InPost España Reviews 

675,352
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve always had a very good experience with InPost. I particularly want to mention one specific pickup point that I use regularly — I’ve never had any problems there. The owner is always very nice, fr... See more

Company replied

Rated 4 out of 5 stars

InPost delivers on timing. I have received over 100 packages over the past two months of varios sizes. Communication is great and the lockers and inpost pick up points work well with one exception w... See more

Rated 5 out of 5 stars

It was very quick! We have only had bad experiences with delivery companies here in Spain, no matter if they are small or large.This delivery was very fast and accurate!Finally someone who knows his... See more

Rated 5 out of 5 stars

Its cheap , it gives excellent service and its very reliable. Well done for keeping your prices low when everyone else is bleeding us dry with their increases

Company replied

Company details

  1. Courier and Delivery Service
  2. Circular Distribution Service
  3. Courier Service
  4. Delivery Service
  5. e-Commerce Solution Provider
  6. Package locker

Written by the company

Prepara tu paquete, elige un PuntoPack o Locker cercano y entrégalo. ¡Nosotros nos encargamos del resto! Sin esperas, fácil, económico, conveniente, seguro y sostenible


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

675K reviews

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4.4

All reviews

(675,352)

318,991 reviews in the last 12 months

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Rated 5 out of 5 stars
InPost España logo

Reply from InPost España

Thanks so much, Jose! We're thrilled you found our lockers friendly and reliable. We'll keep working hard to keep things running smoothly for you.

Rated 1 out of 5 stars

Worst delivery company

worst delivery company, first time like a year ago, I bought an iphone 15, and it got stolen at the sorting center, no compensation or anything, now they be just taking my order to unnecessary locations

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

The box was open

The box was open, things were spilling and the blanket cover I had ordered didn’t even have a plastic wrap- everything exposed to open

September 5, 2026
Rated 1 out of 5 stars

First deliver was with information

First deliver was with information, that delivery address is wrong. Then I changed delivery address to the inpost point near us. Day ago I received info that package was delivered, but I didn’t receive it and it wasn’t delivered to the point.

September 3, 2026
Rated 5 out of 5 stars

Amazing and amazing

Amazing and amazing

September 3, 2026
InPost España logo

Reply from InPost España

Thanks a million, Ramon! It’s awesome to hear you loved our friendly service and efficient delivery—that’s exactly what we aim for! We’ll keep working hard to make every experience just as amazing.

Rated 5 out of 5 stars

Very fast and reliable

Very fast and reliable. Love the lockers availability near me. Very reasonable price as well.

October 15, 2025
InPost España logo

Reply from InPost España

Thanks a lot, Stephanie! It’s fantastic to hear you’re enjoying the speedy service, reliable lockers, and the great prices. We’re here to keep making deliveries simple and convenient for you!

Rated 5 out of 5 stars

Very good service

September 3, 2026
InPost España logo

Reply from InPost España

Thanks so much, Timothy! It’s awesome to hear you found our service so good. We’re always here to keep it that way!

Rated 4 out of 5 stars

Delivery service

June 22, 2026
InPost España logo

Reply from InPost España

Thanks so much, CD! We're thrilled to hear you found our delivery service efficient. We'll keep working hard to make every delivery just as smooth for you!

Rated 5 out of 5 stars

Everything great!

September 3, 2026
InPost España logo

Reply from InPost España

Thanks so much, Adonis! We're thrilled you had a great experience. We'll keep working hard to make every delivery just as smooth for you.

Rated 2 out of 5 stars

Notice to pick up a shipment that has not yet been dispatched

27/08/2026: I receive a notification that I can pick up the package at the requested location; when I go there, THERE IS NOTHING.
I CALL InPost; they confirm that the package IS STILL AT InPost and tell me to try again on 31/08/2026.
It was a mistake.
31/08/2026: New notification from InPost to pick up the package; this time, the package is actually there.

If I hadn't called InPost to follow up, what would have happened to the package?

VERY POOR SERVICE

*** in SPANISH****
27/08/2026: me notifican que puedo recoger el paquete en el lugar solicitado, Cuando voy NO HAY NADA.
LLAMO A InPost, me confirmar que el paquete AUN ESTA EN INPOST que lo vuelva a intentar el 31/08/2026.
Ha sido un error
31/08/2026; Nueva notificacion de InPost para recoger el paquete. y esta vez si que esta el paquete

Si no llego a llamar a InPost y reclamar, ¿ que hubiera pasado con el paquete ?

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Pedido super rápido

Pedido super rápido

September 2, 2026
InPost España logo

Reply from InPost España

¡Gracias, Wallace! Nos llena de alegría saber que nuestra rapidez ha marcado la diferencia para ti. Seguiremos trabajando para ofrecerte siempre entregas ágiles y cómodas.

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