INSHUR Reviews 

9,293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,330 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that obtaining a policy quotation is exceptionally fast, simple, and very affordable compared to other alternative options available in the market. People truly appreciate the helpful staff members who provide friendly, professional assistance and make the entire setup process completely smooth and easy. Some reviewers were not happy with customer support response times, mentioning difficulties when trying to reach someone on the phone. A few individuals also pointed out that communication can occasionally feel quite frustrating when navigating certain service requirements or dealing with unexpected additional costs.

What people talk about most

Service

Users describe positive interactions with service, highlighting an overall sense of satisfaction and... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as cheap, reasonable, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the setup process is... See more

Customer service

Customers had positive experiences with customer service, noting that agents are very helpful and provide... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout their interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got covered as private hire. Pair price. Efficient customer service. Especially I will remember kye smith for their response and explanation of the quotation. And helping me what is best fo... See more

Company replied

Rated 5 out of 5 stars

Great customer service, and supportive of your questions. After several search for an insurance from different company's, I got many phone calls of them and very expensive quotes. Hendrick was very h... See more

Company replied

Rated 5 out of 5 stars

Great insurance partner. I was worried I wouldn’t be able to get commercial insurance after rejection elsewhere but Inshur came through. The set up was super easy to. Thanks for enabling me to earn ex... See more

Rated 5 out of 5 stars

Very easy to get quote and in this currently very tense market where in taxi it’s is very hard to earn Inshur is very reliable and also very affordable for everyone. Hopefully it will be the same on... See more

Company replied


Company details

  1. Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(9,293)

1,251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward

Straight forward

August 24, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Thank you so much for helping

Thank you so much for helping for supporting
Special thank you to all inshur members of the team

August 26, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thanks for taking a moment to review us.

We're really pleased you had a good experience. Feedback like this tells us what's working and where we can do better.

If you ever need anything, we're here.

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

How easy it was to navigate through…

How easy it was to navigate through your website and chose the product that suite me.

August 22, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

This is my first time they give me very…

This is my first time they give me very good price and services

August 19, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very nice 👍 deal .

August 23, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very good

Very good. And when you called them they will answer you immediately and solve the problem.

August 26, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good

Good sarves

August 22, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thanks for taking a moment to review us.

We're really pleased you had a good experience. Feedback like this tells us what's working and where we can do better.

If you ever need anything, we're here.

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

It’s expensive

👍👍👍👍but good

August 22, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thanks for leaving us a review — it's genuinely useful to hear.

We're pleased you had a positive experience, and we'll take your comments on board as we keep improving.

Thanks for choosing INSHUR.

Rated 1 out of 5 stars

Rubbish communication ended up costing…

Rubbish communication ended up costing me a good deal elsewhere
Won't be happening next year

August 24, 2026
INSHUR logo

Reply from INSHUR

Hello David

I understand that our communication caused you significant frustration and that you feel it cost you a better opportunity elsewhere. 
I’m sorry to hear this, and I’d like to understand what happened so we can review your concerns.
Please share any further details about the communication issue and your policy details (vehicle reg, policy number, email address) to help@inshur.com, and we’ll look into it and log this as a formal complaint for you.

Thank you for contacting INSHUR Customer Support

Rated 5 out of 5 stars

Good 👍 good 👍

Good 👍 good 👍

August 13, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for your review.

We're delighted it went well. Your feedback helps us keep getting better at what we do.

Thanks for choosing INSHUR.

Rated 4 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello,

Thank you for leaving us a great review.
We appreciate your feedback, as it helps us improve our services.
We’d like to know what we could do next time to earn an extra star!
Feel free to reach out to us at help@inshur.com

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

Overall best option

Cheap , easy and convenient
Overall best option

August 21, 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for your review.

We're delighted it went well. Your feedback helps us keep getting better at what we do.

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

It is very easy to to set it up no…

It is very easy to to set it up no calls or human contact fantastic

August 24, 2026
INSHUR logo

Reply from INSHUR

Hello Niko

Thank you for your wonderful feedback. We’re delighted to hear that you found setting up your policy easy and convenient without needing calls or human contact.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Its a great insurance company

Its a great insurance company. So far my experience is very good.
Thanks

August 22, 2026
INSHUR logo

Reply from INSHUR

Hello Khalid ali

Thank you for sharing your positive feedback. We’re glad to hear that your experience with our insurance company has been very good.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Great

Great service

August 20, 2026
INSHUR logo

Reply from INSHUR

Hello Ghulam

Thank you for your kind feedback. We’re delighted to hear that you had a great experience with our service.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Great service and piece of mind for…

Great service and piece of mind for another year.

Many thanks

August 24, 2026
INSHUR logo

Reply from INSHUR

Hello Albert

Thank you for your kind feedback. I’m pleased to hear you’ve received great service and feel reassured for another year.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Arfi Rahim

Thank you for your kind feedback. We are pleased to hear you had a positive experience with INSHUR.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Vindita was quick and understanding…

Vindita was quick and understanding throughout my support request. I would definitely recommend Inshur to all. What a great service.

August 24, 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Josh

Thank you so much for your positive feedback and for recommending our service. 
We are delighted to hear that Vidita was quick and understanding throughout your support request. 
Your recommendation means a lot to us.

Thank you for choosing INSHUR.

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