tb so I needed extra space to be added to allow buying the ultimate bundle. They guided me even offering a special offer.

July 17, 2026
Unprompted review
Internxt logo

Reply from Internxt

Thanks for the feedback, glad we could help!

Rated 1 out of 5 stars

Way too many errors

Way too many, partially fundamental errors, for months and months. Two few experienced engineers, too sloppy test plans.

May 15, 2026
Rated 5 out of 5 stars

Has everthing I need for a perfect price.

I’ve been using Internxt for a while now, and it’s been a great experience. I was looking for a cloud storage service that takes privacy seriously, and Internxt really stood out. Knowing that my files are end-to-end encrypted gives me peace of mind.

The interface is simple and easy to use, so I didn’t have to spend time figuring things out. Uploading, downloading, and syncing files across my devices has been smooth, and I haven’t run into any major issues.

What I like most is that Internxt seems focused on building a service that puts users first instead of collecting their data. It’s nice to see regular improvements and updates as well.

Overall, I’m happy with my decision to switch to Internxt. If you’re looking for a secure, easy-to-use cloud storage service that values your privacy, I’d definitely recommend giving it a try.

July 14, 2026
Unprompted review
Internxt logo

Reply from Internxt

Thanks for the feedback!

Rated 4 out of 5 stars

Works everywhere

The possibility to use internxt on all o operating systems is for me essentially.

July 14, 2026
Internxt logo

Reply from Internxt

Thanks for the feedback!

Rated 1 out of 5 stars

Worse and worse

Worse and worse. Discounted offers are available on many websites, at the expense of those who pay for the full service. The download service is completely unusable. It is impossible to download several files in a row, especially if they exceed 1 MB. What a waste of money — who needs such an overly slow system?
I cannot provide any further information. Please also refer to the April feedback. I tried again, but unfortunately it is still impossible to transfer a folder containing five 2 MB files; it gets stuck. Why does the competition do better?

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding and highly accurate support from Jhonatan!

I was having a frustrating issue where the login button in the Android app was completely unresponsive and nothing happened when I pressed it. I tried several troubleshooting steps on my own, but nothing worked.

Jhonatan from the support team reached out and gave me the brilliant advice to change my phone's default browser from Samsung Internet to Google Chrome. As soon as I switched the default browser and restarted, the login went through instantly and perfectly!

Thank you so much, Jhonatan, for this pinpoint accurate and quick solution. Excellent customer support!

July 3, 2026
Unprompted review
Internxt logo

Reply from Internxt

Thanks for the feedback!

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